Synopsis

I look at myself as a person possessing strong analytical skills, highly motivated and self-oriented, quick learning skills with transition capabilities, openness to learn and persevere in the phase of heavy odds. Honesty and sincerity is the crux of my personality, and my strengths are my courage and positive attitude towards life. To learn new concepts in Information Technology & Process Management and excel in them by constant learning, I always look for technological solutions for process improvements and always ready to take up a challenging and rewarding opportunity. With process-oriented aptitude, I look forward to work in a challenging, interactive and learning environment where I can contribute effectively and productively, grow personally and achieve excellence.

I have 19+ years of experience of working with US-based (mainly California area) law firms in the field of consumer law, especially automobile frauds and personal injury. Rest of the experience includes working with various secretarial assignments such as data mining, document conversion, data entry, email communication, etc.

For the recent 3+ years, I am exploring new horizons for myself by working in all new industry segment i.e. manufacturing. My quick learning skills permitted me to learn all the aspects of the honey manufacturing industry and I am working competently.

Experience

Head – Admin & HR

AA Food Factory (A venture by GreatMinds Global Solutions)

January 2017 – Present (3 years, 3 months) Lalru (India)

Company Profile

AA Food Factory is among the largest bulk exporters and suppliers of Indian origin honey based out in Lalru, Punjab, India. AA Food Factory is proudly serving its clients in USA & Europe with unparalleled customer retention and reorders. The company is successfully extending its service to honey and other bee products all around the world. We source and process the best of honey and bee products, also offering the best of varieties at a great value to all our consumers.

We comply with the renowned food standards: USFDA, True Source Honey, BRC, FSSAI, EIC, Apex Chamber of Commerce & Industry, Halal and APEDA.

Job Profile

My primary responsibilities include:

1.Admin duties – close monitoring of all admin activities like pest control, facility’s maintenance and repairs, various manufacturing & quality related compliances’ renewal, keeping all the production & quality records updated, etc.

2.HR Responsibilities – labour law compliance, attendance, salaries, incentives and staff welfare activities.

3.Export Incentives: Coordinating with DGFT for obtaining MEIS and TMA incentives, applicable to our product. Also, negotiating with the agents for the sale of acquired incentives.

4.Preparing daily activity reports for the management review including pros & cons of all the actions.

Additional responsibilities include:

SOPs – assuring all SOPs are being taken care of and relating files are timely updated as defined in HACCP manual.

Assisting business development team in the procurement of local clients.

Head - Business Development

GreatMinds Global Solutions (sister concern of Microbridge Solutions)

September 2014 – April 2016 (1 year, 8 months) Chandigarh (India)

Company Profile

One of the directors from Microbridge initiated this new venture with a vision to explore new business horizons and establish new verticals. By taking into consideration my multifaceted skill set and qualities like dedication, hard work, commitment, etc.; I have been given the responsibility to take this further. During this eight months’ journey two new business propositions have been considered and further planning is going on.

Job Profile

My primary responsibilities include:

5.New Opportunities - exploring new avenues where company can enter into and setup itself with current available resources.

6.Competitive Analyses - studying market, preparing a report on possible challenges and threats in the next 10 years.

7.Client Engagement - understanding the client's requirements and preparing SOPs.

8.Process Transition - knowledge imparting and training to the production team with delivery parameters.

9.Reports to Directors - submission of process maps and debugging techniques.

10.Ongoing support - remain available to the production and delivery team on as and when required basis.

Assistant Manager - Paralegal Services

Exigent Group Limited (f/k/a Manthan Legal)

November 2013 – June 2014 (8 months) Bengaluru, Karnataka(India)

Company Profile

Exigent is a global legal services outsourcing organization, providing advice on and delivery of a range of legal services and business analytics to reduce risk, increase compliance and drive process and cost efficiencies for its clients in the UK, US, Australia, Canada and South Africa. The acquisition brings together the teams of Exigent and mLegal to create a 400-strong global workforce comprising consultants, business analysts, attorneys, multi-skilled business services professionals and software developers. Services include process re-engineering and optimization, litigation support, end-to-end contract lifecycle management and a range of shared business services. The acquisition will see Exigent become one of the largest specialist providers of outsourced legal services globally, with clients including Anglo American Mining, Schlumberger, AllensLinklaters, Pinsent Masons, Hogan Lovells, McCarthy Tetrault, Seyfarth Shaw, Corrs Chambers Westgarth and Ashurst.

Job Profile

Handled multiple service processes’ transitioning activities related to paralegal support to a US-based law firm, including but not limited to:

1.Team Coordination: interacting with all the process leads working for the client in the different time zones, and assuring timely deliveries with the defined quality benchmarks.

2.Resource Utilization: monitoring the daily work allocations and reviewing the work hour’s reports to ensure the appropriate utilization of the resources.

3.Client Communication: verbal and email communication with the client for ongoing team training with the updated Process guidelines. Monthly reviews to ensure team’s project understanding in lieu with project specifications.

