Manager Program

JAMES SAMUEL GORHAM

Peachtree Corners, Georgia **097 404-***-**** **********@*****.*** www.linkedin.com/in/samgorham

PROGRAM MANAGEMENT AND OPERATIONS LEADER

A highly accomplished and forward-thinking operations professional with 20 years of experience in coordinating global teams and leading operational units to deliver cost-saving strategies, innovative products, and business solutions that foster growth and enhance performance. Possesses a demonstrated track record of success in implementing process improvements that increase revenue and efficiency, improve customer experiences, and exceed industry standards of quality. Develops employee training and mentorship programs that drive team performance in support of large company transformations and overall business objectives. Core Competencies include:

Program Management Product Innovation Strategic Development Change Management Budgeting Resource Allocation

Process Improvements Stakeholder Relations Project Management Mergers and Integrations Corporate Communications

Relationship Management Agile Methodology Business Development Team Leadership and Training Cross-Functional Teams

EXPERIENCE

Co-Founder G2 STRATEGIC PARTNERS, Atlanta, Georgia 2019-2020

Advise, lead, and sell executive coaching and leadership development and business transformation programs. Coordinate cross-functional teams to implement training within the headquarters of the fastest-growing food chain in The United States.

Perform strategic leadership development workshop supported by the DiSC Work of Leaders Profile Assessment, resulting in enhanced leader performance.

Senior Consultant ASPIRENT CONSULTING, Atlanta, Georgia 2019-2020

Directed large-scale business transformation programs for global healthcare organizations. Led cross-functional teams using Agile methodology, resulting in expedited, consistent client delivery.

Enabled zero-based budgeting, revenue cost-of-goods sold planning, and revenue and margin forecasting modules within Anaplan.

Director of Program Management, Product Strategy and Development COX COMMUNICATIONS, Atlanta, Georgia 2008-2019

Led full lifecycle operations for over 600 video/digital product development projects to improve user entertainment experience on television, smartphones, web, and other connected devices. Conceptualized and implemented process improvements to cut costs and increase revenue. Coordinated change management efforts for large-scale transformations and ensured organizational readiness throughout key teams.

Identified $60M in continuous annual losses for unreturned equipment. Directed team in design and launch of business modifications to recover $30M. Established cross-functional team to create strategies going forward and minimize future losses.

Conducted training on impact of unreturned equipment. Developed and implemented technical and process improvements, including a monthly fee for unreturned equipment, employee incentives to increase returned equipment rates, and new customer messaging and communications.

Orchestrated fastest speed to market video deployment in over ten years. Received praise from customers and stakeholders for quality implementation.

Directed Masters in 3D project, which enabled live program streaming across mobile iOS, Android, and Web devices.

Partnered with Comcast to deploy the most advanced user interface guide. Completed project in under six months with a $20M program budget.

Centralized video-on-demand from twenty locations to one, an industry-first initiative, which produced significant capital and generated $5M in cost savings YoY.

Spearheaded 11-member Business as Usual (B.A.U.) deployment and execution team that launched 300 programs per year to catalyze transformational change and drive improvements in organizational performance and efficiency across all company areas.

Project Services Manager COX MEDIA GROUP, Atlanta, Georgia 2007-2008

Coordinated delivery of shared services to 20 company newspaper markets. Supervised project scopes, budgets, and resources. Oversaw ERP SAP program deployment and supervised team of 10 staff members. Managed a project portfolio of 25 ongoing initiatives valued at more than $20M and allocated over 100 resources in a matrix environment. Cultivated vendor relationships and negotiated contracts. Monitored project controls through weekly updates of benchmarks, financial and risk/issue reviews, and stakeholder/executive reviews.

Utilized financial best practices to initiate payment to contractors upon completion of scope of work within established quality and deadline requirements.

Developed governance standards for project management, organizational change management, and quality assurance.

Standardized templates and methodologies to create consistent operations.

Created a formal O.C.M. playbook for all SAP modules and a variety of cross-functional teams.

Drove quality assurance by implementing on-shore and off-shore model to conduct QA 20 hours per day.

Automated test scripts for repeatable testing, which reduced overall costs and enhanced efficiency.

Program Manager UNITED PARCEL SERVICE (U.P.S.), Alpharetta, Georgia 2000-2007

Liaised with clients and UPS to drive strategy development and implementation, pre-sales solutions, and supply chain solution deployment. Created first integration between UPS supply chain solution and U.P.S. during the merger of the two brands. Coordinated full-cycle supply chain integration project between UPS, Ford Motor Company, and DHL, including living in four different countries to facilitate operations.

Implemented supply chain solutions, including warehouse management systems (W.M.S.) and transportation management systems (T.M.S.) for major customers across North America, EMEA, and APAC. Facilitated full-cycle project completion from order to fulfillment using new systems.

Spearheaded organizational transformation/rebranding of newly acquired print and mail subsidiary in Bethesda, MD to ensure rapid expansion.

Established and managed the first U.P.S. supply chain solution Program Management Office (PMO). Oversaw project funding allocation and scheduling/timeline, as well as vetted projects by providing a structured approach.

Additional positions include:

Senior Consultant COMPUTER SCIENCES CORPORATION (C.S.C.), Dunwoody, Georgia

Industrial Engineer/Assistant Vice President (AVP) BANK OF AMERICA, Atlanta, Georgia

TEACHING EXPERIENCE

Visiting Professor DEVRY UNIVERSITY, Downers Grove, Illinois 2017-2020

Conducted advanced business courses on human resource management, leadership, and organizational behavior, as well as courses on global supply chain management, managerial decision-making, and managing quality. Leveraged Canvas Learning Management System (L.M.S.) to develop the curriculum and engage students.

EDUCATION

D.S.L. REGENT UNIVERSITY, Virginia Beach, Virginia

M.B.A., Project Management DEVRY UNIVERSITY, Downers Grove, Illinois

B.S., Industrial Management CLEMSON UNIVERSITY, Clemson, South Carolina

PROFESSIONAL DEVELOPMENT

Agile Certification

Associate Certified Coach

Project Management Professional (P.M.P.)

Six Sigma Green Belt

The Effective Facilitator Certification

AFFILIATIONS

International Coaching Federation

International Leadership Association

Project Management Institute

Southeast Association of Facilitators

The Chronicle of Higher Education

World Future Society

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