Manager Assistant

Location:

Columbus, GA

Posted:

July 14, 2020

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Resume:

Michael Hollowell

**** ********* ***** ****: 706-***-****

Columbus, Georgia 31907 *************@*******.***

**/**/****

Dear Hiring Manager:

It has been my pleasure and privilege to have served the men and women of our armed forces. In this role, I have served as an Soldier in the Transportation/Supply Corp, Assistant Manager, Dining Facility Manager, General Manager, and currently as a Logistics/SSMO/Warehouse Manager. I have thoroughly enjoyed and taken pride in managing the preparation, sanitation, and serving of thousands of meals per day to the country’s finest soldiers. Also, it has been my pleasure to help create a positive environment while fostering team-work and building a long lasting relationship with the military commands we serve on a daily basis.

My devotion to the U.S. Military is pledge that I do not take lightly. I understand that I must work hard and take care of the employees and soldiers alike. The promise is to fully commit to the company, mission, and people. I am very proud of everything we have achieved during my service with the company. Last year, I was proud to be part of the “Best DFAC of the Year Award” for Management, Inventory Management, Account Management, and Sanitation. In addition, I was proud to be part of the team that won “Best DFAC for Thanksgiving Award” 2 out of the last 3 years. I feel my leadership and management skills, hands-on experience, ability to brief leadership presentations, train managers and employees create business presentations, along with problem solving skills would add value to your team.

I earned my MBA in Business Administration in January 2010 with a 3.78 GPA graduating with honors/straight A’s at the University of Phoenix. Also, I have a Bachelors degree in Business Management (09/2007) with a 3.52 GPA from the University of Phoenix. I retired from the military (U.S. Army) in 2004. Currently, I am a Logistics Manager/SSMO Manager/Warehouse Manger with DynCorp International @ U.S. Army Garrison Kwajalein Atoll in the South Pacific. Recently, I was a General Manager at Dining Facility on Fort Benning, GA. In addition, I was a Bradley Instructor with BAE as a contractor training soldiers on Combat Systems at Fort Benning, GA. For the last 15 years, I have been in the Transportation Corp in the U.S. Army with over 11 years of management experience. During my career in the military I have gained valuable experience in Operations Management (MGT) with certifications in Logistics MGT, Depot MGT, Management of Warehouse Operations, Records, and Information MGT, which were equivalent to college credit. Also I am a certified Army School Instructor with certifications in Physical Security, Civil Disturbance, Automated Logistical Specialist, Unit Supply Specialist, Defense Reutilization and Marketing, Hazardous Waste and Material Handling, Support Operations, Defense Distribution, Army Motor Vehicle Instructor, and US Army Drill Sergeant which would make me a valuable asset to your company.

Thank you for your time and consideration. I hope to have the opportunity to discuss the opening with you in person.

Sincerely,

Michael Hollowell

5349 Rockhurst Drive, Columbus, Georgia 31907 (H) 706-***-**** (M) 706-***-**** *************@*******.***

EDUCATION

2008-2010 MBA Business Administration, University of Phoenix, GPA 3.78 with honors all A’s.

2004-2007 BS Business Management, University of Phoenix, Columbus, Georgia; GPA 3.52

Type 41 WPM, Excellent Computer Skills in MS Office Suite

SECURITY CLEARANCE: NAC-I Current Cac Card Expires June 2022

Passport – Expires 11 February 2029

EXPERIENCE

June 2019 to May 2020 DOD Contractor DynCorp International, U.S. Army Garrison Kwajalein Atoll

