Customer Care Service

VIJAY KUMAR SHARMA

Mobile: 869-***-****

E-Mail: vijaypandit474@ gmail.com

CAREER CONTOUR

An achievement oriented individual aiming for senior level assignments in Service, Business Development, Channel Management with a reputed organization.

Area of Experience:

Usha International Limited, CHANDIGARH,MOHALI,(U.T) Since JAN 20 to PRESENT Long Arm Sales Personnel (CHANDIGARH & MOHALI)

Accountabilities:

Working as a sales officer

PRAM HIKVISION INDIA PVT.LTD, CHANDIGARH(U.T) Since SEPT 18' to DEC 19 Service incharge (PUNJAB, CHANDIGARH & HIMACHAL)

Accountabilities:

Validate all process related to RMA

Maintaining all data on SAP

Direct interaction with customer s regards service related issue.

Following Proper TAT during the service of the product

To help service partners in providing best services to customers & arrange spare parts for them.

Maintaining and collecting all the satisfaction data of Dealers & Customers.

Send reusable items (Like PCB) to factory back on weekly basis for repair purpose EXIDE INDUSTRIES LTD, CHANDIGARH(U.T) Since Aug 14' to Sep 18' SALES AND SERVICE CORDINATOR (CHANDIGARH & HIMACHAL) Accountabilities:

Sap process (billing process)

Mantain all data in excel

Manage smooth and proper working of Service Centre Chandigarh.

Manage/Audit Fresh and Scrap inventory of Service Centres & Godown on monthly basis.

Handling all the escalated calls diverted from HO & Customer Care Centre.

To help service partners in providing best services to customers & arrange spare parts for them.

Maintaining and collecting all the satisfaction data of Dealers & Customers.

Manage team workload distribution and structure to ensure consistent good performance

Send reusable items (Like PCB) to factory back on monthly basis for repair purpose.

Prepare claims of service partners and send to HO for further process. GODREJ & BOYCE MFG.CO.LTD. CHANDIGARH- Since Dec’11-May'12 TECHNICIAN (CHANDIGARH)

Accountabilities:

Installed cctv & other security systems in range of environment, including hospitals, parking lots, Department stores, homes, office settings etc.

Installed cash counting machine & electronic safe.

Perform on-site inspection before designing security system and project cost estimates.

Test installations to ensure functionality, connecting setup as needed.

Attend to company call service for under warranty installations.

Train clients in use of systems.

EDUCATION:

10TH From NIOS(2007-2008).

12th From Kant Board.(2013-2014).

Graduation from ISBM University. .

Two year ITI in electronics after 10th with National Trade Certificate from ITC College- Mohali(2009-2011). Completed One year training in computer science.

1year computer course basic

Two months Swift programming in java for beginners from NIIT Chandigarh. IT SKILLS: Well versed with MS Windows XP/2000/98, MS Ofce Key Skills

Learn & grasp easily.

Innovative in nature.

Believe in hard work.

Look forward to handle responsibilities.

PERSONAL DOSSIER

Date of Birth 13th may 1991

Address H. No. 295 khudda lahora, Chandigarh.

Marital Status Unmarried

Languages Known English, Hindi, Punjabi

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

Place: Chandigarh (Vijay sharma)

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