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Sales Executive Customer Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
July 13, 2020

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Resume:

CURRICUM VITAE OF MOSA MANGANYE

PERSONAL INFORMATION

Surname : Manganye

First Name : Mosa

Date Of Birth : 05 February 1987

Place Of Birth : Mathibestad (Hamanskraal)

Nationality : South Africa

Gender : Female

Marital Status : Single

Home Address : 61 18th Avenue

Alexandra

Johannesburg

2090

Home Language : Tsonga

Health Status : Good, with no disabilities

Contact Number : 076*******

Criminal Record : None

E-mail Address : **************@*****.***

Hobbies : Socializing, making friends, relaxing

Watching Movies

CAREER OBJECTIVES

●To increase my experience within a company environment that demands high standards and encourages self-development.

●To further my career in Customer Service while learning new and creative ways of improving my skills

●To establish myself as a leader in Customer Service and train younger people coming into the field.

SKILLS AND ABILITIES

Language Skills

Language

Speak

Read

Write

English

Good

Good

Good

Afrikaans

Fair

Fair

Fair

Sesotho

Good

Good

Good

Zulu

Good

Good

Good

Computer Skills

Ms Word

Ms Excel

Outlook

Typing Skills 90%

Accuracy 90%

Galileo/ Smart point/Focal point

Lodgi wiz

Phone In Plus System

Quick Trev

Tour Plan

Retail Applet

Employment Experience

Organisation : Harvey World Executive Travel

Position : Intermediate Travel Consultant

Duration : 08 April 2019 – June 2020

Duties:

-To make quotations for corporate clients.

-To do 3 quotes on flights, accommodations and car rental.

-Fare quoting on our corporate deals

-Get the cheapest rates for the clients

-Make bookings as per the client request.

-Assist with Visa applications

-Assist with TIC insurance

-Book multiple people on one PNR

-Do a online check in for My clients’

-Book domestic, Regional and international booking (Flights accommodation and Cars)

-Make a record of my booking on a Domestic or international Card.

-Do Q-Jump or Priority Boarding for Some of my clients

-Help the Harvey ITC’s (Independent Travel Consultant) with ticket issuing, Revalidations and Ticket voiding.

-If one traveler is not making changes, we Split a PNR (booking) with multiple travelers so that we can make a re-issue for the correct travelers.

-Doing Cancellations and Refunds.

-To do international and domestic Reissue

Organisation : BCD Travel

Position : Junior Travel Consultant

Duration : 01 Sep 2014 – 31 Mar 2019

Duties:

-To make necessary domestic and international quotes according to client’s request.

-Give three option on quotes (for hotel and flight) so that clients will have options to choose from.

-Prepare a combined travel package (Hotel, Flights, shuttle and car) for the Unisa client under corporate deals.

-Make quotations and bookings for VIP members of Unisa

-Book domestic, Regional and international Travel

-Issue Flight ticket, Hotel, Car and Shuttle Vouchers

-Pre-Seat the client on a flight according to request and if the airline permits it.

-Load the client profile on logiwiz System and make certain that their names are as per their ID/Passport.

-Issue Insurance for international traveling client

-Advise on Cancellation policies and baggage allowance depending on the airline rules

-Change client flight ticket by re-issuing the ticket to new ticket. Reading the rules to make sure there are no ADM’s after I re-issue

-Re-Issue at No ADC

-Double check my bookings before sending to the client to make sure that they are all in order.

Organisation : Computicket Travel Department

Position : Travel Agent

Duration : 27 Jun – 07 Aug 2013

Duties:

-Book Flights

-Book Buses

-Book Fixt accommodation packages

-Book flexible accommodation packages

-Make package booking for events

-Make accommodation bookings

-Book Car rentals

-Invoice the client for their trip

-Work on the Retail Applet system

-Advise clients on cancellation for Bus and Flight bookings

-Explain the terms and conditions for un-Occupied minor on a bus and flight

-Help client choose more comfortable accommodation package

-Filling in and filing the reinstatement

Organization : Immaculate Performance Consultant

Position : Junior Marketing Consultant

Duration : 3 April 2013-14 Jun 2013

Duties:

●Every Morning At the office

-Do a sit down session with different office owners and trainers

-Do my teach backs to top trainer

-Do financial service training, and receive my FS code

-We did the pitching circle for the field preparation

●At the field

-I marketed in-store promotion

-I got clients to sign up for EDCON new account

-Did my presentation on APP

-I set my pace

-I worked my law of average

-I safeguarded my attitude

-I always put 100%effort

-I was working and checking my application forms on vision system

-Having a good and creative work ethic

-Impulse my clients

-Overturned the negatives

-Qualify my clients for the account

-Having an intense and urgent work ethic

-Always being prepared

-Having a great attitude

-Having fun with the work that I do

Organisation : Provision Research

Position : Sales Executive

Duration : August 12- 15 February 2013

Duties:

●Search for events, Traing and Conference

●Collect Leads

●Send an voice for payments

●Know the right people to call for the functions

●Research

●Call and invite people

●Marketing Events and conferences

●Telephonic sales

●Local and Regional sales

●Meet KPI's

Organization : Tourvest Destination Management

Position : Contract and Rates Administrator

Duration : 01Jun 2009 – 30 Apr 12

Duties:

●Deduct commission from the rack rate given by the supplies to determine the STO we need to charge.

●Multiply child rate from the adult rate to get half price for child stay

●Add the third person rate to the double room rate to determine a triple room rate, to include a third person sharing.

●If we have a contract that only has a double room rate and the room takes three or more people, we multiply the double room rate by 3 to get the amount of the third person sharing.

●To load rates and property policies in the data base

●Handle rates queries in the data base system.

●To handle supplies queries in the creditors system

●To handle agent queries in the debtors system

●Loading of car rental rates in the data base

●Loading of new agents’ information (agent name, constancy details and address) in the debtors system.

●Loading the new suppliers’ information (hotels and car rental) in the creditors system

●Loading of domestic and international suppliers

●Handle consultants’ queries, regarding the data loaded in the system

●We did the exceptional reports every week

●Load allocations

●Load policies in the TDM Extranet

●Handle freesell and agent allocations contract

Organization : Energy Guide (Randburg)

Position : Learnership in General Travel (NQF Level 5)

Duration : 2008-2009

Organisation : Digoch Prperties

Position : Estate Agent

Duration : 01 May 2012- August 2012

Duties:

●Training as an estate agent

●Let a buyer know how much they must earn to be able to get a house

●Qualify a buyer for loan

●Accept a mandate

●Do the farming process( door to door sales)

●List a house

●Do a comparative marketing analysis

EDUCATION & TRAINING

Tertiary Education

Institution : Rosebank College

Year : 2005-2006

Qualification : Diploma Travel & Tourism

Subject Passed

Higher Education

Institution : Tswaing High School

Year : 2002-2004

Certificate : Metric Senior Certificate

Subject Passed : English - First Language - HG D

Setswana - Second Language - HG D

Afrikaans - Second Language - HG F

Biology - SG E

Geography - SG C

References- available on request



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