Sales Office

FRANCINE M. WHEELER

*** ***** *** · West Haven, Connecticut 06516

203-***-**** **********@*******.***

Focused decision-maker, adept at managing priorities and deeply committed to performance excellence. Dynamic, proactive professional, with a wealth of experience propelling corporate productivity and profitability. Skilled in tracking meticulous detail in challenging tasks despite demands of fast-paced and deadline-driven work environments. Agile critical thinker and analyst, with significant strengths in managing multiple projects simultaneously. Creative problem-solving routinely results in exceeded expectations. Keen time management abilities drives on-time results. Interpersonal, troubleshooting, issue resolution and collaborative teamwork abilities with all levels of staff, management, and diverse stakeholders. Highly effective in leading, developing and mentoring cross-functional teams to meet and exceed organizational goals.

Core Competencies

Project Management · Proactive Analytics · Investigations & Issue Resolution

Strategic Planning · Sales Operations & Support · Incentive Compensation · Commissions Analysis

Business Research & Data Analysis · Troubleshooting · Process Improvement

· Operations Management · Policy, Procedure & Regulatory Compliance

Stakeholder Relationship Management · Team Leadership & Training · Collaborative Teamwork

Training Coordination & Materials Development · Effective Communication · Customer Service

PROFESSIONAL EXPERIENCE

SUBWAY Franchise World Headquarters, Milford CT · 2017 to 2020

Milford, CT based world’s largest fast food chain with more than 40,000 Subway franchises across the globe and more than 20,000 domestically.

Technical Supervisor/Sensory Coordinator Center for Product Evaluation (2017 to 2020)

Led Lab Associates and Product Testing Specialists on a daily basis. Launched and managed all technical training and guidance to on new quality control system. Administered daily sensory and physical testing for the Center for Product Evaluation to ensure all expectations and deadlines were met.

Instrumental in the successful implementation of the Product Evaluation module within EtQ (Excellence Through Quality) Reliance Software. This effort fully automated product testing from a manual process to paperless. Cut reporting time in half while delivering enhanced reporting.

Responsible for global training of partnered labs and internal stake-holders on the Product Evaluation module for this software launch.

Authored and maintained updated training documents on product testing within the system.

Lead the Sensory Testing for North America. Oversaw scheduling, sample preparation and participation of trained sensory panel (12) to ensure reliable quantitative results.

Automated the system through a customization of Microsoft Forms to create product attribute ballots that were used both in-person and remotely.

Managed results of blind tastings in Microsoft Forms and Excel to provide reports and analysis in spider graphs for each product tested.

FRANCINE M. WHEELER · Page 2 · **********@*******.***

RED THREAD (formerly BKM), North Haven, Connecticut · 2015 to 2017

Boston MA based provider of various services including the sales of new office furniture, move services, office design, and audiovisual technology.

Project Manager, Move Services (2015 to 2017)

Quote, plan, oversee and document all aspects of each move project. Work closely with upper management, clients, sub-contractors and third-party vendors to ensure the scope and direction of each project is on schedule and within budget.

Successfully worked with facilities team at Mass Mutual to move their airplane hangar contents and equipment from Springfield Mass. to their new hanger at Bradley Airport in Windsor Locks Conn.

Effectively planned and moved 6 different departments in the Smilow Cancer Center at Bridgeport Hospital to their new facility in Trumbull Conn. in multiple phases. Project was completed with no down time for any of the departments that were moved.

Organized GE Capital move of approximately 1800 people within 5 different buildings in multiple phases over an 8-week period

SEATON FOOD CONSULTANTS, Milford, Connecticut · 2014 to 2015

Milford based company providing qualitative and quantitative tests on Subway food products

Tester/Reporting (2014 to 2015)

Performed standardized tests on all Subway food products to ensure compliance with company and government standards.

Conducted tests on food for flavor, color texture and other factors using lab equipment necessary to perform tests and documented and reported results

Documented Summit results in an excel report

Added testing results into ETQ

OCÉ NORTH AMERICA, Trumbull, Connecticut · 1999 to 2012

Netherlands based provider of a wide range of printers and scanners, as well as digital document management technology and services, with approximately 8,000 employees in the U.S.

Senior Sales/Reporting Analyst, Sales Operations (2007 to 2012)

Furnished sales, marketing, finance and commissions business unit executives and managers with detailed daily, weekly, monthly and ad-hoc sales reporting by region and branch. Maintained and updated territory/hierarchy data and sales quota tables, utilizing MS Access and Oracle. Addressed daily questions from field sales representatives/executives and marketing personnel; investigated and resolved discrepancies.

FRANCINE M. WHEELER · Page 3 · **********@*******.***

Increased visibility of monthly/YTD revenue and attainment percentages for managers and sales reps by creating user-friendly sales trend reporting by individual reps, managers, branches and regions.

Developed sales dashboard reports for use by all levels of sales reps and managers, comprising current revenue status, as well as year-by-year comparisons for units sold, attainment percentages and revenues over a 3-year period.

OCÉ NORTH AMERICA, Trumbull, Connecticut · 1999 to 2012, continued:

Compensation/Systems Analyst, Incentive Compensation (1999 to 2007)

Conducted daily view of sales commission inquiries; analyzed and corrected discrepancies. Scrutinized daily Oracle error reports and executed necessary systems revisions to correct disparities and release orders for payment. Maintained the Oracle database, adding new hires, terminations and reclassifications, updating daily sales hierarchies, and revising quotas/compensation plans as necessary. Verified and processed monthly/bi-monthly sales payments in the Oracle system for release to the payroll department.

Selected as key team member in the conversion from the AS400 commission system to the Oracle Incentive Compensation (OIC) application. Contributed to module design/testing and ensured on-time “go-live” delivery. Achieved a 70% reduction in error reports within 60 days of system launch.

Additional Experience Details on request:

PITNEY BOWES INCORPORATED, Trumbull, Connecticut. Progressed through various administrative positions culminating in Supervisor for Administrative Operations, overseeing all personnel and compensation related transactions, PARS training, HR legal compliance and compensation/bonus/commission policy enforcement issues for copier systems field sales, service, administration and home office departments.

EDUCATION / ADDITIONAL TRAINING

Business Coursework (approximately 1 year), University of New Haven, West Haven, Connecticut

Computer Programming Coursework, Computer Processing Institute

COMPUTER SKILLS

Microsoft Office 365 (Word, Excel, Forms, Teams & PowerPoint) EtQ/Reliance, Walk-Me, Oracle, MAC

Contact this candidate