Manager Customer Service

Mobile number – 052-******* Email: **************@*****.***

Raquel A. La Torre

Objective

I am a career-oriented and hardworking individual and interested to work in any organization or any department where my skills and experiences would fit, enhance my knowledge and effectively utilize to improve operations and contribute to company’s profits.

Experience

June 2016 - June 2018 Nstyle International Dubai UAE

Call Center Representative

Reporting to Call Center Manager

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.

Informs clients by explaining procedures; answering questions; providing information.

July 2008-April 2016 Philips Middle East Dubai, U.A.E

Receptionist / Admin Assistant

Reporting to HR Recruitment Manager / Facility Manager

Handling incoming and outgoing telephone lines, screening of calls, transferring calls, taking and relaying messages.

Agenda management: booking, travels, meeting, arrange hotel for VIP and guest.

Receiving medical claim reimbursement form and filing of documents.

Manage the driver schedule for the CEO and managerial staff.

Record, monitor expenses, raising monthly invoices.

Assisting CEO calendar schedule and meeting preparation as when required.

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.

Report any maintenance issues immediately to Facility Manager including all furniture, fittings and equipment

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Greet visitors warmly and make sure they are comfortable.

Update relevant records, prepares monthly reports.

Schedule meetings and conference rooms.

Coordinate mail flow in and out of office and routing correspondence.

Give visitors badges and direct them to where they can sign in.

Coordination of incoming and outgoing courier services.

Aug.2007 June2008 Oren Hydrocarbon M.E Dubai, U.A.E

Secretary / Receptionist

Reporting to HR Manager

Responsible for handling incoming and outgoing phone calls, faxes and e mails.

Files and encodes all the customers details and prepares hotel arrangements.

Suggest to customers courteously ideas regarding their choices and needs.

Assisting in some documentation works.

Schedule appointments and make travel arrangements.

Oct. 2002- March 2007 Jetbest Multilines Philippines

Customer Service / Receptionist

Reporting to Admin Personnel

Attends all the calls, greets visitors and guides them to the company facilities.

Files and encodes all the customers details and prepare reports of the walk in client.

Responds efficiently to all phone calls, faxes, e mails and answers related queries.

Asks customer courteously regarding their choices and needs.

Assisting with some deliveries of the items and coordinates with the concern.

Performs other duties that may be assigned by superiors.

July 1991- Dec. 2001 C.P Reyes Hospital Philippines

Customer Service / Receptionist

Reporting to HR Director

Handles general inquiry calls.

Files correspondence and other records.

Greet visitors and guides them to the hospital facilities.

Taking bookings of the customer for the resident physician on duty.

Performs other duties that may be assigned by superiors.

Education

VGB Center for Training and Development Corporation

LIVE-IN Caregiver Program Certificate

Taft Avenue, Manila, Philippines

Jan . – July 19, 2002

Tertiary: Midwifery Board Passer

De Ocampo Memorial College

Sta. Mesa, Manila, Philippines

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