CURRICUM VITAE OF MOSA MANGANYE
PERSONAL INFORMATION
Surname : Manganye
First Name : Mosa
Date Of Birth : 05 February 1987
Place Of Birth : Mathibestad (Hamanskraal)
Nationality : South Africa
Gender : Female
Marital Status : Single
Home Address : 61 18th Avenue
Alexandra
Johannesburg
2090
Home Language : Tsonga
Health Status : Good, with no disabilities
Contact Number : 076*******
Criminal Record : None
E-mail Address : **************@*****.***
Hobbies : Socializing, making friends, relaxing
Watching Movies
CAREER OBJECTIVES
●To increase my experience within a company environment that demands high standards and encourages self-development.
●To further my career in Customer Service while learning new and creative ways of improving my skills
●To establish myself as a leader in Customer Service and train younger people coming into the field.
SKILLS AND ABILITIES
Language Skills
Language
Speak
Read
Write
English
Good
Good
Good
Afrikaans
Fair
Fair
Fair
Sesotho
Good
Good
Good
Zulu
Good
Good
Good
Computer Skills
Ms Word
Ms Excel
Outlook
Typing Skills 90%
Accuracy 90%
Galileo/ Smart point/Focal point
Lodgi wiz
Phone In Plus System
Quick Trev
Tour Plan
Retail Applet
Employment Experience
Organisation : Harvey World Executive Travel
Position : Intermediate Travel Consultant
Duration : 08 April 2019 – June 2020
Duties:
-To make quotations for corporate clients.
-To do 3 quotes on flights, accommodations and car rental.
-Fare quoting on our corporate deals
-Get the cheapest rates for the clients
-Make bookings as per the client request.
-Assist with Visa applications
-Assist with TIC insurance
-Book multiple people on one PNR
-Do a online check in for My clients’
-Book domestic, Regional and international booking (Flights accommodation and Cars)
-Make a record of my booking on a Domestic or international Card.
-Do Q-Jump or Priority Boarding for Some of my clients
-Help the Harvey ITC’s (Independent Travel Consultant) with ticket issuing, Revalidations and Ticket voiding.
-If one traveler is not making changes, we Split a PNR (booking) with multiple travelers so that we can make a re-issue for the correct travelers.
-Doing Cancellations and Refunds.
-To do international and domestic Reissue
Organisation : BCD Travel
Position : Junior Travel Consultant
Duration : 01 Sep 2014 – 31 Mar 2019
Duties:
-To make necessary domestic and international quotes according to client’s request.
-Give three option on quotes (for hotel and flight) so that clients will have options to choose from.
-Prepare a combined travel package (Hotel, Flights, shuttle and car) for the Unisa client under corporate deals.
-Make quotations and bookings for VIP members of Unisa
-Book domestic, Regional and international Travel
-Issue Flight ticket, Hotel, Car and Shuttle Vouchers
-Pre-Seat the client on a flight according to request and if the airline permits it.
-Load the client profile on logiwiz System and make certain that their names are as per their ID/Passport.
-Issue Insurance for international traveling client
-Advise on Cancellation policies and baggage allowance depending on the airline rules
-Change client flight ticket by re-issuing the ticket to new ticket. Reading the rules to make sure there are no ADM’s after I re-issue
-Re-Issue at No ADC
-Double check my bookings before sending to the client to make sure that they are all in order.
Organisation : Computicket Travel Department
Position : Travel Agent
Duration : 27 Jun – 07 Aug 2013
Duties:
-Book Flights
-Book Buses
-Book Fixt accommodation packages
-Book flexible accommodation packages
-Make package booking for events
-Make accommodation bookings
-Book Car rentals
-Invoice the client for their trip
-Work on the Retail Applet system
-Advise clients on cancellation for Bus and Flight bookings
-Explain the terms and conditions for un-Occupied minor on a bus and flight
-Help client choose more comfortable accommodation package
-Filling in and filing the reinstatement
Organization : Immaculate Performance Consultant
Position : Junior Marketing Consultant
Duration : 3 April 2013-14 Jun 2013
Duties:
●Every Morning At the office
-Do a sit down session with different office owners and trainers
-Do my teach backs to top trainer
-Do financial service training, and receive my FS code
-We did the pitching circle for the field preparation
●At the field
-I marketed in-store promotion
-I got clients to sign up for EDCON new account
-Did my presentation on APP
-I set my pace
-I worked my law of average
-I safeguarded my attitude
-I always put 100%effort
-I was working and checking my application forms on vision system
-Having a good and creative work ethic
-Impulse my clients
-Overturned the negatives
-Qualify my clients for the account
-Having an intense and urgent work ethic
-Always being prepared
-Having a great attitude
-Having fun with the work that I do
Organisation : Provision Research
Position : Sales Executive
Duration : August 12- 15 February 2013
Duties:
●Search for events, Traing and Conference
●Collect Leads
●Send an voice for payments
●Know the right people to call for the functions
●Research
●Call and invite people
●Marketing Events and conferences
●Telephonic sales
●Local and Regional sales
●Meet KPI's
Organization : Tourvest Destination Management
Position : Contract and Rates Administrator
Duration : 01Jun 2009 – 30 Apr 12
Duties:
●Deduct commission from the rack rate given by the supplies to determine the STO we need to charge.
●Multiply child rate from the adult rate to get half price for child stay
●Add the third person rate to the double room rate to determine a triple room rate, to include a third person sharing.
●If we have a contract that only has a double room rate and the room takes three or more people, we multiply the double room rate by 3 to get the amount of the third person sharing.
●To load rates and property policies in the data base
●Handle rates queries in the data base system.
●To handle supplies queries in the creditors system
●To handle agent queries in the debtors system
●Loading of car rental rates in the data base
●Loading of new agents’ information (agent name, constancy details and address) in the debtors system.
●Loading the new suppliers’ information (hotels and car rental) in the creditors system
●Loading of domestic and international suppliers
●Handle consultants’ queries, regarding the data loaded in the system
●We did the exceptional reports every week
●Load allocations
●Load policies in the TDM Extranet
●Handle freesell and agent allocations contract
Organization : Energy Guide (Randburg)
Position : Learnership in General Travel (NQF Level 5)
Duration : 2008-2009
Organisation : Digoch Prperties
Position : Estate Agent
Duration : 01 May 2012- August 2012
Duties:
●Training as an estate agent
●Let a buyer know how much they must earn to be able to get a house
●Qualify a buyer for loan
●Accept a mandate
●Do the farming process( door to door sales)
●List a house
●Do a comparative marketing analysis
EDUCATION & TRAINING
Tertiary Education
Institution : Rosebank College
Year : 2005-2006
Qualification : Diploma Travel & Tourism
Subject Passed
Higher Education
Institution : Tswaing High School
Year : 2002-2004
Certificate : Metric Senior Certificate
Subject Passed : English - First Language - HG D
Setswana - Second Language - HG D
Afrikaans - Second Language - HG F
Biology - SG E
Geography - SG C
References- available on request