Manager Customer
Resume:
************@*******.***
Al Mansoura, Doha, Qatar
RABIA
WAZIRGUL
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Talented Customer Service professional offering enough experience in progressive roles of accountability and leadership. Pursuing opportunities in management,Self-motivated with exceptional communication.
PROFESSIONAL SUMMARY
Allama Iqbal Open University, Islam
abad
Islamabad, Islamabad Capital Territo
ry
High School Diploma
Completed GSCE's
Infobhan Systems & Services
Doha, Al Rayyan Municipality
Computer Resouce Management
SKILLS
• Multitasking abilities
• Microsoft Office proficiency
• Problem resolution
• Strong communication skills
• Decision-making
• Guest services
• Hospitality
• Positive attitude
EDUCATION
Axio BPO - HR Manager
Islamabad, Punjab • 06/2018 - 10/2018
DR.Ahsan Ortho And Cosmetic Clinic - Administrative Manager Islamabad, Punjab • 11/2017 - 04/2018
Qatar Airways - Cabin Crew
Doha 04/2007 - 08/2007
Standard Charter Bank,Qatar - Customer Representative WORK HISTORY
• Developed strategy for recruitment and hiring.
• Developed succession plans and promotion paths for all staff.
• Monitored and handled all employees complaints
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
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Boosted customer satisfaction ratings by resolving issues for a speedy resolution.
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• Copied, logged and scanned supporting documentation. Entered details such as payments, account information and call logs into the computer system.
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• Responded to customer requests via telephone and email. Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
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Documented human resources actions by completing forms, reports, logs and records.
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Managed reception activities, including greeting visitors, answering phones and maintaining the front desk in an organized manner.
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• Scanned physical files into digital records.
• Former SN 22539
Properly communicated between the flight leaders and the cabin crew prior to and during flights.
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Explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
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Complied with all airline and federal aviation regulations to ensure complete safety and security procedures were met.
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Maintained a friendly, positive attitude when dealing with distressed passengers.
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Doha 06/2006 - 05/2007
Handled all customer relations issues in a gracious manner and in accordance with company policies.
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Documented all customer inquiries and comments thoroughly and quickly.
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Answered customer telephone calls promptly and in an appropriate manner.
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