Computer Operator Manager

Donald Towns

**** ******** **. ******** **.*****

Phone 770-***-****)

Email Add: ****.******@*****.***

SUMMARY OF COMPUTER EXPERIENCE

PLATFORMS: IBM AS400, HP3000 & 9000, SUN 1000 & 2000, DEC VAX-VMS 9000, 6310, 8650, Tandem-Guardian 90 and various types of printers. SOFTWARE: MES, OS400, DCL, Lotus Notes, Robot, MVS, VMS, PNA, View PT, ECO, Windows NT, XP, 7, Novell, TMS, Software 2000, Kronos and UNIX and Outlook, Remedy and Service Manager.

PC SOFTWARE: MS Excel, MS Word, MS Windows, MS PowerPoint, WordPerfect and several emulation packages.

NETWORK: Private X.25 T1 Backbone network including APPN and APPC, Codex modems, TCP/IP, SNADS remote configuration, pass-thru configuration and various controllers.

EXPERIENCE

Hyundai Information Services North America

07/13 - Present

Application / Application Analyst (MES)

Configure EMD, WBT, PIB, Kiosk, Hand held scanners, Printers, Wyse box.

Fixing all helpdesk tickets is a major part of analyst day to day work schedule.

Reprint documents that prohibit General Assembly from doing their job.

With the goal of maintaining stable and optimal system operation and preventing problems, analyze system and software conditions and their issues and reflect user requests into them to improve the system or software.

Monitoring the network and all components such as robotics and conveyer movement, file transfer (FTP) to various departments and vendors. First line of defense for problem analysis and work with management to resolve issues and to set a company standard for problem resolution.

A 7/24 operation that cannot have downtime or errors, the department works with their conter part in Korea and other plants in the USA. Remote into devices and systems using VNC and Remote Desktop to fix issues.

Repair device problems such as (Printers, Desktops, Controllers, PIBs, WBT, )

Handle O/S upgrades on all desktops and some servers to Windows 7. Delta Global Services

10/10 - 01/13

First Level Tech Admin.

Helpdesk administrator handled all calls from all corners of the world. Helpdesk fix all problems such as:

F5 and VPN connections, workstations that drop from the domain.

All problems concerning outlook, configure outlook, install outlook and restore missing folders and files.

All security profiles and passwords on various systems (SAP, Network, Kronos, Documentum and Mailbox).

Install all applications such as adobe suite, Windows XP and IE8.

Performed system backups, FTP, Restores, password resets and profile creations on IBM AS/400 I series system.

Educate users on all new applications and projects that affect user's ability to access the system or doing their job.

Fix all problems with CBT's and all educational applications for flight attendants and pilots as well as mechanics, all users company wide.

Helpdesk use Service Manager for ticket agent and sent some tickets to filed agents when helpdesk could not access the system or printer.

Royal Caribbean Cruises LTD.

04/07 - 09/10

Senior Computer Operator

Scheduled and execute all daily batch job using AS/400 system and Robot.

Scheduled and executed all daily batch jobs using AS/400 system scheduler and Robot.

Submitted daily, weekly and monthly backups.

Checked all error logs on Unix and AS/400 based systems.

Worked on Disaster Recovery planning and testing.

Monitor systems for error messages for applications, communication failure,

Setup user profiles and handled user issues such as (reset pass words, connectivity issues and application upgrades).

Operations also became the International helpdesk on third shift. Receiving calls from ships and data centers across the world.

Marietta Power 06/06 - 03/07

Marietta GA.

Computer Operator Shift Lead

Helpdesk became the function of the third shift operator.

Scheduled and executed all daily batch jobs using AS/400 system scheduler and Robot.

Submitted daily, weekly and monthly backups.

Checked all error logs on Unix and AS/400 based systems.

Worked on Disaster Recovery planning and testing.

Monitor systems for error messages for applications, communication failure,

Setup user profiles and handled user issues such as (reset pass words, connectivity issues and application upgrades).

Coca-Cola Enterprise 11/02 - 06/06

Atlanta, GA.

Senior Computer Operator

Scheduled all batch jobs and some backups using Robot

AS/400 operations, network connectivity, backups, daily job completions, Monitor network across the country. All monitoring was done through windows and PC's

Process all offsite tape media for SAP, Unix, AS/400 Teradata and Workgroup Server.

Training of all new personal and updating documentation for data center.

Processing all Basis daily close and outlet charge jobs and working with Basis to resolve job abends and error messages.

Processing Remedy tickets and working as front line problem resolutions

Processing all daily, weekly, monthly and yearly backups on all platforms located in the data center.

Training with Unix and other departments to further increase education levels. Systems and Computer Technology 07/98 - 11/02

Norcross, GA

Systems Operator Shift Leader / Supervisor

AS/400,Unix operations, software installations, network and software configuration.

PC installation and configurations using Client Access over TCP/IP.

Installs and maintains moderately complex operating systems software products.

Assists in problem determination, resolution installation and maintenance of support software.

Installs and maintains support software/layered products.

Assists with documenting the system environment. Hewlett Packard 03/98 - 07/98

Windows NT Administrator

Responsible for maintaining 150 servers across the country including providing software upgrades and service packs.

Utilized backup exec. for all servers backup and troubleshooting all backup failures.

Responsible for setting up user profiles on various servers including Microsoft Exchange mail accounts.

Responsible for configuring all tape drives, loaders and drives. GRANCARE, Inc. 10/95 - 08/97

Operations/Technical Support Supervisor

Responsible for the day to day operations of the data center including, but not limited to, all batch processing, system problems and configurations of remote workstations.

Responsible for the distribution of all help desk issues related to IBM AS400 at 137 sites nationwide.

Lead several projects to improve or resolve operations procedures both hardware and software.

Handle adhoc requests for backups, restores, change management and hardware purchases. EDUCATION

Fort Valley State College, Fort Valley, GA 1982 - 1986 APPN & APPC - IBM, Atlanta, GA

VAX/VMS Computer Operations 1 - Georgia Pacific, Atlanta, GA Crosby and Associates Quality Assurance - Georgia Pacific, Atlanta, GA Configuration of APPN & APPC - IBM, Atlanta, GA

Configuration of TCP/IP and SNADS - IBM, Atlanta, GA Attended Robot Univ.

Windows Perfect

Advanced PC Hardware

PC Configurations

Contact this candidate