Executive Assistant Store Manager

ELAINE STROTHER

CELL 562-***-**** • E-MAIL **********@*****.***

SUMMARY

To obtain a position with a company as to utilize the skills I presently possess and acquire new skills to advance my career and become an asset to the company. I have professional work ethic, administrative skills, excellent customer service, organizational skills, time management, communication and leadership skills, advanced learner, and self- motivated.

SKILLS/QUALIFICATIONS

Microsoft Office – Word, Excel, Outlook, Project, Access, Adobe Acrobat, Windows, 45 wpm, Verbal Communication, Multi-Tasking, Detail Oriented, Excellent Interpersonal Skills, CPR Certificate, First Aid Certificate, UPS, FedEx, etc., and knowledge of HIPAA law and all other privacy acts. Communication skills, and is customer focused, to understand and appropriately respond to customers’ business needs. Hard-working and dedicated, while skilled in all aspects of airline work, and is thoroughly familiar with industry practices, standards, and protocols

Works well with all levels of airline personnel, deals well with pressure, and is firmly committed to providing the highest levels of passenger services.

PROFESSIONAL EXPERIENCE

National Discount Centers

2018-Current

E-Commerce Store Manager

Lead project management for Ecommerce shops

Maintain positive working relationships with clients and partners Oversee the setup and launch of new client stores and products, including successful completion of the appropriate setup/checklists as needed

Update products, descriptions, images, and other customer facing information Ensure the store front end functionality is optimized Coordinate product restocks

Manage logistics for pre-order projects

Handle one off platform wide updates to all shops as needed Logistics and Order Management:

Continually monitor shipping rates for accuracy

Work with fulfillment partners and customer service team to provide efficient customer experiences Manage comp shipment requests

Manage inventory levels and inventory reporting

Work with several warehouses to ensure timely, effective product delivery Communicate effectively with the customer service team any expected issues, new projects ect to ensure they are properly equipped to handle inbound requests on managed stores OxGord

2016- 2018

Executive Assistant

Completes a broad variety of administrative tasks for the Founder & CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings

Plans, coordinates and ensures the CEO's schedule is followed and respected Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office Communicates directly, and on behalf of the Founder and CEO, with Board members, and others, on matters related to CEO's programmatic initiatives

Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature

Determines appropriate course of action, referral, or response Provides a bridge for smooth communication between the Founder's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff Works closely and effectively with the Founder and CEO's to keep him well informed of upcoming commitments and responsibilities, following up appropriately

Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the Founder, some of which may have organizational impact Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the founder's ability to effectively lead the company Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures

COMPASS AIRLINES 2015- 2018

Flight Attendant

Meet and greet passengers in a professional manner in person and on the phone. Perform thorough pre-flight checks on the cabin emergency and safety equipment, medical supplies, and entertainment systems.

Responsible for coordinating all in-flight service requirements including food, beverages, and amenities. Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules. Announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.

Communicate with cockpit crew regarding problems and information and respond to passengers requests as appropriate and in a timely manner.

Ensures expeditious boarding and disembarkation. Perform other related duties as assigned. METRO TRANSPORTATION 2012 - 2014

Bus Operator

Greet all passengers at the rear door in a courteous and enthusiastic manner. Responsible for ensuring the bus remain on schedule, and are safely operated. Completed and submitted written reports concerning passengers and all accidents. Notify dispatch of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical trouble.

Issues and receives transfer cards (collects invalid transfer cards) and receives and returns fare-cards. Entered tally numbers from recording device from beginning and end of run. Perform pre/post trip vehicle inspections as required. EDUCATION

COMPASS AIRLINES, Minneapolis, Minnesota

Completed extensive training program.

WEST LOS ANGELES COLLEGE, Culver City, California

Majoring in Sociology.

CABRILLO HIGH SCHOOL/Culver City Adult School Long Beach/Culver City, California Earned Diploma.

References Available upon Request

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