Technical Support Agent

Anoop Nair

Technical Support

* ***** ** ********* **********

** ***** ******** *********** ******* M1B 2X1 647-***-**** *********@*****.***

Call center executive (Tech Support)

I have over 6 years of experience as call center executive (Technical Support) and have been providing voiced support to clients from USA and Middle East while working for two different Multi-National Companies. Have experience with on call negotiation and trouble shooting. I am graduate in Communicative English and I am currently working as Tech Support for Rogers Communications.

SKILLS

•Good communication and friendly disposition

•Strong analytical, logical and problem-solving skill

•Ability to deal with people diplomatically

•Call handling, Troubleshooting, On call guidance

•Have knowledge in MS office (word, excel, and PowerPoint), Have experience in Insurance software (Tech support), and insurance documentation.

Technical Support for Home Security.

Rogers Communication 855 York mills, Toronto 2018 Sept- Present

Tech support for Home security System, both Voice and Non- voice support

Voice support and documentation of issues for Home security all over Canada

Supporting the 24/7 monitoring system for customer

Home security accessories, Thermostat and application support.

Front Desk Administrator, System maintenance 2017 Sept – 2018 sept

Haven Condominium, 1005 Leslie Street, Lawrence East

•Access Control and front desk service and office work

•Bookings, accountings and call support to clients and property management

•System maintenance (Condo software’s, Cameras, fire panel and Chillers.)

Service Desk Analyst/Technical Support 2013 November – 2016 May

Ernst & Young, Cochin, India

•Voiced and non-voiced support for MENA (Middle east and North Africa region)

•Worked as first point contact for all EY teams and MENA clients.

•Troubleshooting and Technical support.

•Desktop, VoIP, Internet and other software supports.

Call center executive (Tech/Non-Tech support) 2010 August – 2012 September

Sutherland Global services, Cochin, India

•Over two years’ experience in Sutherland as associate supporting USA clients

•Supported various American mortgage companies that outsourced their work to PHH.

•Both voice and non-voice support for Equifax, JP Morgan, Morgan Stanley, UBS, MetLife, and HSBC

•Average 20-30 calls to clients from USA pertaining to home, auto insurance and Technical support for Insurance software (Mortgage office software) etc.

•Both inbound and outbound calls from USA. Both Technical and Non-Technical calls.

ACHIEVEMENTS

•Top performer of the month- June 2011 (Sutherland Global Services)

•Top performer of the month- August 2011 (Sutherland Global Services)

•Perfect attendance for 100 consecutive working days (Sutherland Global Services)

•Client award for best service and integrity (Sutherland Global services)

•NCC (National cadet corps) A certificate – High school

EDUCATION

Global Business management Aug 2017

Centennial College, Ontario, Canada

Airport Ground handling and hospitality November 2012-November 2013

Frankfinn Institute of Airhostess studies, Trivandrum

BA Communicative English 2007 June- 2010 June SD College, Aleppey, Kerala

Contact this candidate