Fatima Ezzahra Mehlabi

Abu dhabi, united arab emirates

Email : adejw4@r.postjobfree.com

Mobile : 054*******

CAREER OBJECTIVE :

Looking for a suitable job in any orgnazation offreing job satisfaction and a challenging work envirenment with best opportunity for career develepent based purely upon my achievement Personal skills :

Win overcustomers

Make custemers feel valued welcomed and accepted

Treat each customer as if He or she was the most important person

Undrestand the mindest of the customer

Be patient with demanding Customer

Relay information in concise and clear manner

Remain calm,courteous and respectfull at all times (even the customers are angry and argumentative )

Quicly undrestand and interpret customer need and wants (even if this means having to read between the lines)

Quickly research and investigate issues that concern the customer

Take owenrship of your customers need and always see problmes through untill they are fully resolved

Learn about a companys product or srvice quickly

understanding the customer point of view

able to deal with frequent changes in the work environement

willing to work additional hours if required

an ability to organise and present information for a varied audience

encourging customer to buy products and service .

orgnising the shipping of goods to the customer

listening out for and identifying opportunities to cross additional product and service

loggin information into computer system

Educational background :

2014 /2015 : Stewardess degree from ETF Dual

2013/2014 : Lifeguard certification red crescent of El Jadida

2011/2012 : Certificat in IT and office to OFPPT

2010/2011 : 1 st year at Faculty polydisciplinary Economic Science and mangement

2009/2010 : Bachelor’s degree in life science and earth

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WORKING EXPERIENCE :

2018-2020 : working with Alshaya company in Debenhams cosmetics and perfumes

2017-2018 : working at Bourjois makeup women products and Perfumes Duties and Responibilities :

The ability to sell

Industry knowldege

Welcomed each guest while offering a superior customer experience

Exceeded all sales goals

Providing professional service

Patient with customers

Selles customers as many appropriate products as possible

Provided excellet customer service and met with clients’requirements

Maintained good sales performance and met the target

2015 /2017 :Working at Marwa for women’s ready to wear

2014/2015 : Working basic info at the Airport Med 5 Duties and responsiblities :

Giving out up-to-date information on flight and sevices

Directing passengers around the airport for example to the right departure gate

Answering telephone enquiries

Making announcement on the public address system

Handling complaints

2013/2014 : Working at Bontaz for automotive

2012/2013 : Working at the health center of EL JADIDA as a volunteer

Course training at the regional hospital Mohammed 5

Course training at sky view

Course training at Morini

Course training at the school ENIM

Course training at the RADEEJ for distribution water and electricity LANGUAGE SKILLS :

Arabic: Fluent

French : Reading Wiriting Speaking

English : Reading Writing Speaking

Spanish :Basic notion

COMPUTER KNOWlLEDGE :

Office (Word, Excel, Access and Power point )

PERSONALITY :

Open minded and happy person who can make the best out of myself. I challenge myself every day to make a positive experience out of a negative situation .Im ponctual ; very flexible ; friendly ;helpful motivated and able to work in team.

INTERSTS :

Aviation ; travelling ;music ;other culture ; meeting new people ;photography PERSONAL INFORMATION :

Birth Date : 29 Marsh 1991

Gender : female

Nationality :Moroccan

Risdence location : Abu dhabi,united Arabe Emirates Marial Status : Single

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