Logistics/SSMO/Class I Warehouse Manager

As the Logistics/SSMO/Class I manager I was directly responsible for (3) warehouses with supervisors and employees. In addition, I was responsible for the planning and coordinating, ordering, and distribution of food products, equipment and accessories for the Supply Chain for (3) islands to include all commercial food processes to include AAFEEs, MWR, and the Bakery. Ensured adequate and timely distribution consistent with good inventory control while maintaining all government supply systems from AFMIS to GCSS-Army. In addition, followed all safety guidelines using established government safety guidelines to protect equipment and personnel. Applied analytics to order Class I to establish monthly inventory levels to prevent shortages and waste. Orders were once every 7 – 8 weeks with shipments frequently being late so having analytical ability was of upmost important when forecasting Class I for (3) islands. Ability to take over a struggling warehouse process and streamline into an effective running logistical process. Exceeded all company and government standards to provide excellent service to end users. In addition, was responsible for providing ice on the island. Personally, wrote all the warehouse and ice plant (SOP’s) to include commercial ordering system and AFMIS for the DLA ordering portion. Maintained accountability of all assets during tenure as Class I manager. Provided guidance all technical, contractual, and Military regulations to the U.S. Army Garrison and DynCorp personnel. Subject matter expert on all warehouse related operations and supply functions with Class I activities. Responsible for employee’s safety, training, time sheet approvals, counseling, mentoring, and morale. Manages distribution network functions to achieve proper inventory levels, stock control, including warehousing and traffic strategies. Responsible for turning in CDRLs and maintaining all administration requirements to include employee training certifications and licensing. In addition, manages logistics personnel and activities for assigned sites to best support operations and/or maintenance requirements. Responsible for collaborating with site, regional, and project leadership, including operations and maintenance management, to develop or revise plans, policies, and procedures for logistics support in area of responsibility. Also, ensured security procedures were followed to keep warehouses secure to include key control log and sign in and out logs were always maintained. Access to warehouses were limited to personnel needing access on approved rosters everyone was escorted who did not on approved roster. Responsible for scheduling employees, approving work assignments and overtime, approving shift changes, and approve any scheduled or unscheduled changes in work. Communicates directly with the COR for any warehouse related issues for any LOTDs, receipts, approved orders, requests, and receipt adjustments. Pursues optimal performance from assigned resources with consideration of time, cost, and customer (government) objectives. Responsible for developing and briefing site performance reports, identifying issues, and resolving concerns at U.S. Army Garrison meetings. Strong knowledge of logistics problems, applications and distribution systems. In addition, strong working knowledge of First In First Out (FIFO) procedures. Responsible for dealing with internal and external customer requirements. Also, have strong working knowledge of applicable logistics automated systems for the assigned function. In addition, very familiar with the Defense Logistics Agency (DLA) ordering procedures. Excellent working knowledge in the Army food Management Information System (AFMIS) and Stores ordering system. Excellent oral and written communication skills. Proficient in Microsoft Office software including Excel and PowerPoint.

January 2015 to June 2019 DOD Contractor L & S Services, Fort Benning, Georgia

Military Dining Facility, General Manager

The Dining Facility General Manager has full responsibility for the supervision of a US Army dining facility that supports up to 2600 persons per meal and an account valued at $8.7 million dollars a year. Responsible for maintaining budgeting controls in the facility. Consistently manages budgets under 1% for the fiscal year. Budgeting knowledge is thoroughly respected throughout the company. Has mastered the ability to hit budgeting targets through thorough analysis of inventory in conjunction with ordering food stores while maintaining current/future inventory levels in accordance with regulatory guidelines. Directly responsible for Class I operations for the warehouse operations to include ordering food/subsistence out of the AFMIS/Stores/supply ordering system. These overall duties include reviewing the daily reports for accuracy. Also, he is responsible for conducting discrepancy reports on damaged products delivered by vendors. Responsible for training new managers on managing budgets. Conducts quality inspections of the dining facility to ensure that contractual services are in compliance with guidelines set forth in the contract and regulations. Responsible for managing and handling Government furnished property (GFP). Has thorough knowledge of the army regulation FAR 52.245-1. His responsibility includes but is not limited to: Providing leadership and training to the overall administration of the facility, the scheduling of staff, the supervision and direction of the dining facility’s staff, the sanitation and safety, menu planning, food preparation and serving, and subsistence accountability. Manages and supervises approximately 100 employees, including 3 Assistant Managers, head cooks/first cooks, second cooks, bakers, ration clerks, headcounters/cashiers, dining facility attendant shift leaders, and dining facility attendants. Also, is additionally assigned as the Senior Environmental Compliance Officer for the Company. Prepares reports and monitors the performance with safety, equipment, maintenance, accounting, supplies, and personnel training. Responsible for making work schedules that can accommodate valid workload changes and all other requirements from Post Food Service or the COR. Also, responsible for ensuring the dining facility maintains compliance with all environmental regulations according to the food service contract. Responsible for reporting all hazardous waste to the Post Environmental Specialist for disposal. Also, responsible for using computer software to prepare correspondence for meal production and planning through the use of the Army Food Management Information System (AFMIS). In addition, responsible for all administrative requirements and generating reports dealing with the operation of the dining facility.

