Archit Singh Parihar

Address: C I PARK VIEW, H.NO-112, KOLAR ROAD BHOPAL (M.P.)

Contact No’s:+919*********, +917*********

E-Mail: adekgc@r.postjobfree.com,adekgc@r.postjobfree.com

“Seeking techno managerial assignments in Program Management, Service Delivery, Service Assurance, Bid Management, Pre-sales, Account Management and Business Development with a technology-driven organization of repute.”

PROFESSIONAL SYNOPSIS

A seasoned professional with nearly 13 years of experience in Program Management, Service delivery, Service assurance, Bid Management, Pre-Sales, Business Expansion,Accounts management & Customer Service with complete accountability.

Proven track record for optimal resource utilization, vendor & team management, process automation, decentralization & outsourcing of processes related new business & servicing process.Ability to provide proactive Service Delivery and Service Assurance for corporate and Government clients within committed service level agreement.

Significant contribution in handling large infrastructure Government Projects; proven track record reducing delinquencies and improving service quality assurance.

In depth knowledge of day to day operations with rich experience in handling teams of large size and designing new strategies to win in the market.

Competent in streamlining & improving existing systems / processes, envisioningnew methodologies, future trends and driving development, direction and accomplishment.Ability to identify the areas of improvement and implementation of all defined system / procedures, change order implementation within committed SLA.

Ability to support and sustain a positive work environment that fosters team performance with strong communicationand relationship management skills.Expertise in handling a diverse range of operations entailing operations in large prestigious Government Projects of India like MPSWAN and Simhastha 2016.

An effective communicator with excellent relationship building & interpersonal skills,self-motivatedand interactive team player with leadership abilities. Strong analytical, problem solving &organizational abilities. Proven ability in controlling & fulfilling targets and In-depth skills in the implementation, analysis, optimization, troubleshooting & efficient working under pressure.

OCCUPATIONAL CONTOUR

Since July’11 Bharti Airtel Limited (Enterprise Services)

Program Manager, Large Infrastructure Government Projects

Since Apr’13 handling one of the most Prestigious Government’s Project,MPSWAN in M.P.

Key Deliverables:

To Implement and Maintain Project as per Tender T&C.

Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines. Conducting follow-up of all document deliveries & tracking undelivered docs.

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Mapping client’s requirements & ensuring rendering of solutions as per specified guidelines; minimizing bottlenecks for quality of service for increasing the Customer Satisfaction Index.

Responsible for FAT/PAT for overall Project and Monitoring delinquent account collection and establishing terms of payment as well as handling vendor management.

Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

Heading Major Govt. Account for Western Region in Airtel Business.

Handling large team of 30 responsible for Project Delivery, Support and Maintenance.

DOMAIN SKILLS :-

Operations Management

Program Management

Business Development

New business & Servicing

Dispatch Management

Vendor Management

Dispute settlements

PR Management

Process Management

Order management

Service Delivery

Service Assurance

FAT/PAT Management

Payment & Collection

Process Audits

Automation

Outsourcing

M6 Development

Cost Reduction & Control

Optimal Resource Utilization

Team Management

Project Consultation

Carrier Management

Planned Management

Account Management

Pre-Sales and Bid Management

Achievements :

Managed to build good relations with Top Bureaucrats (IAS

Officers) of M.P Govt. who all are associated with Project.

Managed to implement approx. 3300+ links in almost atall

important Govt. Departments in M.P.

Have successfully established Connectivity and Support

system in Simhastha 2016 under MPSWAN Project.

Met customer expectations and received appreciationsfrom

M.P Govt. for dedication put into execution of MPSWAN

Project rollout and Simhastha 2016.

Maintained very good vendor relationship to drive the project

successfully.

Have also supported cross functional team to penetrate more

Into Govt. account and contributed in collecting additional

Orders and payments from Govt. account regularly.

Among top performers since beginning of this project.

Maintained goodrelationship during Govt. Project roll-out with

MPSEDC and E-Governance Team.

