Social Media Customer Service

Kelsey Wright

Buffalo, New York

716-***-****, ***********@*****.***

Summary

I am at ease in both analyzing information and creating positive interactions with customers and colleagues. I am very well organized and detail oriented. My experiences in human resources and hospitality have given me the ability to understand others and know how to tailor my communications to their needs. After receiving my bachelors in business management, I am well suited for a position that ideally combines these skills in a business function.

Education: D’Youville College

Bachelors in Business Management (Science, May 2020)

Technical Skills

Knowledgeable in Microsoft Office (Word, Excel, PowerPoint)

Knowledgeable in HRIS Systems (Paylocity, Kronos, Benefit Focus)

Proficient in Social Media (Facebook, Twitter, Instagram, SnapChat)

Work Experience

Intern for Human Resources/Shared Services

Lactalis American Group, Buffalo New York December 2019- Present

Managed the annual new hire and promotion presentation for use in corporate conference in California. Gathered statistics of numbers of new hires and promotions within the company to track the growth of employee totals and development.

Control employee verifications for outside companies seeking information for Lactalis American Group employees. Information is necessary for employees’ future employment, disability status, and financial liabilities.

Analyze monthly I-9 audits for different branches of Lactalis American Group to record status of employees’ work eligibility. Critical to keep non-US citizens working as Lactalis is a multinational organization headquartered in France, as well as employing workers from several other countries.

Process new Sun Life Intakes for employees that are going on disability leave. Review and analyze the employee’s deduction payments upon the employee’s return to work or termination from disability leave.

Kelsey Wright

444 Taunton Place, Buffalo, New York 14216

716-***-****, ***********@*****.***

Management Trainee

Enterprise Rent-A-Car May 2019-October 2019

Gathered and processed prospective renter information to ensure accuracy of rental plans and inclusion of vehicle protection opportunities for drivers. Contacted insurance companies of renters to put together rental packages and request extensions if necessary in order to keep customers as renters for as long as needed.

Contributed in the rise of the Transit Road-Depew Branch’s ESQI customer service score within the company. Obtained high customer satisfaction results of interactions with branch and quality of vehicles obtained.

Participated in the 2019 intern competition for future recruitment of management trainees. Created a plan to seek after college graduates and a recruiting budget for advertising to gauge interest in the management trainee program. Presented to Enterprise District Managers.

Other Work Experience

Waitress, Host and Trainer

Texas Roadhouse, Tonawanda New York May 2016-Present

Provide waiter and hosting services for all aspects of this busy restaurant: coordinate shift changeovers, take-out order processing and ensure smooth operations and satisfactory customer feedback. Encourage a collegial and supportive work environment with all employees.

Train incoming waiters/waitresses to follow serving procedures that are required to be followed by management. Ensure trainees can successfully perform Texas Roadhouse secret shopper procedures for restaurant to receive high performance scores.

References available upon request

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