Sales Customer Service
Resume:
Location
Abu Dhabi, UAE
**************@*****.***
Phone : 050*******
PROFILE
Proficient problem solver and keen strategist with skill-set to develop business plans and drive implementation in real time.
Achievement-oriented, diligent, and dedicated professional with excellent academic credentials and practical experience in professional customer service & Administrativ related work.
Conscientious with self-motivation to achieve goal and self-oriented towards teamwork, results & maintaining quality. Good command of English, Competent interpersonal communication skill, Resourceful and adaptable to situation. Skilled in Self-correspondence.
Excellent sales & Customer Service & help retails staff to achieve sales target & maintain stores.
Skilled in structuring and implementing innovative marketing policies/procedures to generate undivided commitment and dedication among the team. Innate strengths in identifying and developing potential accounts and retaining their business association with augmented customer services.
Proficient problem solver and keen strategist with skill-set to develop business plans and drive implementation in real time sales environments. Good understanding of brand management, market research, sales & network management and operational management.
Reliable performer with a proven track record in identifying and developing potential accounts and retaining their business association with augmented customer services.
Quick learner with sharp, analytical mind. Self-motivated & organized; effective team player with excellent communication and interpersonal skills. Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Computer literate with excellent communication skills.
WORK EXPERIENCE
Jan 2018
Until now Mohammed Hilal Group( Hind Al Oud)
(Store in charge)
- Coach and support other team members.
- Train new employee for the product and store rules.
- Create schedules to ensure adequate and efficient staffing at all times.
- Maintain and monitor store inventory.
- Ensure that the store is clean, safe, and presentable for the customers
- Over all management responsibility for operation of retail grocery store during
Absence of the store manager, including store performance,Control of cash,Inventory and security,
customer service,and management of staff
- Track, Analyze and take action to improve store performance by forecasting of weekl/dailys sales
Goal and meeting oe exceeding established goa;s.
- Communicate sales goals, department performance and sales apportunities with staff
To insure positive result.
- Monitor display accurcay and appearance to implement promotions . Ensure that product
Are properly displayed and orderd in a manner to maintain in stock conditions. ---Manage issues relating to store maintenance, Cleanliness, Saftey, and sanitation.
August 2014 until 2018
May 2008 until may 2011
Fragrance Ambassador
Mohammad Hilal Group (Hind Al Oud).
Creates a welcoming environment by greeting and approaching customers
Exceeds customer expectations by providing assistance with a positive attitude
Recommends merchandise based on product knowledge and customer preferences
Is knowledgeable and educates self and others on merchandise
Demonstrates timely follow-up and follow-through on customer requests and commitments
Actively creates a welcoming environment through teamwork and collaboration
Effectively utilizes mobile devices to communicate with customers and expand business
Effectively utilizes available clientele tools and resources to increase personal business
Works to develop long term customer relationships
Assist in maintaining visual and merchandise presentation standards on the selling floor
Ensure audit compliance
Demonstrate flexibility and ability to adapt to the changing needs of the business
Sales executive
Jwana watches
. Work in store display
. Spourting the team and leading them with positive energy
. Monitoring stock count and deliveries
. Providing full product information regarding the products to the customers
. Assisting the customer with professional – friendly service
May 2011 until June 2014
Sales Manager
Jwana Watches.
Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target.
Ensure targets are delivered through people management, performance review, reward and individual recognition.
Provide daily report of field sales success.
Continually develop knowledge of the business climate, applications and competition for his/her defined geography and accounts.
Continually assess current business distribution channels, develop and evaluate their performance and manage conflict ensuring alignment with territory plans.
Maintain data relative to partners, accounts and activities and will document customer interactions.
Prepare reporting as needed.
EDUCATION
Baccalaureate, Ministry of Education, Syria, 2004.
CERTIFICATES
Selling Skills – from September 17 and 18, 2014.
Product Knowledge – on 3rd February 2015.
SKILLS
MS Office (Excel, Word, Powerpoint).
Internet application.
CORE COMPETENCIES
Market & Competitor Analysis
Sales & Marketing
Brand Management
Showroom Management
Business Development
Strategic Planning
Market Development
Market Intelligence
Analytical Skills
Customer Service
Administration
Client Relation Management
Sales Management
Communication Skills
PERSONAL DETAILS
Marital status: Married
Nationality: Syrian
Driving License: UAE light vehicle driving license, valid until 03/03/2027
Date of Birth: 01 April 1986
Languages Known: English & Arabic
Kasem Mohamd Ayyash
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