NAME: AYAN SAHA

ADDRESS: **, ******** ***** ****,

P.O. Bansdroni,

Kolkata 700070

Email : adejyw@r.postjobfree.com

Mobile: +91-907*******/ 987-***-****

Date of Birth: 1st October, 1981

OBJECTIVE

To excel in whatever project I undertake and grow with the organization. Presently I am looking forward to a better prospect career growth and development. In future I see myself, undertaking new challenges, striving for service excellence and attaining a benchmark.

WORK EXPERIENCE IN REVERSE CHRONOLOGY

AMBUJA NEOTIA HOSPITALITY

DESIGNATION

RESPONSIBILITY

ACHIEVEMENTS

Assistant General Manager-Operations(1st December 2018 – Till Date)

Manager Operation

(1st April 2017 – 30th November 2018)

Senior Executive F & B Service

(30th December 2014- 2016)

Managing complete operation of Capella(Restaurant and Sky Lounge Bar)

Managing the complete operation of the fine dining speciality(The Orient).

Managing the outlet AFRAA Restaurant and Lounge

Pop up the Outlet to the optimum level of standard, quality, profitability ensuring maximum GOP.

Achieved 100% of the budgeted revenue with distinctive growth in every respect.

Achieved 90% of the budgeted revenue figures till date.

THE LALIT GREAT EASTERN HOTEL

DESIGNATION

RESPONSIBILITY

ACHIEVEMENTS

FOOD NAD BEVERAGE EXECUTIVE

(19th April2016- August 2016)

Incharge of Legacy Lounge and Grill.

Maintaining a Guest Satisfaction Index to a great extent and implementing certain innovations to upsell the venue,in terms of generating maximum revenue.

OCEANIA CRUISE LINES

DESIGNATION

RESPONSIBILITY

ACHIEVEMENTS

Butler Service

(15th July2011-September 2014)

Taking utmost care of top 23 Suite Rooms which includes Oceania Suite,Owner Suite, Vista Suites etc.

Maintaining a Guest Satisfaction Index to a great extent and making them a Loyal Guest.

ITC HOTEL, THE SONAR KOLKATA, THE LUXURY COLLECTION

DESIGNATION

RESPONSIBILITY

ACHIEVEMENTS

Guest Service Valet in Food & Beverage Service

PAN ASIAN

(Specialty Oriental Cuisine Restaurant)

[2nd January 2006 onwards]

Promoted to Trainee Captain in June 2007

Promoted to Captain in June 2008

Worked as Coffee Shop Captain till 14th july 2011. (Guest Service Coordinator in Food & Beverage Service)

Attaining quality standards for products and services.

Delivering a surprise and delight package to guests.

Searching for a continuous benchmark in the competition analysis.

Introducing SIX SIGMA in work process, analyzing and emphasizing on continuous improvement and counseling their performance in the work area.

Overall controlling the operation from the opening to the closing of the restaurant.

Increasing profitability margin to a great extent.

Maintaining a Guest Satisfaction Index of 95%.

Showing a great growth of Average Rate Per Cover.

Voted as the BEST ORIENTAL CUISINE in the city by the Telegraph Food Guide.

Times Food Guide 2008 awarded for:-

i)Best Japanese food.

ii)Best Oriental Restaurant.

iii) Best Sea food.

THE TRIDENT HILTON, JAIPUR

DESIGNATION

RESPONSIBILITY

ACHIEVEMENTS

Food & Beverage Assistant

[from 5th June – 5th December, 2005]

Adhering strictly to brand standards & policies.

Maintaining healthy guest relation and promoting sales.

Catering a 24 Hr. in-room-dining.

Incorporating competitive up selling schemes.

Working in harmony with the Team Members and achieving a common goal.

Achieved 89% of the budgeted revenue figures during my tenure.

Developing Room Service and Butler Operation Skills to deliver top quality services in a limited span of time frame.

Learned successfully both the Oberoi’s and the Hilton Culture since the property has collaboration with the International Hilton Chain.

PROFESSIONAL AND ACADEMIC DEVELOPMENT.

EDUCATION:

Graduated (3 Years B.Sc. Degree) in HOTEL & HOSPITALITY ADMINISTRATION, from INSTITUTE OF HOTEL MANAGEMENT, KOLKATA. [2002-2005]

Passed Higher Secondary, from Asutosh College, Kolkata.

TRAINING & INDUSTRIAL EXPOSURE:

Completed Industrial Training Program from THE PEERLESS INN, Kolkata.

Done Casual Training at TAJ BENGAL, Kolkata.

PROFESSIONAL CREDENTIALS:

Showing empathy, identifying and anticipating guest needs.

Quick adaptability to people, culture and environment.

Managing with humility and acting on clear ethics and values.

Delegating work and empowering others.

Awarded best employee for the month of December, 2007.

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