IT System Support Engineer

Enthusiastic engineer who is experienced in installing, operating

systems and software, maintenance and troubleshooting desktops and laptops. A large part of my success while working with people stems from my ability to cultivate an intuitive understanding of their needs, and spearhead the project from there.

Alraai Collections Company in Kuwait 2017-2019

IT System Support Engineer

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners

• Monitoring and maintaining computer systems, networks and forms order office supplies.

• Responding in a timely manner to service issues and requests.

• Providing technical support across the company.

• Setting up accounts for new users.

• Repairing and replacing equipment as necessary.

• Administrative Assistant to support office Manager and office staff, good working on Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook).

• Fingerprint attendance and access management, CCTV NVR and DVR management.

Egyptian Military 2015-2016

(Desktop and laptop troubleshooting – network configuration)

Freelancer Work 2005-2013

(Windows Application Programmer - Graphic Designs) WORK EXPERIENCE

Hazem Youssef

IT System Support Engineer

EDUCATION

Alexandria Higher Institute of Engineering and Technology

BSc in Computer Engineering 2014

• Graduation Project: Designing and Implementation Security System Endorsed by Prof. Dr. Alaa El-Din Sayed Hafez affiliate instructor in Faculty of Engineering, Alexandria University

PERSONAL SKILLS

• Creativity

• Drawing

• Fast Learning

• Self-motivation

• Work well independently and with

team members

APPLICATION SKILLS

Platforms: Windows and Windows server

IP PHONE: Avaya and IP office management Programming

Languages: C, C++, C#, Assembly and Java, ASP.net.

Security : Trend micro office scan, Fingerprint management Access and Attendance, CCTV NVR and DVR.

Development Environments: Microsoft Visual Studio, Eclipse and SQL Server Management 2014.

Network: FortiGate Configuration and CCNA fundamental.

Graphic Designs: Adobe Photoshop and Adobe Illustrator.

Microsoft Office : Word, Excel, PowerPoint and ACCESS CONTACT

+201*********

*******@*****.***

PERSONAL Information

Gender: Male

Age: 29 years old

Nationality: Egyptian

Marital Status : Single

Military Status : Completed

The Library of Alexandria (Trainee)

• June 15, 2009 – August 20, 2009

• June 01, 2011 – August 30, 2011

New Horizons (Trainee)

Programming in C# (40 hrs.)

Querying Microsoft SQL Server 2012 (40 hrs.)

Developing Microsoft SQL Server 2012(40 hrs.)

Red Hat Linux Administration I (40 hrs.)

Red Hat Linux Administration II (40 hrs.)

Developing Data Access Solutions with Microsoft

Visual Studio 2012 (40 hrs.)

Training Courses

LANGUAGE

ARABIC: Native

ENGLISH: Very Good

Italian: Good

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