Bryan Caballero, CISM, ABCP, AMBCI

M: 289-***-**** H: 905-***-**** adek27@r.postjobfree.com www.linkedin.com/in/bryancaballero/

IT Management Leader Service Delivery

Infrastructure IT Operations Management Leadership

ACCOMPLISHED IT LEADER with 15+ years of IT and Line-of-Business experience overseeing the design and management of infrastructure/operations for Air Canada, National Bank of Canada, Deutsche Bank, CIBC, Loblaws and others. Designs, leads and executes strategies to improve technology performance and capacity. Strengthens risk management through IT engineering / operations, application leaders and their high functioning teams, to enhance IT Delivery and operations. Leverages exceptional people, resource planning and project management skills. Hands-on leader who builds and leads high functioning teams. Strong communication and negotiation skills. CISM, ABCP and AMBCI Certified. Available for full-time or contract.

Core Competencies

Service Delivery and Management (ITIL) Business / Vendor Relationship Management and Strategy

Strategic IT Planning and Budgeting Infrastructure and Resource Management

Business Continuity / Disaster Recovery Pandemic Planning

Risk Management IT Operations Management (Capex / Opex)

Data Centres and Operation Centres (Co-Locations) Facilities Management (Cloud)

Network and Unified Telecommunications Process Re-engineering and Transformation

RFP / RFI / Contract Negotiation Outsourcing / BPO / Offshoring

Policy Creation and Development Team Leadership / Staff Development / Coaching

Program / Project Management Banking and Capital Markets Technology

Emerging Technologies Omni-Channel and Social Media Strategy

ITSM (Incident, Problem, Change and Demand) Compliance

PROFESSIONAL EXPERIENCE

AIR CANADA – Brampton, ON

Manager – IT Operations September 2018 – June 2020

Reported to the Managing Director - Operations Technology and Support, was brought in to provide leadership and evolution of infrastructure service delivery, technical operations, integration and business risk / continuity for Air Canada lines of business (Systems Operations Control, Corporate Security, Commercial Real Estate and Flight Operations), and improve tactical / technical relationships with 3rd party Vendors and Key Suppliers.

Lead solution architect to design the enterprise cloud (Azure) / hybrid based Network Video Recording and Identity Access management platform for all Air Canada Global locations for Corporate Security from their end-of-life decentralized system for RFP and implementation.

Managed all network infrastructure projects for Flight Operations (Simulators and Training) including $8M network and AV evolution project and new location buildouts in Toronto and Vancouver and kept budget within $12K and finished in 9 months.

Led IT Operations to help develop IT global workforce and outsourcing transformation, including organizational redevelopment and structure, business relationship management, and shared services.

Developed IT Facilities program for commercial real estate projects team to decrease RPF timelines, improve high level estimating accuracy from +/-100% to +/-10%.

Set corporate hardware requirements and standards for all vendor solutions, IoT and emerging technologies and framework resource development to transition projects into Day 2 operational readiness.

AIC GLOBAL HOLDINGS / Mandeville – Burlington

Manager Technology (Contract) October 2017 – November 2017

Reported to the Senior Operations VP, brought in on contract basis to develop AIC Global Holding’s Cybersecurity and Disaster Recovery and Business Continuity Framework, Policies and Procedures for all lines of business. Developed 3rd party vendor and solutions for IT Operations, Projects and Desktop Support.

CABALLERO CONSULTING

Director / Lead Technology Consultant August 2013 – Present

Provided a range of enterprise IT service management, infrastructure design and transformation services / consulting to emerging and established organizations between full time roles.

CIBC – Toronto

Senior Manager, Business Relationship Management (Contract) June 2014 – October 2014

Reported to the Director of Global Operations Risk Management, brought in on contract to ensure the compliance/KPIs of CIBC’s global business continuity program across 17 lines of business in the Contact Centre portfolio. Consulted across all business units and functional groups, holding full accountability for risk management and exposure minimization, policy development, projects, analysis, capacity planning, testing, maintenance and compliance. This is included but not limited to KPI / Dashboard metrics development, table top exercise design, testing and audits (internal / external), and multi-team facilitation. recovery strategies, service delivery, and regulatory compliance

LOBLAW COMPANIES LTD. – Toronto

Manager, Major Incident & Problem Management (Contract) August 2013 – December 2013

Reported to the IT Service Management Senior Manager; was mandated to direct service restoration for all major IT and business incidents (SEV1) and escalations across the entire nationwide operation of 2600 retail stores, 40 distribution centres, offshore teams and the corporate head office. Supported the full range of enterprise infrastructure systems within the IT Service Management and ITIL framework.

Redefined incident analysis, metrics and processes to improve response and mitigate future issues – worked directly with senior management and key lines of business for enterprise-wide SAP migration

NATIONAL BANK OF CANADA – Toronto / Montreal

Manager, IT Operations April 2011 – April 2013

Credited with managing and enhancing the organization’s global telecom (voice, wireline, wireless, End User Services), Capital Markets and Global network infrastructure (2000+ branches), Project and Program Management, engineering, service delivery and contact centre operations supporting 22,000 users. Global accountability for CAPEX/OPEX, strategic planning, capacity planning, supplier/vendor relationship management, incident management, expense management, project management, and security. Built and managed a high performing team of 25 (Engineers, Operations, Support Analysts, PM, AM’s).

