CONI DEMEREST

**** ******* ****** ** *******, MI 49509 616-***-**** adek6c@r.postjobfree.com

PROFESSIONAL PROFILE

Methodical, collaborative and adaptive Administrative Assistant with more than fifteen years of proven experience in clerical operations and customer service. Conducts reporting and analysis to support office operations, payroll preparation and human resources. Adapts to new industries and disciplines, incorporating best practices to assess growth and areas for improvement. Engages with executive leadership, vendors and staff to bolster communication and increase efficiency. Implements cost mitigation measures, refining procedures to save employee hours and increase revenue. AREAS OF EXPERTISE

Customer Service Support

Project & File Management

Billing, Accounting & Payroll

Customized Solution Building

Business Administration

Documentation & Reporting

Organizational Development

Continuous Improvement

PROFESSIONAL EXPERIENCE

PSG BLACKMER 2012 – 2020

Receptionist

Received and redirected phone calls. Provided exceptional customer service and greeted clients and visitors with personal attention. Maintained clean and presentable reception area.

Processed UPS shipments and matched invoices to delivery logs. Scanned shipments individually into database. Implemented new process to scan older physical files into online database, improving document security and reducing search times.

Performed accurate invoicing and completed data entry for invoices and receipts. Ran good catch programs monthly to reduce file and data errors.

Implemented badge system to expedite guest check-in process for frequent visitors, saving employee hours and vendor resources. Established comprehensive, streamlined questionnaire format and introduced process to store completed forms in accessible database, eliminating additional paperwork.

Established new process for scanning receipts into database, adding multiple parameters to improve search. Completed move from Excel spreadsheets to Oracle database, increasing accessibility of vendor files and saving employee resources.

BEACON STAFFING 2008 – 2012

Recruiter & Benefits Financial Assistant

Traveled regularly to complete assignments from executive leadership. Audited company drivers and owner-operator log sheets for Ever Fresh Transportation. Analyzed accounts payable to verify shipment invoices and packaging labels. Assisted receptionist with administrative duties when necessary. Documented and submitted order forms in response to phone and fax orders. Assisted retailer with shipment preparation.

Coni Demerest

Résumé Page Two

PROFESSIONAL EXPERIENCE (Continued)

Prepared necessary paperwork for driver benefits to expedite process. Discussed advertising strategy with transportation marketing manager. Proposed and designed recruitment advertisements. Recorded and documented violations, fuel taxes and operation logs.

Performed daily billing for local wholesale coffee roaster, Schuil Coffee. Analyzed sales data to process accounts payable and receivable. Assisted with projects in coffee packaging for wholesale and retail distribution at owner’s direction. Prepared bi-weekly payroll worksheets and quarterly inventory logs. PROFESSIONAL EDUCATIONAL SERVICE GROUP 2007 – 2008 Payroll & Human Resources

Provided payroll services for substitute teachers throughout Michigan, Ohio and Indiana. Updated Paychex database with individual payroll additions and modifications. Completed and submitted verification of employment and Friend of the Court documentation. Sorted payment checks received, forwarding to recipients. Resolved payroll account concerns for teachers by coordinating with school districts and officials. Maintained communication with teachers and provided information on payroll account status. Adhered to company policies and complied with state and federal regulations. FORMAX MANUFACTURING 2002 – 2007

Accounts Receivable Specialist

Assisted with administrative duties to provide exceptional customer service. Acted with initiative, meticulously documenting customer service calls for later review. Generated daily reports for executive leadership and sales staff. Processed customer invoices and documented deposits. Monitored delinquent accounts and discussed payment options with clients, substantially decreasing outstanding accounts and minimizing losses. Prepared deposits and shipment lists for buffing wheels and compounds. Posted checks to customer accounts within MAS 90 computer system. EDUCATION

General Studies

Grand Rapids Community College, Grand Rapids, MI

616-***-**** adek6c@r.postjobfree.com