Customer Service Administrative Assistant
Resume:
Elizabeth Daly
Benefit Specialist
Tampa, FL
*********@*****.***
Over 10yrs of responsible experience as an Administrative Assistant with a proven record of accomplishment in the areas of accounting, customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.
Work Experience
IHA Specialist
Inovalon - Tampa, FL
2019 to Present
Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• Maintains benefits member database
• Provides basic advice and guidance to plan members
• Monitors priority of calls and shifts escalated calls to assure resolution to problems.
•Communicates appropriate options for resolution in a timely manner.
• Assist members with change of address and scheduling visits
• Prepares documentation to be sent out via email or phone mail.
Benefits Specialist
JRP Group, LLC - Tampa, FL
2018 to 2019
Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.
• Performs benefit calculations where required
• Maintains benefits member database
• Prepares benefit statements and year-end update of benefit records
• Provides basic advice and guidance to clients or plan members
• Assists employees in the completion of appropriate forms, calculation of benefits or premiums
• Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives.
• Monitors priority of calls and shifts escalated calls to assure resolution to problems.
Communicates appropriate options for resolution in a timely manner.
• Prepare W-2 reports for tear ending for clients and employee's
• Assist clients and Employee's with change of address in order to receive W-2 in a timely matter
• Prepares documentation to be sent out via email or phone mail.
• Assist clients and employee's on getting access to website and troubleshooting
Benefit Specialist
Conduent - Nashville, TN
August 2017 to September 2018
• Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions. • Communicates appropriate options for resolution in a timely manner. • Informs customers about services available and assesses customer needs. • Performs benefit calculations where required • Maintains benefits member database • Prepares benefit statements and year-end update of benefit records • Provides basic advice and guidance to clients or plan members • Assists employees in the completion of appropriate forms, calculation of benefits or premiums • Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives. • Monitors priority of calls and shifts escalated calls to assure resolution to problems. • Prepares standard reports to track workload, response time and quality of input. • Coaches and advises less experienced administrators All other duties as assigned.
Key Holder
Dollar General - Kissimmee, FL
August 2016 to 2017
• Greet customers and Customer service • Received cash from customers and employees in payment for goods and services • Recorded amounts received and prepared reports of transactions • Stocked shelves and marked prices on items • Counted money in cash drawer at beginning and ending of work shift
Hilton Grand Vacations Worldwide - Orlando, FL
July 2016 to August 2016
• Maintained a high rating for each metric that the company used to rate call associates. • Regularly received commendations from management and customers on high level of customer service. • Provide customers with product and service information. • Answer incoming calls from customers answer inquiries and questions and provide information.
Advocate Specialist
Convey Health Solutions - Fort Pierce, FL
August 2015 to June 2016
• Customer Service • Inbound/Outbound Calls • Processing orders and problem solving • Route calls to appropriate resource • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Key Holder
Dollar General - Vero Beach, FL
November 2014 to July 2015
• Greet customers and Customer service • Received cash from customers and employees in payment for goods and services • Recorded amounts received and prepared reports of transactions • Stocked shelves and marked prices on items • Counted money in cash drawer at beginning and ending of work shift
Education
Certificate
Drake Business School - Astoria, NY
2001
High School Diploma
Paul Robeson High School - Brooklyn, NY
1995
Skills
Bilingual
Customer service
Answer phones
Microsoft Office
QuickBooks
Medicare and Medicaid
Fmla
Additional Information
Skills • Proficient at multi-tasking. Able to answer phones, take notes and treat customers with attentive respect under stress. • Fluent in Spanish and English • Competent with Windows, Knowledgeable of Microsoft Office and QuickBooks.
Reference upon request.
Contact this candidate