Developed, documented and implemented the strategic vision and roadmap for the Capital Markets Trader’s Network / Co- locations and Voice infrastructure to support National Bank’s Financial Markets High-Frequency Derivatives Trading, and then Bank Wide, to evolve the legacy infrastructure, into a low latency, high-availability voice/data infrastructure within 2 years (2011-2013).

Established all new telecom and network security policies, standards, KPIs, and tolerance levels for Capital Markets/Wealth management telecommunications and market Data and Server / Blade HA infrastructure (VMware EMC, Citrix PCoIP).

Accountable for all Trader Voice and Compliance recording infrastructure and support, including Capacity Performance, Level 1-3 support, Projects and Evolution (IPC, NICE) globally, and found savings of over $100k in optimizations with IPC and renegotiated a co-terminus contract with IPC within the 1st year of my mandate.

Managed the $5M project to upgrade the network infrastructure for increased WiFi/WLAN and BYOD traffic and improved network stability/reliability – completed the project on-time and $25,000 under budget.

Saved $250,000 by consolidating network/voice MSAs, contracts and managed services.

Redesigned all network/voice standards, processes and SLAs/SLOs for IT service management, vendor technical governance and internal stakeholder/business integration for upgrade to SAP.

Designed a new strategic vision and roadmap for the improved network/voice and contact centre infrastructure.

Led all technical operations to bring the Bank’s help desk contact centre in-house from the previous IBM Service Desk for End User Computing and Network/Voice Services – managed a seamless transition that improved service support and reduced costs 15%.

Improved 3rd-party vendor relationships with Bell, Rogers, Telus, AT&T, Cisco, IBM, NetScout and Genesys, and Co- locations such as Bell NHS, Q9, Equinex, IBM, Cogeco.

ONTARIO PUBLIC SERVICE (Ministry of Government Services) – Toronto

IT Business Continuity Management/Disaster Recovery Planning Systems Officer April 2010 – April 2011

Revitalized the disaster recovery, security and contingency planning program, and business relationships management supporting Provincial ministries, Corporate Security and ITS. Accountable for backup and recovery strategies, plans, testing, risk management, service delivery, and regulatory compliance. Managed 3rd-party vendor relationships, contracts and negotiations.

Reduced costs 10% by identifying and implementing improved vendor management processes.

Managed major successful RFP processes from initial technical requirements through selection, engagement specifications, termination plans and contract negotiation.

DEUTSCHE BANK AG CANADA– Toronto August 2006 – April 2010

Senior Systems Analyst (through CCSI Technologies) - (2009 – 2010)

Associate - Trading Floor IT & BCM Lead (2006 – 2009)

In senior IT roles, managed all infrastructure systems and telecommunications for the Capital Markets Trading floors with concurrent control over Deutsche Bank Canada’s entire Business Continuity program.

Oversaw all trading Technology Operations and Support and Projects for Canadian Traders Desktop / Server / Applications, Voice and hosted Infrastructure, Operations (Back / Front Office), Fixed Income, Prop Trading, Equity Derivatives, Money Market, and Investment Banking.

Developed DB’s first crisis management exercise, setting the standard for future exercises globally.

Passed all regulatory, 3rd-party and external risk audits (with commendations) for DB’s Business Continuity, Pandemic and IT Disaster Recovery programs.

Established an improved wireless handheld policy and introduced a new telecom expense solution that reduced costs 25% over the previous year.

OTHER RELEVANT EXPERIENCE

Workplace Safety and Insurance Board - WSIB – Senior Server & Desktop Analyst

MORGAN STANLEY – Associate, IT Trading Floor Operations

AINSWORTH COMMUNICATION SERVICES – Network Operating Systems Specialist

SHL SYSTEMHOUSE – Technology Analyst, IT Trading Floor Support (CIBC Wood Gundy)

EDUCATION / TRAINING / CERTIFICATIONS

Amazon Web Services – AWS Well Architected

Amazon Web Services – AWS Elemental Live Foundations

Amazon Web Services – AWS Storage Offerings

Microsoft - Azure Fundamentals

CISM (Certified Information Security Management, ISACA)

ABCP Certification (Associate Business Continuity Professional, DRI) - Current

AMBCI Certification (Associate Member, Business Continuity Institute) - Current

Incident Management System (Emergency Management Ontario)

IBM - ITIL Foundations

IBM - Introduction to Project Management for IT

Mohawk College - Information Technology Program

Hosted Infrastructure / 3rd Party Provider Experience for Capital Markets

Feeds including Bloomberg, Reuters (3000 XTra, Kondor, Kobra) Autobahn, CanDeal, ICE, Global One, Factset, Belzberg, Capital IQ, E-Speed, Murex, ORC (HFT), Fidessa, Cantor, SunGard, IRESS, Moodys, BATS, Activ, Barclays, Newedge, Pure, Knight

Exchange venues (NASDAQ, NYSE, CME, CBOT, TSX, CHI-X, ALPHA, OMEGA, TMX - ATRIUM, CANDEAL,) Corvil Trading Analytics

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