Executive Customer Service

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Shivam Dutta

Permanent Address: **** FF, Sector-47C, Chandigarh. Contact: +91-998*******.

Email: *************@*****.***.

Objective: Obtain a position that will enable use of earlier knowledge, interpersonal skills and team player abilities for achieving the company’s goals in the best possible way.

To work in a competitive and challenging environment. Where I can learn new things helping me meet those targets and bring out my leadership skills. Summary: Creative and Result oriented with great background in achieving the given targets.

Summary of Experience

Sr. Operation Executive: TBO Holidays, Gurugram, from 15-December-2019 – 20-June-2020. Sr.Business Development Executive: Guesthouser Pvt Ltd, Gurugram, from October 2018- December 2019.

Sr.Customer Service Executive: Xcel Serv Solutions Pvt Ltd, Gurugram, from May 2018- October 2018. (6 months)

Customer Service Executive (Air Vistara): 2 year and 1 month at Arvato Bertelsmann Gurugram, from March2016-April2018.

Educational Counselor: 1year and 6 months experience at Allsoft Solutions Pvt Ltd. Mohali, from August2014-January2016.

Sr. Operation Executive:

Key Responsibilities:

• Handling the global operations, coordinating with the travel agents and the hotels to ensure hassle free stay for the guests.

• Coordinating with the regional teams, suppliers, hotels seeking their help in solving the issues related to the payment, services offered by the hotel, relocation, cancellation and refund.(Email and Phone)

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• Managing and prioritizing the cases assigned on daily basis, handling the VIP accounts and ensuring the flawless and luxurious hotel and transfer arrangements.

• Maintaining a strong relationship with the travel agents, hotels and suppliers.

• Email Management, negotiations, fast approach in resolving the on the spot issues.

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Sr.Business Development Executive

Key Responsibilities:

● Generating fresh leads, Cold calling, pitching them for the company's business proposal, giving presentations.

● Fixing meetings with new clients.

● Visit the client’s property, evaluating and giving the revenue projections.

● Taking new clients on board.

● Part of the expansion team for Goa and NCR for acquisitions and onboarding of new properties.

Customer Service Executive

Key Responsibilities:

o Handling inbound calls ranging from giving basic information about airline’s terms and conditions, destinations, etc.

o Making new reservations, checking availability on Amadeus(GDS) rescheduling the passenger’s journey, cancelling and refunding.

o After june2017 onwards shifted for back office roles that included processing refunds on escalated cases, maintaining refund tracker and answering the customer’s queries on web mail, Twitter.

o Worked in a 24*7 environment 6 days/week in rotational shifts. Achievement(S): Received letter of appreciation from Mr. Sanjiv Kapoor (Chief Strategy Officer

-Vistara).

o Able to achieve my monthly targets.

Educational Counselor

Allsoft Solutions and Services Pvt. Ltd

● Handling meetings and dealing with engineering colleges across North India.

● Counseling engineering and postgraduate students for technical courses offered by the organization.

● Maintaining records of students enrolled, provided the required assistance to students for job and training.

Technical Skills

MS OFFICE, Email Writing. GDS (Amadeus), Jira, Outlook. 3

Strengths

o Dynamic personality, ready to work anywhere in India. o Willing to travel.

o Self Motivated, a team player, technology driven, futuristic. o Being the team player always there to help fellow colleagues. o Loyal and keen to learn by own, the things required to be known to me. o Available to work round the clock.

Professional Qualification

● Bachelor's in Business Administration distance from Vinayaka Mission, Tamil Nadu. In the year 2011.

● Senior Secondary from CBSE Board in Arts with 71% in the year 2007.

● Secondary from CBSE Board with 59% in the year 2005. Personal Details:

D.O.B: 28-sep-1989 Nationality: Indian

Marital Status: Unmarried Gender: Male

Declaration:

I hereby declare that the above cited information is true and correct to the best of my knowledge.

Date: 7-Mar-2020

Place:Gurugram SHIVAM DUTTA

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