Store Manager Customer Service

Akhilesh Purohit

H no *****, Sunny Enclave, Sector 125, Mohali

Mob No- 859*******(O), 998-***-****(P)

Email id- ******.*****@*****.***

Objective

Apart from contributing to the processes and strategies, which enhance any projects I am working on, I feel that my greatest strengths are firstly my ability to deliver performance to agreed timescales. Secondly my skill at gaining a clear understanding of a client’s exact needs, and thirdly being able to coordinate and lead all team resources whilst at the same time building strong working relationship with other Employees.

Experience

Finance & Operations Supervisor with Marks and Spencer (Jan 2014 - Sep 2017)

Team Leader with Bharti Wal-Mart India (May 2012 – April 2013)

Customer service executive with Competent India Private limited (Associate of Vodafone India Ltd) (Aug 2008 – May 2012)

Marks and Spencer Reliance India Private Limited

Finance And Operation Supervisor (January 2014 to September 2017)

Mohali (Punjab)

The Accountabilities:

To lead and develop store teams for consistently delivering agreed targets and store standards.

To be accountable for all aspects of the store operation delivering brand compliant stores that is visually attractive and easy to shop.

Responsible for achieving profitable sales results by effectively managing the store, creating an effective team of staff, and ensuring a high level of customer service.

Ensure a smooth and accurate process for stock management in the store.

Manage your controllable cost lines in store, to come in on or under target.

Bharti Walmart India Private Limited

Team Leader Store Operations (May 2012 to January 2013)

Kurukshetra (Haryana)

The Accountabilities:

Taking care of Store Sales, weekly forecast, monthly business review, Quarterly Business review and yearly targets

Taking care of store PNL, Stock audits conducted every month, store inventory on daily basis.

Stock Audits

Managing Security and Housekeeping Staff

Hire, train, supervise and motivate team.

Responsible for merchandising, display, inventory management.

Coordinating with warehouse, transfer in-out, liaises with the merchandiser for the key products to ensure reaching of allocated products well in time and the same is displayed properly

Competent PAS Private Limited

Customer Service Representative (August 2008 to May 2012)

Amritsar (Punjab)

The Accountabilities:

Attending to queries and complaints of customers related to connection

Handling cash payments..

Verification of documentation in case of new connection or Sim lost case.

Driving sales through walk in customers.

Qualification

B.com With computer application from DAV College Ambala City. (KUK University)

10+2 from GRSD Sr. Sec School Ambala City. (HBSE)

10th from GRSD Sr. Sec School Ambala City. (HBSE)

Personal information

1Father – Sh. Mahavir Prasard

2Mother – Smt Sarita Devi

3Marital status – Unmarried

4D.O.B – 14-06-1990

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