Exert leadership in the arrangement ofproject management,

providing companies with efficient change and results, ensuring their integration and commitment in this changing industry. Demonstrating levels of integrity, commitment and delivery. Qualities

Leadership

Commitment

Morals

Skills / Awards

Managerof the Year 2016 at Asociación Popularde AyP (APAP)

Project Online – SharePoint Administration

Knowledge of Vision+ (Credit Card Processor).

Experiment Designing Techniques (DOE).

Arrangement in Communication Management in Projects. Teamwork.

Effective Presentation; Spoken and Written in English and Spanish. Knowledge of Computarized Apps: Internet, Office Suite Advanced

(Word, Excel, PowerPoint, Outlook), MS Project, SIMAN (Arena), Minitab Statistics, Lotus Notes, PRMS, Oracle, and Filemaker Pro.

Introduction to SPC (Stadistic Process Control), Client’s Requirements, Failure Management Analisis (Techniques of the Program of Six Sigma Engineer).

Personnel Supervision Management; Effective Leadership and Personnel Management.

Emotional Intelligence Courses.

Management of Conflicts in Work Groups.

Management of Leadership with High Executives.

Experience

Implementations

Team Management

Tools

Arrangement and

Supervision

Education

1995-1999 B.S. – IN DU STR IA L ENGINEER ING

Instituto Tecnológico de Santo Domingo - INTEC

GPA: 3.33 / 4.0

2000-2001 M.S. - MANAGEMENT SYSTEMS EN GINEERING

University of Puerto Rico – Recinto de Mayagüez

GPA: 3.4 / 4.0.

Thesis: “Improvement of Productivity in an Assembly Process, applying Concepts of Experiment Design in a Computer Simulation Program" 2011 PRO JECT MA NAGEMENT PROFESSIONAL CERTIFICATION (PMP) PROJECT MANAGEMENT INSTITUTE - (PMP NO. 1431577)

Project Management Certification

Betty Arlene Duran Pena, PMP

Mobile: 829-***-****

Email: adekh4@r.postjobfree.com

Professional Experience

Jul 2019-Mar 2020 ITSS GLOBAL DOMINICANA– RD

Position: PROJECT MANAGER CONSULTANT

Function: Administration, Management, Creation and Monitoring with implementations of technological projects for clients in the local and international market. Customer: Insurance Company HUMANO. Project experience of IBS (Internet Banking Solution); APPmovil, Digital Plataform implementations,E-commerce products solution,Intelligence Digital APP Implementation, etc.

Abr 2018-Ene 2019 ITSS GLOBAL DOMINICANA– RD

Position: SENIOR PROJECT MANAGER

Function: Project planning both in the local market and at the American level. Coordinate and Leadership with the stakeholders and the project teams. Project manager of technological solutions for financial institutions, insurance, banking regulators, and various markets, through local developments and / or ITSS products. Maintenance of external relations with clients and / or external suppliers. Project experience of: Regulatory Reports APP for DR Banks; ChatBot; etc. Nov2014-Oct2017 ASOCIACION POPULARDEAHORROS YPRESTAMOS–RD Position: SPMO PROJECT MANAGER

Function: Create the SPMO to plan, implement, control and follow up on institutional projects defined and approved with the project management methodology. Ensure that projects are aligned with the institution's strategic guidelines. Report progress of the projects with bi- weekly frequency to both the Quality Management Director and their Sponsors. Often monthly to the Executive Committee. Management of conflicts with the project team ensuring compliance with time commitments, required information, quality, immediate action, follow- up of reported incidents, etc. Direct Personnel Management (1 Project Management Supervisor - SPMO)

Project Manager of multiples implementations as: EMV-CHIP on ATMs, Debit and Credit Cards; and ApapMobile APP and Internet Banking solution. Oct 2012-Oct 2014 ASOCIACION POPULAR DEAHORROS YPRESTAMOS– RD Position: CREDIT CARD OPERATION PROJECT MANAGER (TEMPORARY) Function: Coordinateand managethe implementationof two projects inthe Credit Card Operation area, which are: TC Processor (Vision+) Core Change and New ADESSChanges. Reportprogress ofprojects withweekly frequency both to the Operations Director and Executive Committee. Constant communications with external suppliers.

Apr 2010-Feb 2012 BANCO HIPOTECARIO DOMINICANO, BHD, S.A. – RD Position: PROJECT MANAGER (TECHNOLOGY SYSTEMS OF INFORMATION) Function: Plan, implement, control and follow up on institutional projects defined and approved with the methodology of project management. Ensure that the Projects are aligned with the institution's strategic guidelines. Management of conflicts with the project team ensuring compliance with time commitments, required information, quality, immediate action, follow-up of reported incidents, etc.

Nov 2007-Mar 2010 ASOCIACION LA NACIONAL DE A. Y P. – RD Position: PROJECT MANAGE R

Function: Create the Project Office (PMO) to plan, implement, control and follow up on institutional projects with project management methodology. Ensure that the Projects are aligned with the institution's strategic guidelines. Reports progress of projects with monthly frequency. Direct Personnel Management (3 Project Leaders). Projects Implementation such as: Internet Banking, Documents Digitization, 3 Mergers with Financial Institutions

(La Norteña Association, La Noroestana and Higuamo), 5 New Opening Branches, etc. Professional Experience

Other Facts

Reference on Request

Advanced

Advanced

English:

Spanish:

Languages

Feb 2007-Nov 2007 POWER ONE – Las Américas – RD

Position: S E N I O R P R O J E C T C O O R D I N A T O R ( N E W P R O D U C T S I N T R O D U C T I O N ) Function: Coordinate projects of the engineering team for the introduction of new products and processes in the electronic components plant (Power Supplies). Evaluate that the run of new products complies with good manufacturing practices: continuous flow, quality of supply, principle of time and movement. Products Cost Analysis. Market Assessment. Project Capital Management.

Feb 2002-Aug 2006 BAXTER – Haina, RD

Positions: E N G I N E E R S R . II P L A S M A P R O C E S S C O N T R O L ENGINEER SR. II PRODUCTS COST AND ANALYSIS OF

PROJECT FEASIBILITY

E N G I N E E R S R . II OF S T R A T E G I C S Y S T E M S Functions: Identify and / or implement projects for process control and continuous improvement in the area. Monitor all DPMP (Defects per Million in Process). Supervisor of a process monitoring staff of approximately 11 people, with responsibility for gathering incidents in process, taking immediate actions, and entering data into the Infinity system. Proposed opportunities to reduce costs in savings of approximately US $ 1.9MM. Financial Analysis of Projects Transfer impact (6 Products and Equipment). Validation of New Production Materials in the PRMS System. Evaluation of Cost Reduction Projects with an expected saving of US $ 200M. Management of the Cost ReductionProjectsProgram with a value of US $ 10.8MM. Management and Control of the Plant Projects Capitals System with a value above US $ 3.6MM. Control of all accounts in the Technical Services Department with value above US $ 30M. Creation and Improvement of the Project Management System at the Plant. Management of the Strategic Plant Plan System. 2000-2001 UNIVERSITY OF PUERTO RICO – Recinto Mayagüez, P.R Position: GRADE STUDENTS INSTRUCTOR

Function: Undergraduate students Instructor in laboratory practices of Design and Measurement of Workstations. Operations Research and Computer Simulation courses at the Faculty of Industrial Engineering.

1998-2000 BAXTER – Haina, RD

Position: SOFTWARE QUALITY ENGINEER

Function: Validation of all computerized plant applications, including PLCs.

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