“Won DFAC General Manager of the Year 2018”

“Won DFAC General Manager of the Year 2016”

“Won DFAC Manager of the Year 2015”

November 2011 to January 2015 DOD Contractor L & S Services, Fort Benning, Georgia

Military Dining Facility, Manager

The Assistant Dining Facility Manager has full responsibility for the supervision of a US Army dining facility that supports up to 1300 persons per meal. This responsibility includes, but is not limited to: the overall administration of the facility, Class I operations to include inventorying, cataloging, receiving, storing, shipping, managing, stock control, and accountability of all Class I, the scheduling of staff, the supervision and direction of the dining facility’s staff, the sanitation and safety, menu planning, food preparation and serving, and subsistence accountability. Manages and supervises approximately 70 employees, including head cooks/first cooks, second cooks, bakers, ration clerks, headcounters/cashiers, dining facility attendant shift leaders, and dining facility attendants.

“Won DFAC Manager of the Year 2014 Contract Year 11”

“Won Best DFAC Account Management of the Year 2014”

“Won Best DFAC Inventory Management of the Year 2014”

“Won Best DFAC Sanitation Award of the Year 2014”

“Won Best DFAC for Thanksgiving of the Year 2014”

“Won Best DFAC for Thanksgiving of the Year 2012”

April 2011 to November 2011 DOD Contractor L & S Services, Fort Benning, Georgia

Military Dining Facility, Assistant Manager

July 2010 to April 2011 Waffle House, Columbus Georgia

Unit Manager

Handpicked by company to manage store in company’s more challenging markets. Directly responsible for changing the culture, attitude, and morale of store’s employees while making the store #1 in sales from #22 out of 26 stores in Regional Area. Responsible for managing assigned restaurant, which includes Class I operations to include inventorying, cataloging, receiving, storing, shipping, managing, stock control, and accountability of all Class I, organizing, planning, budgets, accounting functions, coordinating, directing and controlling the profit and loss margin. Plans and coordinates with sales, staff, and purchasing, logistics, finance to ensure projects meet cost and customer expectations. Manages labor to meet utilization objective and focuses on labor relations, OSHA, worker’s compensation regulations/laws and maintains accurate tracking of labor costs and materials, identifies and reduces waste (e.g. material, time, equipment, etc.) Formulates, develops, implements and measures market strategies, penetration and business goals and objectives Works with the Regional Finance Manager to achieve billed and unbilled revenue objectives.

May 2010 to June 2010 Trans Tech Merchant Group, Dallas Texas

Merchant Sales Consultant

Responsible for selling products and managing new and existing accounts for a direct, full-service provider of merchant services, debit card processing, check services, gift cards and dynamic processing equipment. Also responsible for customizing accounting solutions for meeting the customer’s needs. In addition, responsible for consulting merchants on basic business financial concepts that let them choose the best financial solutions for their businesses.

January 2008 to June 2008 Waste Management, Tampa, FL

Driver Trainer/Safety Manager/Hiring Manager

Responsible for the hiring, training, managing, and safety of over 140 drivers in a Garbage Company handling all types of waste for the city of Tampa, Florida and surrounding communities.

