Anand Prakash

E-Mail: Mobile No: UAE Visa status:

adek2a@r.postjobfree.com +971********* Tourist Visa (valid till 31-Dec-20) Professional experience

Almost 3 years of experience in the area of technical support, Testing and business support operations.

Experienced in report development and analysis with help of SQL and excel.

Good understanding of Unix platform using commands and file handling.

Experienced and responsible for the day to day Network, Hardware and desktop troubleshooting.

Good understanding of software development life cycle and documentation.

Passionate technocrat, team player with Positive attitude. Qualification and Skill

I have Completed B.Tech in Computer Science and Engineering stream from "United College of engineering and Research", Allahabad in 2015.

Technical Skill

Operating system Window, Unix/Linux

Database Oracle Database 11g, SQLite.

Programming language Basic java, SQL language, Unix/Linux command’s Business tool Microsoft excel, word, Outlook etc., SQL Developer

,Toad,Putty,Winscp,Jira

Data visualization tool Qlikview developer, Power-point, Pivot graph presentation Certificate, Project and Training

Registered for Qlikview Certification Exam and online course, soon will appear for certificate exam.

Active technical writer on SQL and UNIX solution, definition and examples.

Proficient in designing and writing code with ability to write high-performing complex SQL queries

Attendant Core java training program at IIIT Allahabad organized by HP.

Summer training attended at BSNL Allahabad telecommunication networking

/Routing/switching topics covered in training.

Actively participated in college events and festivals, participated in an annual technical event named Enigma.

Work Experiences

Current Company: P C Solution Pvt ltd (April-2018 to Oct-2019) Work Location: Noida (India)

Designation: Support Engineer.

Client handled: Airtel and IRIS Software.

Job Responsibilities @ Airtel (1 year and 3 Month)

Experienced into the telecom solution testing and report development by using Subex ROC product.

Experienced of the report development and automation through QlikView tool.

Developed the day to day application performance health check reports and managed day to day data processing operations.

Ensure the application services are running fine and business requirement are fulfilled.

Ensure the business request are handled through the incident management JIRA. Job Responsibilities @ IRIS Software (3 Month)

Experienced in new machine Installation and configuration of a company computer hardware operating systems and applications.

Provided technical support to end-users via remote support software, telephone or by visiting the client-end.

Opens, assigns and escalates support tickets based on importance and priority and communicates with customers the status of tickets and problems.

Basic understanding of Active Directory like Password creation/reset.

Managing and Taking backup and restore of user data and user profile. Previous Company: CMS IT Services Pvt LTD (Oct-2016 to Dec-2017) Work Location: Noida (India)

Designation: Associate Trainee Engineer.

Client handled: Zee News & Dish TV.

Job Responsibilities

Installs and maintains hardware and software products and configures PC equipment according to department standards.

Experience in the installation of windows operating system.

Install, upgrade and troubleshoot for printers, computer hardware, software and any other equipment. Diagnosing and troubleshoot system components like Hard Disk, memory, port etc. and call logging for all H/W vendors (HP,DELL,etc).

Experience in providing technical support to end-user and use Remote Access like Any Disk, team viewer. I have good experience using remotely resolved application related issues.

Installing and troubleshooting of network and local printer or scanners.

System required for all software configuration like MS office, outlook, BMS etc.

Troubleshoot various technical issues dealing with printer and Access point.

Provide technical support for both hardware and software issues our users.

Maintenance and monitoring of computer networks and systems.

Troubleshoot the system and network problems.

Personal Details

Date of Birth : 23 November 1990.

Languages known : English and Hindi (verbal and writing) Nationality : Indian

Hobbies : Cooking, Listening Music.

Passport : Available (Valid Tourist Visa till, 31-Dec-2020) Permanent Address : Allahabad, Uttar Pradesh, India Address : Dubai, UAE.

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