Service Engineering
Resume:
DISHA KOHLI
House no. ****
Aman city, Jhungian Road, Kharar,mohali
Kharar -140301
adejqb@r.postjobfree.com
CAREER OBJECTIVE
To create a position for myself in the highly competent world, through extensive knowledge & to face new challenges in life, utilizing my intellectual, analytical and communication skill, blended with positive attitude and desire to excel.
EMPLOYMENT DETAILS
1st,March,2020 -15th,May,2020
Prominent service(pest control services)
Operations CRM
Handling team management
Assigned duties to engineers for service & complaints.
Sales & calling(client handling for service or new lead)
Managing daily operations of organization.
Daily office administration work.
Daily attendance Record.
Maintaining reports of all work done in excel.
1st,September, 2012 – 31stJanuary,2015
HiTechPoint Technologies.
Service Coordinator
Team handling,Team management
Working as a Senior Service Coordinator.
Handle team of 25 service engineers.
Assigned duties to engineers related to complaints & Installations.
Making daily reports of work done and Handling customer complaints.
Future planning for smooth operations of the organization.
Handle vendors & Client.
Managing daily operations of the organization,Fetching reports regarding voice of customer & all team data,sharing regular feedbacks,Responsible for gathering new business opportunities for the company
Handling customer inquiries and complaints and responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved.
Have ability to resolve customers’ problems have the potential to be very rewarding. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
EDUCATIONAL QUALIFICATIONS
2014Pursuing M.TECH (Electronics &Communication)
2011 Rayat and Bahra Institute of Engineering & Bio-Technology
B.Tech (Electronics & Comm. Engineering)
With aggregate of 78 %
2007 Govt. Model Senior Secondary School, Sector 35
10+2
With aggregate of 59%affiliated toCBSE, Delhi
2005 Govt. Model Senior Secondary School, Sector 35
10th
With aggregate of 64 %affiliated to CBSE, Delhi
SKILL SET
Computer languages -- Java, Testing.HTML,PHP
Operating System -- WIN -9x, 2000, NT, XP, Linux 9, DOS
Development Environment -- Microsoft Visual studio (VC++), ASP. Net, Flex
Applications -- Microsoft word, Excel, PowerPoint,
Tools -- Selenium Web Driver
Subject Studied -- Routing protocols, TCP/UDP, Software Testing.
PROJECTS UNDERTAKEN
PROJECT: Impact
Duration : September 2012 to January,2015
Team size : 5
Operating System : Windows XP
Environment : All Commonly Used Browsers
Description: Impact is an ERP based web application.
Role & Responsibilities:
Update status of Installations & complaints on web.
Documentation regarding status reports, tracking the status of installation & work on ERP system to maintain all working
Understanding business requirements.
PROJECT: TrackMaster
Duration : September 2012 to January,2015
Team size : 5
Operating System : Windows XP
Environment : Firefox, Chrome
Description: Track master provide a range of features which BlackBox device support. It provides with reports based on Customers. It helps users to add distance and manage Black Box device through Web based application.
Role & Responsibilities:
Handling clients query about the product
Knowledge sharing among other team members.
Preparation of test data and test report.
Achievements
Participated in handball competition at national level
Active member of various cultural activities in college.
STRENGTHS
Energetic, always ready to learn and positive attitude towards every task.
Efficient in the workplace.
Able to work as a contributing and supportive team member.
OTHER PERSONAL DETAILS
Date of birth:8th July, 1989
Nationality: Indian
Marital status: Married
Languages Known: English, Hindi& Punjabi
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