Customer Care Representative
Resume:
CURRICULUM VITAE
Chandni
Chula Vista, CA, 91911
E-mail: *****.*********@*****.***
Contact: 619-***-****
OBJECTIVE:
To grow as Customer Care and Sales Profession especially with Travel Industries,
Further exploring opportunities to enhance own and organization's performance and Repute by accomplishments
SUMMARY:
Total 5+years of experience as customer care professional.
worked with Travel Companies (USA) and Financial Institution professional.
Good knowledge of MS-Word, Excel and PowerPoint.
Good knowledge of Main Frame, MS and GDS.
WORKEXPERINCE WITH AMERICAN EXPRESS :( Feb 2015 to Sep 2015)
Organization: American Express India Pvt. Ltd
Designation: Sr. CCP (Band28)
Process: SAC (Save a Card) Specialize Team
Client: India Business-Credit Cards
ROLES & RESPONSIBILITIES:
served as retention analyst by managing new and existing customer’s cards
Accounts.
Reviewing credit history to process our cardholders request regarding cancellation
Or annual fee of the card accounts.
Coordinating with dedicated departments to provide customers excellent customer
Service and quick resolution.
WORK EXPERINCE WITH LBF TRAVEL: (Jul 2013 to Jul 2014)
Organization: LBF Travel India Pvt. Ltd
Designation: Sr. Travel Consultant
Process: Reservations/Sales
Client: Smart fares, Cheapflightsnow, Travelation.com
ROLES & RESPONSIBILITIES:
Assisting passengers worldwide with the reservations, fares, refunds, cancellation
And changes.
Itinerary preparation, travel insurance, car rentals and hotel bookings.
Generating sales revenue for the organization, airlines and consolidators by building
Healthy relationship with passengers.
WORK EXPERIENCE WITH FARE PORTAL: (Apr 2011 to May 2013)
Organization: Fare portal India Pvt. Ltd.
Designation: Sr. Fraud Analyst
Process: CCV Fraud Prevention
Client: Cheapoair, One travel, Travelspot.com
ROLES & RESPONSIBILITIES:
Investigating and analyzing costumers billing records from all over the world with
The banks and online portals.
Identifying risk, suspicious activities, fraud practices and trends to save the
Organization from possible charge backs.
WORK EXPERIENCE WITH IBM: (Nov 2009 to Apr 2011)
Organization: IBM Global Services Pvt. Ltd.
Designation: Customer Care Associate.
Process: Travel (Reservation)
Client: United Airlines
ROLES&RESPONSIBILITIES:
Responsible to make reservation for international passengers as per customer
Requirement.
Resolving passengers queries and delivering best customer service.
Monitoring and measuring of customer's feedbacks.
ACADEMICS:
Graduation in B.A. (Prog.) from Delhi University.
12th from N.I.O.S.
10th from N.I.O.S.
Declaration
I do here by declare that the information above is true to the best of my knowledge.
Date:
Place: CHANDNI
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