Sales Customer Care

Shawn Freeman

***** ** ** ** **** Cell: 386-***-****

Tallahassee, Florida 32309 Email: *****.***********@*****.***

Education:

• Bachelors of Science, Criminology – Florida State University, 2014

o Minor- Social Work

• High School Diploma- Spruce Creek High School, 2010

Skills Summary:

• Over 9 years in the hospitality industry with excellent interpersonal skills and the ability to communicate effectively

• Over 1 year of marketing experience with a strong back ground in event planning and professional networking

• Experience with organizing and coordinating meetings with business partners

• Strong computer skills and experience with Microsoft Excel spreadsheets and graphs

Work Experience:

Sales Consultant

Copyfax2000

June 2018-Present

Cold call on existing and prospective clients

Demo & train on equipment

Write up Proposals for prospective clients

Write up & turn in sales paperwork

Enter account information into SalesForce CRM.

Create goals for quarterly forecast

Sell to government & state agencies

Assist state agencies with budgeting and purchasing

Restaurant Manager

Florida Wing Factory

September 2016 – June 2018

• Ensure satisfaction in all aspects of customer care

• Manage wait staff

• Consolidate all cash drawers and run reports at shifts end

Marketing Director

Kalo Restaurant Group LLC/Jersey Mike’s Subs

March 2016-September 2016

• Manage and coordinate with businesses to set up fundraisers for up to 8 store locations

• Take and deliver catering orders on time with immense attention to detail to ensure customer satisfaction

• Invoice Businesses for catering orders

• Create organized spreadsheets of promotion redemption rates

• Grassroot & sample to local businesses (doctor offices, law firms, etc.)

• Ensure all store promotions are enforced in-store for all locations

• Oversee all grand openings for new store locations

• Order marketing materials for all promotions locally and out of town

• Set up and deliver direct mailer coupons for all store locations

Marketer

Kalo Restaurant Group LLC/Jersey Mike’s Subs

September 2014-March 2016

• Assisted Marketing Director with businesses to set up fundraisers

• Assisted Marketing Director with grand openings for new store locations

• Assisted Marketing Director with special projects and carry out other duties as assigned

Waitress/Beverage Cart

Killearn Country Club & Inn

August 2012-August 2015

• Assisted with management inventory

• Assisted customers with professional, and efficient service

• Organized banquets & holiday events

References:

• Mike Crews, Vice President, Florida Sheriffs Risk Management Institute 866-***-****

• Kenny Garguilo, Owner, Downwind Café, 386-***-****

• Jessica Pezzulich, Product Supply Coordinator, Darden Restaurants, 386-***-****

• Patrick Andiola, Food and Beverage Director, KillearnCounty Club & Inn 908-***-****

Contact this candidate