Summary

Dynamic and seasoned professional with over 15 years of work experience in implementing large-scale grant-based skill development programs requiring coordination across departments and organizations; raising awareness and strengthening national capacities by providing technical and analytical support in planning, implementing, monitoring and evaluating the programmatic domain. Adaptable and transformational leader with an ability to work independently and developing opportunities that further establish organizational goals.

WORK EXPERIENCE

Rajiv Gandhi National Institute of Youth Development (RGNIYD)

Faculty for Soft Skills Mar 2015 – May 2020

Planning, implementing and monitoring various skill development projects under National Urban Livelihoods Mission (NULM) and Pradhan Mantri Kaushal Vikas Yojana (PMKVY), flagship schemes of Government of India for youth empowerment.

Liaison with Government Agencies and Elected Councillors to promote equitable skilling opportunities for socially/geographically marginalized and disadvantaged sections of society.

Designing syllabi, preparing training manuals and facilitate soft skills trainings on topics like communication, team building, leadership, presentation and public speaking skills etc. through use of innovative teaching techniques & tools like case studies, audios/videos, role plays, activities/workshops, projects and evaluation methods for learners at all levels of proficiency.

Review and continually suggest improvements to the Training modules, ensuring a consistent high quality of training, services and information for learners. Evaluating training and creating interventions to reduce gaps between current and desired skill levels.

Monitoring and reviewing the progress of trainees through questionnaires and discussions.

Conducting Training of Trainers (ToT’s), workshops and seminars for Government officials, trainers and youth leaders engaged in youth work.

Create, maintain and handle training MIS and student database including bio-metric record of students and publishing periodic reports on the national database server.

Provide career guidance to trainees including organizing career workshops and campus placements.

Complete post-training assessments and submitting evaluative reports including Project Reports to stakeholders.

Regional Institute of English

C-TOSS Trainer Nov 2014 – Mar 2015

Providing soft skills training to students of Government Schools in Chandigarh.

Planned, developed and presented lessons for class.

Building confidence by conducting public speaking workshops & debates in groups.

Improving writing & presentation skills by writing & then discussing a given topic in class.

Grooming students & enhancing their physical appearance to emanate confidence & preparing them for professional interviews.

Provided assessments to students and designed training programs to address identified issues.

Dell International Services

Technical Support Supervisor Dec 2011 – Feb 2014

Managing a team of 20 and driving target based metrics (Customer Experience, Margin and Productivity).

Providing continuous training, feedback & reporting performance evaluation to improve team performance.

Process BQ Management by becoming mentor and devising an improvement plan & ensuring implementation.

Providing trainings on new Product/Software launches & at the same time ascertaining other training needs of the team.

Inspire, motivate & engage team members to achieve organizational objectives.

Responsible for the Career Progression of DR’s through regular one on one’s and IDP discussions.

Data Analysis, participation in process standardization and its implementation through closed loop feedback sessions.

Case Manager (Voice & Chat) Mar 2008 – Aug 2011

Supporting the Transition Queue (TQ) & mentoring new employees.

Introducing new Resolution Experts to their roles and responsibilities, business goals by providing trainings.

As a part of TQ Management, ensuring smooth transition of new employees from Training to the Production floor.

Providing feedbacks & suggestions to new hires regarding opportunities for improvement in work-related tasks and processes.

Technical Support Expert Oct 2005 – Feb 2008

Handling hardware and software troubleshooting of Desktops, Laptops & Printers.

Providing assistance on Microsoft operating systems & software applications.

Take care of all the call backs promised by the Techs to customers.

Convergys India Services

Technical Support Associate May 2004 – Oct 2005

Complete hardware setups of Modems, Routers, Switches & Hubs.

Familiarity with TCP/IP, VoIP & Ethernet.

Providing support on Internet & Email applications for AT&T, Norton, & Yahoo.

SKILLS SUMMARY

Experience in Project Implementation, technical service and support with recognized strengths in technical troubleshooting, problem-solving, training, and planning/implementing proactive procedures and systems to achieve targets and preventing performance failures.

Ability to promote an inclusive, welcoming and respectful environment that embraces diversity.

Proficient with Microsoft OS & Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook).

Excellent oral and written communication skills along with ability to manage & motivate people.

Terrific Stake holder management skills.

Strong multi-tasking and time management skills.

Excellent evaluative, assessment and training skills with focus on employability skills.

PROJECT DETAILS

Pradhan Mantri Kaushal Vikas Yojna (PMKVY): It is the flagship scheme of the Ministry of Skill Development & Entrepreneurship (MSDE) to enable a large number of Indian youth to take up industry-relevant skill training focusing on marginalized sections of society to bring about inclusive growth.

National Urban Livelihoods Mission (NULM): Providing skill training to urban poor households and vulnerable sections of society and enabling access to skilled wage employment opportunities and gainful self-employment opportunities.

ISO 9001:2008 – Quality Management System: Part of the site internal ISO audit team to prepare the readiness for external ISO audit. Conducted subsequent audits for various processes, facilities and the data center to ensure compliance to Quality Management System (QMS).

academic qualification

Post Graduate Diploma is Business Administration (Human Resources & Finance) from Symbiosis, Pune.

Bachelors of Commerce (B.Com) from Panjab University, Chandigarh.

Special exposure

Supported Transition Queue (TQ) providing on the job training for new hires.

Developing Windows 8.1 training content & implementing training program with help of trainers.

Successfully completed projects on Warranty Cost reduction, ISO 9001:2008 (QMS) certification and BQ management.

attributes

Motivational, public speaking & training skills.

Decisive, self-motivated and effective communicator capable of leading from the front.

Innovative, flexible mind-set and adaptable to changing organizational needs.

Dedicated to efficiency par excellence and high productivity under trying circumstances.

personal summary

Date of Birth : April 23, 1984

Hobbies : Listening to music, gardening & playing football.

Languages Known : English, Hindi & Punjabi

Marital Status : Single

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