Office Assistant

Ashe’ Edwards

**** ********* **, *******, ** ****8 I 404-***-**** I ***********@*****.*** I

Professional Summary

Ambitious, hardworking Accounting Student possessing immeasurable knowledge of accounting systems. Self-motivated Accounting Student offering an unassailable work ethic. Critical thinker who has outstanding customer support affairs who persistently transcends performance standards. Energetic Customer Service Representative with 3 years of experience resolving complicated customer interactions. Passionate about building strong customer relationships, driving brand loyalty, and improving customer engagement.

Highlights

oStandards of Accounting

oQuality Focused

oGeneral Understanding of Accounting

oAbility to Communicate

oProficient in Microsoft Office

oInterpersonal Skills

oCommunication skills

oProblem Solving Skills

Professional Experience

Executive Off Duty Security I Atlanta, GA (04/2014-05/2015)

Office Assistant, Front Desk

oAnswer phone inquiries, direct calls and provide basic company information

oType documents, drafts, and reports

oSet up, break down, organize, and maintain conference rooms, training rooms, and meeting rooms

oGreets customers of the department

oPerforms other related duties as assigned

Georgia Aquarium I Atlanta, GA (06/2017-04/2018)

Guest Services Representative, Galleries of Aquarium

oPresent engaging floor experiences to aquarium guests. Guest roles including engaging guests at exhibits and working in a variety of positions throughout the aquarium

oEnsure animal and guest safety is a top priority

o Guide the guest experience to ensure a memorable and positive visit; this includes ensuring comfort and safety of visitors while fostering educational growth

o Work to ensure guest satisfaction, notifying appropriate personnel about challenges and successes in the exhibit area

Fernbank Museum of Natural History I Atlanta, GA (07/2016-01/2018)

Volunteer, Galleries of the Museum

oGreet each visitor with a smile

o Ensure visitors have appropriate tickets to enter the Museum and/or IMAX® Theatre

oOrient guests to Museum layout

oDistribute visitor guides, exhibition guides and membership brochures

oEncourage visitors to become members and direct them to ticketing as appropriate.

oAppropriately answer the questions of the guests and ensure that they feel welcomed.

Georgia Aquarium I Atlanta, GA (06/2014-06/2015)

Volunteer, Guest Services

oAttracted potential customers and return visitors by answering product and service questions in a knowledgeable manner.

oResolved product and service problems by clarifying the customers concerns, finding the best solution, and expediting correction.

oMaintained customer loyalty through interpersonal skills

oMonitored the galleries of the Georgia Aquarium.

The Clifton School (Emory Egleston CDC) I Atlanta, GA (11/2019-02/2020)

Teacher

oPresent a variety of educational techniques (storytelling, educational play, media etc.) to teach children

o Observe each child to help them improve their social competencies and build self-esteem

o Encourage children to interact with each other and resolve occasional arguments

oTrack children’s progress and report to parents

o Organize nap and snack hours and supervise children to ensure they are always safe

oMaintain a clean and tidy classroom consistent with health and safety standards

o Encourage children to interact with each other and resolve occasional arguments

o Maintain a clean and tidy classroom consistent with health and safety standards

Education

oWoodland High School I Stockbridge, GA I Diploma I 2009-2013

oAtlanta Metropolitan State College I Atlanta, GA I 2016 -Business Administration I Transfer I Deans List I 2017

oKennesaw State University I Kennesaw, GA I Transfer Student I – BA Accounting I 2017 –Present Junior

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