Manager Project

William R. Pinson 205-***-**** ********@*****.*** Verbena, AL

Executive Summary

Project Manager with over twenty years of solid leadership and management experience specializing in full life cycle project management, operational support, professional staffing and sales. A proven leader of teams in delivering value that adds to the implementation of projects with seamless integration. A highly experienced professional in developing teams to deliver quality products and excels in customer service. Proven track record of completing projects on time and within budget. Experience with Microsoft productivity tools: Office 365, Project, SharePoint, TEAMS, and OneNote.

Professional Experience

2015 – 2020 Genesys

Senior Project Manager

Project Manager for cloud-based call center implementations.

Planned created & maintained high level project plans.

Review requirements with team to determine Level of Effort and provide to account team for SOW.

Conduct weekly status calls to bring teams together to review and define issues.

Software Development using both Waterfall and Agile Methodologies.

Worked with Marketing, Care, Training, Sales and Product Managers to create release documents preparing products for general and early adopter releases.

2013– 2014 Altivon

Senior Project Manager

Managed installation of call centers utilizing the Interactive Intelligence platform.

Delivered strategic value of solutions to customer’s during the implementation phase.

Handled multiple projects with numerous phases utilizing Microsoft Project.

Accomplished coordination of teams through design, build, team testing, user testing, cutover and support.

Conducted meetings with project resources and customer project team.

Maintained project documents for financial analysis, risk and issues.

2006 – 2013 High Wire Networks, Inc.

Director of Operations

Managed installation of multi-site Avaya VoIP equipment. Won exclusive project due to team’s efficiency and customer service. Sites were 400 users to 2300 users. Increased company’s profits and improved customer satisfaction leading to increased revenue.

Implemented project management processes and procedures; created proficiencies in team allowing project managers to manage cost effectively.

Ensured financials for each project met required deliverables, resource requirements and process improvements for delivered technologies.

Managed project resources, budgets, scope, and timelines planned and communicated status regularly both internally and externally with clients.

Established and maintained relationships with implementation partners and resources to build and affect network for success.

Communicated weekly status on all Projects with all departments and all levels of personnel including the owner and the company CEO.

Managed small, medium, and large projects. Planned and organized resources from across all skillsets to achieve project objectives.

Lead teams installing WAN/LAN infrastructure.

Structured cabling projects for large sites delivering verification reports to stakeholders.

Improved efficiency, productivity, and profitability through process improvement.

Managed cross functional teams with installation, development and training.

1999 – 2006 BellSouth Communications Systems

Assistant Vice President

Profit and Loss responsibility for installation and maintenance of complex voice and data equipment in a $20 million profit center.

Financial analysis and reconciliation background. Accountability required for success of profit center.

Managed VoIP projects with multiple levels of developers and products.

Maintained highest profit margins of the nine state profit centers in this division.

Maintained the top rating in customer satisfactions compared to other profit centers.

Directed project managers and teams in implementation of large call center projects, multisite installs, and complex projects.

Coordinated the resources of the project team with sales organization to provide support during the sales process.

Trained project managers and team on financial process creating a more efficient organization.

Mentored five project managers through their successful PMP Certification process.

Managed approximately 110 employees including Project Managers, Field Managers, Service Consultants, Technicians, and Administrative Clerical personnel.

Areas of Strengths:

Operations Management Project and Program Management

Customer Relations Staff Development and Leadership

Process Improvement Analysis of Financials

Managed Projects of:

Avaya/Nortel Interactive Intelligence

Genesys Edify

NEC

Education Samford University Birmingham, AL

Bachelor of Science-General studies

Major: Administrative and Community Services

Professional Organizations

2010- Present Chilton County Mentoring Program

Board Member - President

Initiated and led grass roots efforts to establish a mentoring program in Chilton County for High School students

2007 - Present Chilton County Dept. of Human Resources

2018 - Present Board of Directors

Oversee performance of Chilton County Dept. of Human Resources.

2007- 2018 Quality Assurance Board

Review cases of Child Abuse, Child Neglect, Foster Care and other child services provided by DHR.

Certified SAFe 4 Agilist

ITIL® Foundation Certificate in IT Service Management

Contact this candidate