4.Project Reports: compiling the daily production trackers for all the processes and email to the client.

5.Process Transition: learning the new processes, documenting the project guidelines, training and stabilizing the team on them, and guiding for a smooth run.

Additional responsibilities include:

Secretarial Work Assignments: responsible for management of miscellaneous data entry, transcription and/or other secretarial work assignments received from various clients, and ensuring the smooth running and delivery as well.

Technical Support: responsible to provide technological solutions to other teams (apart from the dedicated team) for the process improvements whenever required by them.

Vendor Management: includes project training, monitoring, quality review, and delivery.

Assistant Manager - Paralegal Services

Manthan Legal (Acquired by Exigent Group Limited)

April 2013 – October 2013 (7 months) Bengaluru, Karnataka(India)

Company Profile

Manthan Legal is a legal solutions provider that combines novel legal technology products and legal process outsourcing (LPO) services. Our approach is to deliver maximum value to the customers by agile combination of intelligence-centric legal technology and LPO services. Manthan Legal is the pioneer of 'intelligence' driven Contract Lifecycle Management (iCLM). Manthan Legal’s LPO services are geared to service corporate legal departments and law firms. The service portfolio spans legal drafting, research, synopsis, review, document processing and case preparation in litigation as well as transactional practices.

Global legal outsourcing services organization, Exigent, has acquired specialist technology and legal services provider, mLegal, to add a unique, patented contract lifecycle solution to its delivery capability.

Job Profile

Process Development in a shared paralegal environment along with Operations and day-to-day Deliveries.

1.Stabilized and migrated the following process to the project leads:

a)Medical Records Coding and Re-indexing - I am a quick learner resulting to quickly acquiring the knowledge of Medical record coding process and could successfully established the two different medical coding\indexing processes and ensured smooth deliveries. Also, improved quality and delivery of the process by getting the required tools developed.

b)Litigation Coding - With my past Coding knowledge, I could quickly setup the coding team and started the Litigation Coding process without involving much resources and ensuring faster and quality delivery. The project requirement was too much detailed and challenging. However, could deliver a quality product and meet the turnaround consistently. Visited vendor site for project training and understanding the project requirement.

c)Paralegal Support Services - Being a self learner with good analytic skills, I was able to communicate with the US-based client, understand the project requirements, develop and train the team to handle the law firm's different service processes, ultimately successfully stabilizing an altogether different paralegal support activity, adding to the company's profile.

2.Technological Solutions: with the ability to quickly understand the process and look for the process improvement techniques, I am able to develop the logics required improve the efficiency with technical interventions. Therefore, I provide programmatically solutions like macros, etc. and wherever required coordinate with the Software Developer enhanced tools development.

3.Vendor Management: comfortable at allocating work assignments to the outside vendors and ECs,and at ease project coordination along with in-house production. Visited vendor locations several times for project trainings and supervision.

Central Office Manager

Microbridge Solutions Pvt. Ltd.

April 2005 – March 2013 (8 years) Chandigarh (India)

Company Profile

Microbridge, Inc. is a (US based) leading provider of Business & Legal Process Outsourcing (BPO/LPO) services in India. Microbridge provides partners services to various clients in various industries such as Legal Support Services, Medical Transcription, General Transcription, Data Processing, and Website services across the United States, Canada and UK. Microbridge was founded and is managed by entrepreneurs who have vast experience with the technology industry (CISCO) as well as expertise in outsourcing business. Microbridge utilizes the latest technology to address the evolving needs of the clients.

Designation: Central Office Manager

Duration: July 2008 – March 2013 (4 years, 9 months)

Alternative Support to India Office Operations, including but not limited to:

1.Client Communication: emailing clients on regular basis regarding the queries\updates for all the ongoing projects as well as upcoming projects, and follow-ups.

2.Projects’ Billing: generating bills\invoicing on monthly basis for the services performed, email/faxing to the clients in US, and follow-ups.

3.Quality Monitoring: updating the project guidelines and coordinating with the Operations team to ensure the implementation.

4.Process Re-engineering: providing technological solutions to improve the work performances.

5.Process Transition: pioneering the new process, doing detailed review and analyses, preparing work instructions, training team members, and mentoring for smooth run on.

6.Employee Database Maintenance: created MS-Access database for employee records, converted the manual process to e-record supervision of employee data, and ongoing up gradation.

Designation: Data Management & Litigation Manager

Duration: April 2005 – June 2008 (3 years, 3 months)

Job Profile

Primary Responsibilities/Focus Areas

Project Migration

Pioneering various projects for Legal Support Services and Data Management departments.

Training the teams on new projects and ensuring the smooth running of the projects.

Time to time quality check to make sure the guidelines/specifications are being followed.

Legal Support Services.

Projects migrated/pioneered:

Legal Transcription.

Legal Billing.

