Carrie-Ann Newell

*** **** ** **

Calgary, AB T*C1R8

adek54@r.postjobfree.com

403-***-****

Professional Summary

Dedicated and professional customer service representative, who consistently excelled in putting customers first while maintaining a professional relationship with the customers as well as colleagues. Efficient in both a fast-paced team environment and working independently. Punctual, energetic and a quick learner.

Areas of Expertise

● Over 15 years working in customer service

● Proficient in various computer programs such as: Word, Excel, Power point and Outlook

● Experience in the use of switchboards in answering phones

● Working with diverse clientele

● Strong understanding of products and sales to fit customers’ needs Work Experience

Business Development Coordinator

GSL GM City- Calgary, AB – October 2017 to August 2018

● Worked as a team in a fast-paced environment, exceeding company goals and meeting tight deadlines.

● Dealt with inbound internet leads, inbound Sales calls fast and efficiently.

● Contacted previous or potential Sales customer’s via internet and outgoing calls to offer various different products and services.

● Booked appointments for the Sales and Service departments. Customer Service Representative

Ashley Furniture Home Store - Calgary, AB - December 2016 to August 2017

● Provided excellent customer service by responding to customer needs consistent with company standards, culture and business practices.

● Ensured efficiency and accuracy in relation to:

guest orders

guest inquiries (in person/on phone and email)

cash and financial management

Service Receptionist

Tower Chrysler - Calgary, AB - 2015 to 2015

● Enthusiastically answered phones fast and efficiently

● Input invoices into the computer system

● Greeted customers and processed payments

Catering Office Team Member

Sunterra Catering - Calgary, AB - 2013 to 2014

● Booked orders for customers through Caterease

● Provided quotes for customers, tracked and organized daily orders

● Answered phones, checked emails and responded to customers’ needs Receptionist

Randstad Temp Agency - Calgary, AB - 2012 to 2013

● Answered phones and greeted customers

● General Office Duties, filing, printing, faxing and data entry

● Booked customers for appointments

Cashier, Customer Service Rep

Superstore - Calgary, AB - 2006 to 2011

● Handled cash and credit card processing

● Answered inquiries about store and products

● Investigated and resolved customer inquiries/complaints Education

High School Diploma

Lord Beaver Brook High School - Calgary, AB- 2007

*References available upon request

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