Front Desk Medical

Curriculum Vitae

Fatima Batool

Contact Mobile: +971-**-*******

Email: *************@*****.***

Abu Dhabi

Career Objective:

To be a part of the challenging team which strives for the better growth of the Organization and which explores my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company. I am keen to achieve further professional development.

Career History:

Nation Hospital Abu Dhabi - (Nov 2018 – Oct 2019)

Patient Ambassador & Administrator

Entering daily collection data into the system.

Dealing multi-national patients and providing best practices.

Handling cash flow.

Receiving and making calls to various patients.

Assisting patients according to their requirements.

Maintaining and providing information about the patients to HR.

Organizing, meeting and assisting patients for various meetings.

Meeting with clients to discuss their evolving needs and to assess the quality of our company's relationship with them.

Maintain data relative to partners, accounts and activities and will document customer interactions

Prepare reports when needed

National Hospital Abu Dhabi - (March 2018 - Nov 2018)

Receptionist

Greet and attend to patients in person and over the phone.

Professionally assist doctors, staff, visitors and patients.

Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.

Answer all phone calls in a professional and courteous manner. Perform all duties within HIPAA regulations.

Maintain confidentiality of all doctor, staff and patient information.

Schedule appointments between doctors and patients.

Liaise between medical departments with discretion and professionalism.

Adhere to policy and procedures during all activates.

Assist with admissions/treatment as per agreed protocols.

Ensure that stock levels are adequate and orders are made timeously.

Communicate medical results to patients under clinical supervision.

Complete accurate documentation of patient visits.

MediClinic Hospital (Al Noor), Abu Dhabi (Sep 2013 – Aug 2016)

Front Desk Officer / Receptionist

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

Helps patients in distress by responding to emergencies.

Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

Maintains operations by following policies and procedures, reporting needed changes.

Contributes to team effort by accomplishing related results as needed

Other Experience:

Apart from above mentioned job profiles, I have 14 years’ work experience in the field of Teaching, Administration, Document controlling and other office activities in Pakistan & UAE.

Personal Appraisal & Skills:

oGoal oriented approach to problem solving.

oTrack record of superior performance metrics

oExcellent Communicational skills and Strong decision-making abilities

oAble to travel around for job purpose

oAbility to work independently as well as in a team with a high motivation to complete any assigned task and also capable to perform to the extent under pressure and come out with flying colors.

oExperience in communications and presentations, both oral and written to senior management.

oAbility to work independently as well as to plan and manage execution of others, including management of multiple teams simultaneously.

oExcellent skills of dealing with customers

oTakes Initiative and have the ability to write reports and proposals

oThe capacity to work well in a team

oThe ability to manage your time and plan your day effectively

Languages Known:

oUrdu (Fluent)

oEnglish (Fluent)

oPunjabi (Mother tongue)

oArabic (Having a good Command in communication)

Educational Background:

Diploma in (IBS) International Business skills.

Al Khwarizmi Collage, Abu Dhabi, U.A.E (May 2016 – Dec 2016)

Modules Studied:-

oCustomer Service.

oBusiness Communications.

oSelf-Awareness and Personal Development.

oBusiness Basics and Finance.

oBusiness Basics and Finance.

oPeople Skills.

oTime Management.

oInformation Technology for Business.

BA - Bachelor of Arts:

Allama Iqbal Open University Islamabad Pakistan (Oct 2000 - Oct 2002)

Schooling and College (1986-1998):

Sheikh Khalifa Pakistani School and College, Abu Dhabi,

Computer Skills:

Proficient in MS Office (MS Excel, MS Word, MS Power point)

Personal Details:

Husband Name : Muhammad Fayyaz

Place of Birth : Gujrat (Pakistan)

Marital Status : Married

Nationality : Pakistani

Driving License : UAE

Visa Status : Husband Visa

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