waitress/ Hostess

CURRICULUM VITAE: WAITRESS

Name : CLAUDINE NEMBOLE ETANA

Date of birth : 16th of April, 1990

Nationality : Cameroon

Gender : Female

Marital status : Single

E-mail :*************@*****.***

Address : Dubai

Mobile Number : +971*********

Professional objectives

Outstanding waitress with management skills, and a genuine passion in helping guests, clients of all abilities reach their full potentials.

I have work across manygroups from reception to year 3 start Hotel Waitress Supervisor and have undertaken a range of management position including head of teams, library assistant, first Aid Assistant, and assistant disciplinary head. After building a successful 4 years career in waitress through permanent and supply positions, I have developed an extensive skills set that enables me deliver engaging customer satisfaction, rigorous group management and impressive results in development of my team.

Core skills

Patience

Adaptability

Hardworking

Teamwork

Risk taking

Communication

Constant learning

Mentoring

Leadership

Department management

Behavior management

Assessment and feedback

Career summary

December 2019 – present: part time with The Gallery

Dubai Airport, terminal 1.

Welcome quest with smile and make them feel very comfortable

Show guests the menu of the day so they can make their choices

make sure the table and chairs and set, clean and very comfortable to satisfy the guest

Assist in other domain, like in the kitchen to see that demands of customers are properly met

Ensure that the customers are enjoying their meal and they do not have any problem with their food

Serve the food or drinks in a professional style to win the mind of customers

Queen Victoria Hotel, Cape Town-South Africa

September 2017 – October 2019

Responsibilities: House Keeping Attendant

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the restaurant / bar and facility

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Look for ways to consolidate service and increase table turns

Present menu, answer questions and make suggestions regarding food and beverage

Serve the Guest in an accommodating manner

Knowledge of all food liquor, beer, wine and retail offered

Apply positive suggestive sales approach to guide Guests

Pre-bus tables; maintain table cleanliness, bus tables

Looks for ways to avoid waste and limit costs

Assist in keeping the restaurant clean and safe

Deliver food and beverages to any table as needed

follow all cash handling policies and procedures

Report to property on time and in proper uniform

July 2015 – December 2017

MOUNTAIN HOTEL – BUEA - Cameroon

Responsibilities

Escort customers to their tables and ensure they are settled comfortably; offers coffee and other drinks

Present the menu to customers, answers queries about it, and makes suggestions if necessary

Explain the preparation and cooking methods as well as ingredients of various menu items

Take orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen

Serve food and beverages promptly

Ensure that customers are enjoying their meals or that they do not have any problem with their food

Check their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages

Collect the customers’ payments and prepares bills with itemized costs and appropriate taxes

Prepare and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments, and napkins in every table or counter.

Performs other duties like brewing coffee and preparation of salads and appetizers

Decorate dishes before serving

Ensure that there are adequate supplies of food, tableware, linens, and beverages

Offer wine selections, put this in the proper wine glass, and pour the wine for customers

Stay alert for customer’s requests and be prompt to address them

Perform other tasks assigned by supervisor or manager from time to time

Skills

Excellent Interpersonal and Communication skills

Outstanding Persuasion and Negotiation skills

Being able to relate to and provide service for customers’ needs & requirements

Good problem solving skills and ability to pay attention to details

Ability to work in a team-oriented, continuous improvement and customer-centric environment, and is able to quickly adapt to new procedures

Education

In 2012- 2015, acquired a Diploma in Human Resource Management; from the Higher Institute of Business management and Technology Buea-Cameroon

Still in 2015, did a six months course in computer softwareBuea – Cameroon

2010- 2012, Acquired Advanced Level, from UNIC Secondary School Limbe-Cameroon

In 2003-2010, Acquired Ordinarylevel, from UNIC Secondary School Limbe-Cameroon

Language proficiencies

English: Written – Excellent, Spoken-Excellent

French: Written – Average, Spoken – Average

Reference upon Request

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