Customer Service Office
Resume:
AREAS OF EXPERTISE
Office procedures
Typing & word-processing
Keyboard skills
Filing
Reception duties
Decision making
Writing correspondence
Analytical Skills
Business Administration
Office management
Negotiating skills
Customer Management skills
Interpersonal Relationship
Scheduling Of Meetings and Seminars
PERSONAL DETAILS
Address: ---No 51-53, Oremeji Street, Akinsanya Area, Ojodu-Berger, Ikeja
Mobile No: 081********,070********
Email Address: *************@*****.***
AJAYI SAMUEL OYENIRAN
Customer Service Officer
PERSONAL SUMMARY
A team player, with a commitment to customer service, who possesses a track record of working in various administrative roles; I’ve got the capability to communicate confidently and fluently at all levels. Samuel has a highly organized approach, plenty of initiative and a genuine desire to contribute to the ongoing success of your office. I Have a wealth of knowledge in delivering a high quality personal service to both junior and senior work colleagues. I’m furnished with a large chunk of language communicating skills coupled with an undisputable customer service skills such as positive attitude, all round fluency exceptional communicating skills, bilingual customer support, complaints resolution techniques and lots more which always makes me triumph in any work environment.
EMPLOYMENT HISTORY
SOLID ROCK HOSPITAL
Customer Service Officer Nov 2018 – Till Date
Responsible for all the customer service communication within the organization, as well as providing general support to enable the smooth and effective running of the office. Also presently elevated to the office of the health maintenance organization (Hmo) department of the hospital
DUTIES
Following standardized company procedures relating to all aspects of Office performance.
Answering incoming calls in a professional manner.
Updating databases with confidential and relevant information.
Serving as intermediary between clients and their respective Health Maintenance Organization
Scheduling each Customers with their different intended Medical Practitioners
Negotiating prices of the Hospital with different Health Maintenance Organization as well as Private customers
Taking of authorization codes for any secondary medications and procedures
Coordinating and communicating all activities for the office, including all employee events.
Phone call conversation with customers and clients
PERSONAL DEVELOPMENT
Service orientated
Leadership skills
Professional judgement
Problem solving
Decision making
Self-control
Excellent communicator
Tactful & articulate
Problem solving
PROFESSIONAL SKILLS
IELTS Certificate (British Council)
THESIS: - A Contrastive Analysis of the Morphology of Ebira and Igbo languages (Under the supervision of Professor I.O Sanusi, Unilorin)
Enlish, Yoruba, Hausa(intermediate) Speaker.
CAREER STATEMENT
“I feel that my greatest strengths are firstly my willingness to take responsibility for all the administrative duties within an office. Secondly my skill at working efficiently as part of a team, and forming solid personal bonds with other staff members, and thirdly my desire to work with existing management teams.”
RECRUITMENT ORGANIZATIONGovernment Day Secondary School. Oct 2017- Nov 2018
Government Day Secondary School. Oct 2017-Nov 2018
NYSC Senior Secondary School Teacher (Dange-Shuni Sokoto)
Responsible for day to day teaching of the students, involved in environmental sanitation program, after my elevation to being the Corpers Liaison officer for my Local Government (Dange-shuni), I look after the day to day activities and total well-being of my fellow corp members.
DUTIES
Teaching of Secondary School Pupils
Organizing different talks, quiz, debates and sensitization for the students
Ensuring total well being of fellow corp members
Serves as the intermediary between the corp members and the local government officials
PERSONAL COMPETENCIES
Taking prompt, decisive and corrective action to rectify any short comings.
Able to use office equipment like copiers, fax’s, scanners, printers, computers and office software.
Analyzing problems by collecting data, establish facts, and drawing valid conclusions
Ability to spot issues and opportunities before others.
Strong work ethic; self-starter; results orientated.
Always challenging the status quo, Strong work ethic; self-starter; results orientated.
Active team member with self-drive and motivation.
Acting with the highest ethical standards, and always treating others fairly & with respect.
A creative & innovative thinker.
Having a practical approach to problem solving.
Willing to be accountable, liable, & answerable for actions & decisions.
Excellent Negotiating and persuasive techniques
Bilingual Customer support and time management
ACADEMIC QUALIFICATIONS, DATES AND CERTIFICATES
NYSC Discharge Certificate 2017-2018
National Youth Service Corps(NYSC)
University Of Ilorin. 2013-2017
B.A Linguistics (Second Class Upper Division Honors)
Bibiire International Comprehensive college 2006-2012
Senior Secondary School Leaving Certificate (WAEC)
Mercy of God Nursery &Primary School 1996-2005
First School Leaving Certificate (FSLC)
REFERENCES
Dr Laosebikan Yinka
Medpages, General Practitioner, Ajah, Lagos
******@*****.***
Mr Quadri Oluwaseun Adetunji
Senior Marketing Manager, Ipsos Limited, Adeniyi Jones Lagos
**************@*****.***
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