Customer Service Representative

Highlights of Qualifications:

Over three years working in a high-volume customer service and fast pace environment

Fully bilingual in both English and Spanish

Excellent telephone manner and communication skills

Strong customer service skills through communication and negotiation

Demonstrated ability to remain calm and focused in difficult situations

Possess organizational, coordination and multi-tasking skills

Able to work efficiently in a team setting or independently with the ability to meet strict deadlines

Advanced knowledge and proficiency in Microsoft Excel, PowerPoint, Word, and

Outlook with typing speed of 60wpm

Relevant Skills and Experience:

Driver Support Representative 01/2019 – 12/2019

Concentrix One-Inbound Call Centre

Taking Inbound Calls for Uber Driver Clients

Solving Driver’s concerns and technical issues related to the Uber Driver’s app

Looking at the Driver’s account making sure is to date

Customer Service Receptionist 01/2017 – 04/2017 AnswerPlus-Inbound Call Centre

Take messages from clients to specific companies and delivering message in a professional matter

Take emergency calls from patients and dispatched the calls to Doctors and Dentists

Dispatch calls from people that were stuck in the elevator

Take calls from Clients to enter orders as well take donations from various Companies for example: Unicef Canada, War Amps Canada, Maple Leaf

Customer Service Representative 12/2011 - 06/2012

Group of Goldline-Spanish Inbound Call Centre (Contract)

Provided excellent Customer Service over the phone to 100 calls on daily basis

Promote calling cards to new and existing clients

Processed payments by entering responding information in the system and maintained confidentiality as per company mandate

Mail Clerk 08/2009 – 11/2009

Staffworks- United Health International (Contract)

Handled incoming/outgoing mail and entered updated information accurately

Verified the information that was in the system and activated the existing ones

Searched for client’s old information and updated the system periodically

Customer Service Representative 06/2008 – 07/2009

Telereliance- Inbound Call Centre (Contract)

Responded to incoming calls in a courteous manner for Rogers Wireless clients

Activated and closed Rogers Wireless accounts

Processed payments over the phone; calculated payments and balances accurately

Activated/disconnected accounts and helped with any technical issues

Promoted Rogers products and services to new clients over the phone

Listened to clients needs and issues and solved them by taking accountability of the calls

Customer Service Representative/Verifier 05/2007– 03/2008

Comda Calendars-Spanish Inbound/Outbound Verifier

Verified the orders and ensured data entered was correct and accurate

Reviewed and issued work orders and created invoices

Called clients to make sure the orders went through by verifying information was accurate

Handled clerical tasks, including reception, photocopying and filing

Searched for active and expired accounts to verify and updated the system

Customer Service Representative 02/2006 –12/2006

Telereliance- Inbound Call Centre (Agency)

Handled calls for American Express in a quick and efficient manner to over 100 clients

Activated Credit Cards to new and already existing account holders

Sold Insurance for AMEX Credit Card holders

Called clients who had overdue accounts and set up payment arrangements who could not make payments at the time of the call

Customer Service Representative 10/2004 - 12/2005

Telereliance- Spanish Inbound Call Centre (Agency)

Handled calls for Direct Energy

Processed payments from either Credit Card or Chequing accounts

Processed Credit Checks as per supervisor instructions

Booked appointments over the phone for clients who were having problems with their electric heater or water tank

Managed 90-100 calls daily and responded to customer’s inquiries

Education:

Diploma Computerized Accounting 09/2013 - 12/2015

Academy of Learning Business and Computer Career College, Toronto ON

References Available Upon Request

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