Since July 2011 to April 2013 with Bharti Airtel Ltd, Enterprise Services as a Support Lead for Maharashtra & MP CG Region.

Responsible for Network Uptime, Align Network Resources, Network Enhancement. Explore possibilities to create the business opportunities /new requirements within the circle.

Interaction with vendor technical support for technical issues as

per requirements.

Facilitate Planned-Events without affecting Customers.

Responsible for up gradation/degradation/termination or any other change in all services of existing.

Responsible for Overall efficiency and process compliance in the region.

Among top performers during this role and won best performer award (Buzz Award) nationally in the year 2011-12.

Since Dec 2008 to July 2011

Tata communications Limited aka VSNL

Access Manager, Pune and Rest of Maharashtra Region

Top performer across India with Maximum growth in no. of deliveries in the year 2009.

Star Performer in the month of Feb 2010, Part of Onnet Migration to provide better manageability of services which helped us to generate additional revenue for the organization.

Participated as a key member in M6 deployment in TCL with TCS team.

Responsible for M6 training & implementation of Offnet delivery.

Roles & Responsibilities:-

Wire Line:-

Responsible for Implementation of all Wire line and backhaul requirement related to BSNL, TTML, Reliance, IDEA, VODAFONE in defined TAT.

Interlock with ESSAR, Indus,GTL, IDEA, TTML and 21st Century for all collocation requirements.

Implementation of VSATs

Ensure material and service PO to Tata net through Access Settlement team.

Service up gradation/Network enhancement with respective BSO regularly.

Sign off with respective BSO / SI.

Periodic review and circuit level reconciliation in coordination with Access Settlement and Carrier relationship Team.

Wire Less:-

Interlock with RF SI for survey cum implementation of WIMAX and RADWIN installations

Interlock with mast vendor for mast /Tower installations.

Assigned schedules for backhaul to concerned Carrier SPOC and ensure end to end implementation in defined TATs.

Ensure material and service PO to vendor through Access Settlement team.

Manage Service up gradation for respective carrier cases.

Since January 2007 to Dec 2008

Reliance Communications Ltd

SAM & SDM –ICO,Maharashtra & Goa Circle

Handling Some accounts among top 100 Customers of Relianceada Group.

]

1. Managing Service Assurance

Single-Window Support for all Corporate/SME/Domestic customers of entire western Maharashtra including GOA.

Scored 91 %( 2nd Rank in country) in Feedback-Rating in May’07 in just 2 months.

Among top performer continuously for more than 6 months in C-SAT Rating July 08 to Dec 08.

Monitoring / reporting of SLA & network performance.

Interaction with various teams of NHQ, local O & M team for timely Fault resolutions.

Facilitate Planned-Events without affecting Customers.

Responsible for up gradation/degradation/termination or any other change in all services of existing customers using OSS (Clarity) and CRM (Clarify) system.

Responsible for customer meeting in every month.

2. Managing Service Delivery

Responsible for delivery for all High-Value CKts,service-orders which are booked from Tamilnadu,W.Bengal,Gujarat,AP,Karnataka,MPetc and deliverable in Maharashtra & Goa circle.

Responsible for delivery for all Low-Value CKTs and Managing the network resources in most efficient manner to achieve the delivery in desired way.

Managing total communication e.g. internal (with various work-groups of R Com) and external (with customers or vendors).

Responsible for Customer Order Acceptance.

CERTIFICATION

PRINCE2® Foundation Certification in Project Management.

ITIL® Foundation Certificate in IT Service Management.

BEYOND CURRICULAM

Actively participated and represented various sports and cultural activities at School, College as well as in Airtel, Tata and Reliance.

ACADEMIC CREDENTIALS

2007 M.E (Communication) from MITS Gwalior, M.P.

2003 B.E. in Electronics & Tele Communication from R G P V Bhopal, M.P.

PERSONAL DOSSIER

Date of Birth : 29 June 1981

Language Known : Hindi & English

Marital Status : Married

References & Documentation Available on Request.

Contact this candidate