Created 90 day on the job training (OJT) program for company’s new hires that helped improve the company’s problem with retention of new hires. Also, responsible for creating, implementing, and evaluating new driver training program that saved the company hundreds of thousands of dollars by setting a standard process for training new drivers. The program is in the process of being incorporated by Waste Management statewide and in the process of going nationwide soon. Also responsible for creating and presenting the company’s weekly safety classes to all drivers and supervisors that became the standard for all safety classes. Hired, trained, and supervised 3 instructors while managing the company’s Driver Trainer Section.

December 2007 to January 2008 Bradley Instructor/Contractor Fort Benning, GA BAE/BUTLER INTERNATIONAL

Responsible for planning, organizing, and working with the USCS, Readiness and Sustainment Field Service and Training Managers for resourcing and managing all aspects of logistics/sustainment, operational and training support for the USCS product line of equipment at their sites.

November 1988 to August 2004 United States Army, Various Locations

March 2001 to August 2004 Drill Sergeant, Fort Leonard Wood, MO

Advanced Individual Training (AIT) company Sergeant directly responsible for the management and supervision of over 2,000 Motor Transport Operators MOS 88M10 and Additional Skill Identifier (ASI) MOS 77F Petroleum Supply Specialist annually; planned, coordinated administrative activities, directed, and analyzed the medical and dental health care of in processing recruits. Volunteered to be proficient in the working knowledge of DMLSS program and basic dental and medical clinic operations, with the use of a word processors, database software, statistical reports, etc. trained and provided leadership counseling for soldiers in physical fitness, indoctrination of soldier to include Army Core Values and MOS specific skills; responsible for creating an environment that instilled discipline, motivation and continued rapid adjustment to Army life. Planned, coordinated, and executed logistical support for MOS training. Trained students on the preparation of handbooks, bulletins and information systems to provide logistic support. Remains current on the latest government and industry directives and standards that impact logistic support procedures.

Supervised, managed, instructed, trained, and counseled over 10,000 new recruit's to become Motor Transport Operators and Petroleum Supply Specialist's for the Army's Transportation Corp. with a 99% graduation rate.

Implemented accountability controls to protect over $4 million in transportation and training assets.

Initiated and supervised on-site contractor maintenance and quality control program worth over $8 million for barracks renovation which resulted in the company winning best barracks award from the Sergeant Major of the Army for training facilities.

Established a study hall, which resulted in 99% of new recruit's being licensed on all assigned vehicles from four wheels to 18 wheels.

Recognized by Battalion Headquarters for leading one of the best training programs within their organization.

Won the Drill Sergeant (Best) of the Quarter award three times.

January 1998 to March 2001 Squad leader/Platoon Sergeant/Operations Sergeant/Truck Master, Grafenwohr/Vilseck, Germany

Activated, organized, and managed the organization of a brand-new fleet of trucks for the 377th Transportation Company in Grafenwohr, Germany. As the Operations Sergeant and Transportation Chief I was directly responsible for the supervision and management of 153 personnel and a fleet of 48 trucks (Heavy Equipment Transporters) valued at over $25 million dollars while stationed in Grafenwohr, Germany.

Served as the company’s first Transportation Chief was instrumental in developing the company’s transportation policies and procedures.

Coordinated an initial team of four personnel who helped develop plans for new motor pool and company facilities in excess of $35 million. First Leader/Manager/Supervisor to establish and create the Company’s initial Standard Operating Procedures, responsible for all Transportation activities in West Germany hauling M-1 Tanks and all Heavy Equipment.

Coordinated and signed for the hand receipt/ pick-up of 48 Brand New Heavy Equipment Transporters valued in excess of $25 million.

Established a driver's training program, which resulted in 100% of assigned personnel (153) obtaining host nation driver's license.

