Customer Service Civil

Mark Anthony B. Cortes

Abu Dhabi. United Arab Emirates

+971*********

************@*****.***

Objective

To work in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience.

Skills

Basic Math

Verbal Communication

Customer Service

Resolve Conflict

Teamwork

High energy

Stamina

Physical Strength

Professionalism

Strengths

• Ability to work effectively under time pressure and for long extended hours

• Ability to multi-task

• Diligence and dedication to work

• A good memory and an eye for details

• Ability to understand different kinds of people

• A keen observer

• Great sensitivity to needs of others

• A friendly, cheerful and polite attitude

• A strong passion to ensure customer satisfaction

Experience

Lola Buding's Catering

Waiter 2013-2019

Responsibilities

• Provide excellent service to customer in a friendly and courteous manner

• Set up/took down event and guest areas with customized products and beverages

• Provide excellent customer service to multiple tables simultaneously

• Served all orders according to seating specification

• Assist with clean up for each event

McDonalds

Service Crew 2008-2012

Responsibilities

• Good customer service while taking orders and handling money

• Connecting well with the customers, giving them the best cure of what they need

• Able to cope with different kinds of people and solving problems

• Adaptable to pressure, responsible, organized and hard working

• Friendly, courteous and enthusiastic

• Practiced cleanliness

• Able to collaborate and work well in a team

Education

Cavite State University

2009-2013

Bachelor of Science in Hotel and Restaurant Management

Cavite National High School

2003-2007

High School Diploma

Personal Information

Date of Birth: September 18, 1991

Civil Status: Single

Height: 5'10''

Weight: 145lbs

Nationality: Filipino

Religion: Roman Catholic

I certify the above is true to the best of my knowledge and ability.

Mark Anthony B. Cortes

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