Customer Sales
Resume:
ANGELEE VERON P. BENITEZ
March 20, 1993
*******.********@*****.***
Sreet 15, Al Barsha 1, Dubai, U.A.E.
Filipino- Philippines
Single, Catholic, 5’2” height, 110 lbs
EDUCATION
Tertiary
2010 –2014 Centro Escolar University-Makati
School of Nutrition and Hospitality
Management
Bachelor of Science in Hotel and
Restaurant Management
Secondary:
2006 – 2010 Mater Ecclesiae School
San Pedro, Laguna
Primary:
2000-2005 Sampaguita Elementary School
San Pedro, Laguna
OBJECTIVES
To be fully engaged in a
growth-oriented and dynamic
hospitality and tourism
establishment, where my
theoretical knowledge and
practical skills can
significantly contribute to the
betterment of the organization
and industry, and an avenue
for future career endeavor.
COMPETENCIES
Communication Skills
Feed backing, Reports, Customer
Relations
Hands-on Skills
Customer engagement, Server and
Host Sequence of Service, Cash
Handling Procedures
Leadership Skills
Planning, coordination and
implementation
Organization and Management
Planning, conceptualization, events
management and evaluation
Computer Literacy and
Equipment Operation
MS Office operations,
Emails, Oracle MICROS
POS System,Oracle
Hospitality Suite 8,
Deliveroo POS System
Character References:
WORK EXPERIENCES
• The Birch Café and Bakery
The Green Souk, Dubai - United Arab Emirates
F and B Associate (Cashier, Retailer, Food- Prep, Food Server) May 2019- May 2020
• Al Hallab Restaurant & Sweets
Mall of Emirates, Dubai - United Arab Emirates
F and B Associate (Hostess, Waitress)
April 2017- April 2019
• Latino Garden Restaurant and Cafe
Dubai, Marina
Cashier (Part-time)
April 2019
• Salad Stop Philippines
Bonifacio High Street, Taguig City
F and B Associate (Senior Cashier/ Full-time Salad Artist) December 2014- January 2017
• Acacia Hotel Manila
Alabang, Muntinlupa City, Philippines
F and B Associate (Receptionist/ Hostess/ Food Server) September 2013 – May 2014
Birch Café and Bakery
Job Description:
• Maintain receipts, records, and withdrawals of stocks and supplies.
• Perform other stock-related duties, including returning, packing, and labeling supplies.
• Inspect deliveries for damage or discrepancies; report those to management and record keeping
• Rotate stock and coordinate the disposal of surpluses.
• Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.
• Coordinate movement of equipment, and necessary minor repairs.
• Welcoming customers, take orders, answering their questions, giving product knowledge, helping them locate items, providing advice or recommendations and punch them into the POS (MICROS POS System) correctly.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
• Answering and receiving through phone calls orders.
• Managing and Handling Deliveroo POS ordering system.
• Processing refunds and exchanges, resolving complaints.
• Bagging or wrapping purchases to ensure customer satisfaction.
• Following all store procedures regarding coupons, gift cards, or the purchase of specific items.
• Following the prep list by recipe book.
• Labeling and stocking all ingredients on shelves so they can be organized and easily accessible.
• Assemble dishes according to our recipe book.
• Serve bread, pastries, ice cream and other menu items to our customers.
• Prepare sandwiches, plates, ice cream sundaes, etc according to our recipe book
• Make smoothies
• Follow through with complaints and make sure they are all resolved.
• Ensure all communication is as per standards - cheerful, helpful, courteous.
• Communicate effectively with all members of the team.
• Follow Dubai Municipality standards of cleanliness, safety and hygiene.
• Uphold the highest standards of ethics when carrying out duties and responsibilities.
• Always act in the best of interest of the management.
Contact this candidate