Personal emphasis on safety enabled his drivers to log over 50,000 miles delivering 1200 pallets of class I, V, and IV supplies accident/incident free into the former East Block Countries and Serbia/Yugoslavia ensuring all laws were obeyed.

January 1996 to January 1998 Class I Warehouse Manager/Squad Leader, Fort Stewart, GA

Squad Leader in the only Transportation Motor Company in the 3rd Infantry Division (Mechanized); directly responsible for the Class I Warehouse while deployed to Kuwait for 1 year responsible for the supervision, management, counseling, health, welfare, training, and accountability of 12 soldiers; responsible for enforcing the maintenance and safe operations of (2) M1070/M1000 Heavy Equipment Transporters (HETs), (3) M923 cargo trucks, (3) M931 tractors and (6) M871 trailers valued at over $8 million dollars; responsible for training soldiers on CTT, vehicle maintenance, and safe driving skills; responsible for preparing soldiers for all command inspections. Supervised receipt, storage, issue, inspection, packing, shipment, and accounting of Class I materials while on deployment to Kuwait also trained attached unit's soldiers. Used GCSS-Army system for maintaining document control.

Established a driver's training program, which resulted in 100% of attached personnel (60) obtaining host nation (Kuwait) drivers license and logistical support routine.

Managed $4,000,000 support equipment readiness list.

Maintained 100% accountability of assigned equipment while deployed to Kuwait valued in excess of $2 million.

Trained and Managed personnel (60) on various equipment needed to achieve logistic support of the task force for example Forklifts, Palletized Loading Systems, Tractor Trailers (18 Wheels), and Cranes.

Planned, Coordinated, and Executed all logistic and material support of 3rd ID units while deployed to Kuwait.

Received numerous awards for management of logistical support during training exercises in Kuwait while deployed in the Middle East. .

December 1994 to December 1995 Assistant Squad Leader, Tongduchon, South Korea

Supervised, managed, counseled, and trained 10 personnel while managing a fleet of 18 trucks valued at over $4 million dollars while stationed in the Republic of South Korea.

Organized and Managed the only Transportation Section in the DMZ on the border between North and South Korea.

Established Drivers training program, which resulted in 100% of assigned personnel obtaining host nation driver's license.

Implemented accountability controls to protect over $3 million in transportation motor pool assets.

May 1991 to December 1994 Army Motor Vehicle Instructor, Mannheim, Germany

Heavy wheeled vehicle driver in a medium truck company forward deployed in Germany; responsible for delivering oversized, hazardous, and all manner of high priority general cargo throughout the European theater of operations; responsible for the operator maintenance of one M915A1 14Ton Tractor valued at over $57,000 dollars.

Trained 29 inexperienced soldiers on European driving skills while operating Tractor Trailers on the European super highway (AutoBahn).

Maintained over 95% readiness rate on assigned M915A1 Tractor.

Passed over 10 Battalion and 37th TRANSCOM vehicle roadside inspections. 62,000 accident/incident free miles in Europe.

April 1989 to May 1991 Truck Driver, Neu-Ulm, Germany

Heavy wheeled vehicle driver in an infantry company forward deployed in Germany; responsible for delivering ammunition, hazardous cargo, and personnel throughout the European theater of operations; responsible for the operator maintenance of one 5 Ton Cargo truck valued at over $50,000 dollars.

Maintained over 95% readiness rate on assigned 5 Ton Truck.

Drove over 35,000 accident/incident free miles in Europe.

August 1987 to May 1988 Supervisor Laundry, CA Mens Colony (Prison), San Luis Obispo, CA

Responsible for keeping the laundry factory and prisoners secure while supervising, and managing

inmates. Also, responsible for ensuring all functions, activities, and maintenance of factory is maintained in accordance with California Department of Corrections standards. In addition, responsible for ensuring all equipment is accounted for at the end of shift or workday.

ADDITIONAL INFORMATION

Proficient in the use of Microsoft Office Suite. Certified in Transportation, Supply, Distribution, and Logistics Management. Class A CDL XT Endorsement.

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