Executive Assistant

EVA NJAGI

Personal Details

Name: Eva Njagi

Mobile Number: +974-****-****

E-mail Address: ***.*****@*****.**.**

Professional Profile

Professional customer service highly competent in administrative task and running personal errands for the hotel industry. Able to oversee office and other fields to my job qualifications. Area of Experience & Exposure

Mandarin Oriental, Doha I Qatar I Mandarin Oriental Hotel Group (pre-opening) Housekeeping Coordinator May 2019 – July 2020

Ensure vacant and clean rooms are available to the Front Office by coordinating with appropriate Housekeeping team members.

Prepare AM and PM assignments, as applicable, for Supervisors, Room Attendants, Turndown Attendants, and House persons based on occupancy reports, and assign the boards.

Highlight Vacant Dirty rooms, Long Stays, VIP’s, Rooms with glitches and preferences on the assignment boards.

Follow up with the supervisors on any rooms that are pending and need to be inspected.

Ensure all VIP/Special attention guest services have been completed.

Reconcile assignments at end of day to generate reports.

Issue and secure pagers and radios.

Answer all incoming telephone calls, respond to guest and team member inquiries and assign appropriate service in a timely, friendly and efficient manner.

Monitor the HotSoS, HMS systems, take appropriate actions, and inform the Housekeeping management.

Follow up on emails, taking the necessary actions and informing the Housekeeping management.

Log and record all service requests, assigning the work, closing all requests and generating associated reports.

Recognize and communicate with Executive Housekeeper, Assistant Executive Housekeeper or HDM any unusual situations.

Perform additional general office duties including processing paperwork, filling, conducting inventory of radios and pagers.

Carry out other duties as requested by the Executive Housekeeper or Assistant Executive Housekeeper.

Make sure that staff have proper cleaning equipment.

Organizing the roaster and handling the pay roll sheet monthly

Handling the stock intake and ordering the department supplies

Maintain records if the mini bar and invoices of monthly consumption Plaza Inn Hotel Doha I Qatar

Housekeeping Order Taker August 2016 – February 2019 Armani Hotel Dubai I UAE I Armani Hotels & Resorts Housekeeping Order taker July 2014 – May 2016

Armani Hotel Dubai I UAE I Armani Hotels & Resorts Housekeeping Room Attendant June 2012- July 2014

Dubai International Airport

Emirates Flight Catering

Flight Preparation, Team Leader March 2010 – May

2012

● Responsibility of food preparations of different aircrafts that pass-through Dubai international airport.

● Prepare aircraft food in a timely manner according to the airline’s menu specifications.

● Always ensure that food items are correctly stored in accordance to the hygiene standard equipment packing and galley loading plains are in order.

● Making sure that you have protective equipment’s wear when preparing the food and when dealing with heavy loading like gloves, hairnets, and protective shoes.

● Responsibly of maintain discipline in time management, organized and willingness to work in team. Dubai International Airport

Emirates Flight Catering

Guest Services Attendant, Team Leader October 2008 – March 2010

● Responsibly of checking cleanliness, organizing and restocking the guest rooms and the lounge in first and business class and other lounges in the airport.

● Checking if the counters are dusted/polished and wall hangings are cleaned and well done,

● Ensuring the trashcans are emptied, the carpets are vacuumed scrubbing and washing hard surface floors and polishing the windows.

● Working in team with the support of the supervisors in maintaining the lounge safety by alerting any maintenance that need to be done.

● Duties to make sure employees have ample material to perform their jobs quickly and efficiently,

● Enforcing the rules and regulations break, lunches and allocating work locations of the day.

● Responsibility of doing a complete paperwork on daily activities, employee’s progress and needed supplies,

● making a daily report of employees, tardiness and absences. Enhancing politeness, professional work and open-minded always making sure everything is organized before handing over to the next shift. Core skills

● Knowledge of advance Microsoft Office Applications.

● Excellent communication skill in written and spoken English

● Ability to verbally communicate with persons inside and outside the organization

● Ability to make decisions and solve problems

● Ability to plan, organize and prioritize work

● Able to analyze quantitative data

● Great attention for details and work under pressure in a fast-paced environment. Awards and acknowledgments

● Best room Attendant of the month 2014. (Armani Hotel Dubai)

● Two times smile of the month 2013 and 2014. (Armani Hotel Dubai)

● Best supporting staff of the month of June 2015. (Armani Hotel Dubai)

● Best supporting staff of the month of July 2016. (Armani Hotel Dubai) Trainings

2006-2007: Certificate in food and beverage skills and guest relations, Paragon Hospitality Training collage. 2008: Emirates Flight Catering, Elementary food hygiene, safety and food hygiene training-Scotland 2010: Aviation security Awareness.

2012: Team Leader – Certificate in food and beverage production-Dubai international airport. 2013: Retail Attendant – Armani products (chocolates, perfumes, flowers and Haute Couture) Armani Hotel – Food and Beverage Department.

2014: Order taker –Housekeeping Armani Hotel Dubai. 2015: Housekeeping supervisor. Armani Hotel Dubai

2015: Lifestyle – Telephone operator Armani Hotel Dubai 2018: Housekeeping Supervisor Plaza Inn Hotel Doha 2019: Security Awareness Training – Mandarin Oriental Hotel Doha Education

2006-2007: Paragon Hospitality Training Collage, Certificate in food and beverage skills and Guest relation. 2003-2006: St Mary’s secondary school (Kenyan Certificate of Secondary Education) 1995-2005: Mt Kenya Plainview Academy (Kenya Certificate of Primary Education) Languages

Swahili: Mother language

English: fluent

Interest and Activities

Travelling, Reading, Voluntary Work, Badminton, Socializing. References

Dimitrios Zapaniotis – Executive Housekeeper I Mandarin Oriental, Doha Donna Blah – Assistant Executive Housekeeper I Mandarin Oriental, Doha

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