Service Representative Mental Health

Anna Scheurer Williams

**** **** ******, ***********, ** 55364

612-***-**** ************@*******.***

EMPLOYMENT AND VOLUNTEER EXPERIENCE

Orono Public Schools 2013- Present

Special Education Paraprofessional Long Lake, MN

Providing supervision to students in Orono Schumann Elementary and Intermediate Schools.

Working with student with special needs, particularly in self-regulation and crisis intervention.

Supporting student academic needs, as well as social, emotional, and self-care needs in a variety of settings as assigned.

Collaborating with other paraprofessionals for the benefit of all students.

Helping students develop life skills.

WeCAN Western Communities Action Network 2009-2013

Volunteer Employment Counselor & Meals on Wheels Driver Mound, MN

Developed a free community employment service for unemployed and underemployed people. Helped clients create or improve resumes, apply for jobs and prepare for job interviews.

Delivered Meals on Wheels to housebound community members.

Employment Action Center 2000-2005

Employment Counselor St. Louis Park, MN

Provided employment counseling services to approximately 80 Minnesota Family Investment Project participants.

Identified barriers to employment and assisted in locating resources to overcome those barriers including: daycare, housing, mental health, chemical dependency, etc.

Arranged opportunities for participants to observe their job goal choices through informational interviews, tours or job shadows.

Assisted participants in setting up an action plan and goal setting to motivate participants in successfully obtaining employment.

Consistently maintained confidentiality and respect for all participants and their families.

Maintained and managed files accurately and efficiently to comply with Federal, State, County and agency standards.

Manpower International 1997-1999

Branch Supervisor Minneapolis, MN

Provided overall supervision and counsel to all in-house temporary employees and Service Representatives.

Trained and evaluated Service Representatives using guidelines and materials developed by Corporate Headquarters.

Planned and facilitated area wide monthly Service Representative training and development classes.

Reviewed and analyzed specific financial and general management reports to assist in the profitable operation of the branch office.

Produced and managed and explicit direct marketing plan.

Service Supervisor

Provided overall direction and assisted the Service Representative sin the function of recruiting and retaining temporary employees.

Created career development plans for Service Representatives.

Assisted in recruiting, selecting, training and evaluating Service Representatives.

Supervised in-house demonstrations and face-to-face customer contact to retain and build additional revenue.

Service Representative

Delivered high quality of service to customers and temporaries by matching temporary employees’ skills to customer needs.

Managed 130 temporary employees weekly.

Coached and counseled temporary employees to ensure quality performance and job satisfaction.

Intermediate School District 917-****-****

Special Education Paraprofessional Rosemount, MN

Assisted lead teacher in providing instruction and managing student educational programs including IEPs.

Supervised and assisted students during lunch, arrival and departure from school, and other daily events and field trips.

Provided one on one assistance to special needs students.

Americorps 1994-1996

Community Assistant Twin Cities Area

Resource Center of the Americas

Torre de San Migel Community Center

Big Brothers and Big Sisters of Greater Minneapolis

EDUCATION

Normandale Community College Certification 2002

Career Development Facilitator

University of Minnesota Graduation 1997

Bachelor of Science degree in Family Social Science, Emphasis in Gerontology

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