Front Office Manager

M.W.SUjEEWA SAMPATH KUMARA

Contact .009***********, 009**********

*****-***********@*****.***

United Arab Emirates.

Applying for Bellboy Position

Carrier Objective

I am a person who likes to take the initiative and accept the challenges. I always try to understand and discharge the jobs that are assigned to me. I have good leadership qualities and I get alone with my peers and superiors.

Experience

Presently working as a BellBoy in Al Ain Rotana hotel, more than 3 years.

worked as a Doorman in Al Ain Rotana hotel, more than 2 years.

Overall experience is more than 5 years in both front office and concierge.

Achievement

I have successfully completed Bellboy Cross Training at front office at Al Ain Rotana Hotel, Al Ain, UAE.

Education Qualification

General Certificate of Ordinary Level (O/L), 2007.

Computer Literacy

Microsoft office package basic.

Language Skills

Read Write Speak

English Very good Good Good

Sinhala - Mother Tongue

Summary of Skills

Bell Boy with five years of experience, possessing expertize in the following area.

Receiving guest in a professional and friendly manner exceeding guest expectation from arrival through to departure.

Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

Maintain awareness of guest profile through opera guest profile system.

Deliver morning newspapers to rooms.

Ensure concierge desk and store room is clean and well organized.

Ensure the guest luggage carried from arrival point to room and from room to departure point.

Maintain effective communication with all related department to the ensure smooth service delivery.

Skills of Bellboy

Smiling and Greeting the guest in a friendly manner.

Running errands for the Guest.

Carrying Guest luggage and handling room and hotel Orientation as per Rotana standard.

Personal Information

Full Name Mukadam Wasamage sujeewa Sampath Kumara

Date of Birth 04 /02/1989

Gender Male

Marital state Married

Religion Buddhism

Nationality Sri Lankan

Current Visa Stated Resident Visa(Transferable)

Pass Port Number –N2505364 until – 2019/05/08

References

Ms. Paula Joyce

Guest Relations Manager

Al Ain Rotana Hotel, Al ain.

Contact-009***********, 009**********

Mail Id- *****.*****@******.***

I do hereby declare that the information given above are true and correct to the best of my knowledge.

Date m.w.s.s.Kumara

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