Various Paralegal Projects for US Lawyers such as preparation of demand letters as per CLRA Act, civil action complaints, discovery documents, etc.

Data Management.

Document Scanning.

Document Conversion.

PDF Conversion.

Data Capturing & Data Entry.

OCRing, etc.

HR Responsibilities: include Team Appraisal, Resource Management & Recruitment, Team Motivation, Regular Feedbacks to Staff, Conducting Employee Development Trainings (especially Skill-Set development)

Operations/Finance: include Overall Workplace and Production Responsibilities, Process Re-engineering, Client Invoicing, Banking, Incentive distribution, etc.

Additional Responsibilities

Designing, Planning, Organizing, Supervising and Scheduling various activities related to Process.

Meeting assigned targets.

Work flow management which includes Team structuring, target setting with immediate senior and resolving day to day issues.

Measuring and increasing team’s performance in terms of productivity and Quality by standards, giving feedbacks and improving quality processes.

Perform internal quality audits to improve team’s performance.

Team Management which includes resource planning, retaining, motivating and developing employees, handling day to day production related Issues and attendance.

Imparting training to old/new employees on existing and upcoming processes.

Monitor compliance with various policies affecting the operations and employees.

Perform other related duties incidental to the work described herein

Making necessary reports and forwarding the same to immediate senior.

Supervisor / Team Leader

IDS Infotech Limited

March 2000 – March 2005 (5 years 1 month) Chandigarh (India)

Company Profile

IDS Infotech Ltd provides IT enable services in different array of BPO sphere. IDS operating 24x7 employs over 1200 people working round the clock and meeting benchmarked international norms. The Litigation Support Group (LSG) is one of the strategic Business groups of IDS Infotech Ltd. LSG provides Litigation Support Services to the needs of various law firms in the U.S. and U.K. As a part of legal outsourcing this service mainly provided the indexed databases that are key for any litigation and of immense help to attorneys for the trial preparation. This process emerges as a part of the complex litigation cycle, the discovery phase wherein the lawyers and the paralegals are involved in the discovery of the information relevant to the trial.

Designation: Team Coordinator (Production)

Duration: January 2004 – March 2005 (1 year 3 months)

Job Profile

Manage employee performance data.

Preparing and displaying various performance reports.

Provide feedbacks to enhance performance.

Conduct PMS training for new joinees and update all staff with any new changes in the system

Enhance PMS System.

Continual improvement in the process with Performance Management System.

Work flow management which includes Team structuring, work allocation, target setting with immediate senior and resolving day to day issues.

Measuring and increasing team’s performance in terms of productivity and Quality by standards

Team Management which includes resource planning, retaining, motivating and developing employees, handling day to day issues escalated by the process Associated from the production team.

Imparting training to old/new employees on projects and processes.

Perform other related duties incidental to the work described herein

Designation: Team Leader (Logical Team)

Duration: September 2002 – December 2003 (2 year 4 months)

Job Profile

Responsible for Entire Logical Team that is divided into three shifts under the supervision of three supervisors.

Allocation of work to all the three supervisors and Assurance of completion of Targets with appropriate Quality.

Analyses of specifications/coding manual of new projects received and preparation of queries chart in the form decision log based on the initial study of the d-log, which is to be confirmed from the client.

Preparation of processing guidelines for the team after the clarifications of queries or doubts received from the client.

Training to the team with all the Do’s & Don’ts.

Interaction with the client about the problems/queries arising at the time or processing the data.

Monthly Evaluation of the employees as their work performance and attitude.

Designation: Production Supervisor (Operations)

Duration: September 2000 – August 2002 (2 years)

Job Profile

Designing, Planning, Organizing, Supervising and Scheduling various activities related to Project.

Meeting assigned project targets.

Work flow management which includes Team structuring, work allocation, target setting with immediate senior and resolving day to day issues.

Measuring and increasing team’s performance in terms of productivity and Quality by standards, giving feedbacks and improving quality processes.

Team Management which includes resource planning, retaining, motivating and developing employees, handling day to day production related Issues and attendance

Imparting training to old/new employees on projects and processes.

Monitor compliance with various policies affecting the operations and employees.

Perform other related duties incidental to the work described herein

Making necessary MIS reports and forwarding the same to immediate senior.

Designation: Quality Checker (QC)

Duration: May 2000 – August 2000 (4 months)

Job Profile

Verify the output produced by the assigned PA’s in terms specifications and consistency.

Trouble shooting the queries of the PA’s.

Provide valuable inputs to the training team.

Coordinating with the training team in day to day decision activities.

Designation: Process Associate (PA)

Duration: March 2000 – April 2000 (2 months)

Job Profile

Analyze the documents and determine its boundaries.

Determine the type of the documents.

Capture the relevant information from the documents as desired by the client in customized software.

Senior Sales Executive

D.D. Agro Industries Ltd.

July 1997 – Jan 2000 (2 years 7 months) Ludhiana, Punjab (India)

Company Profile

D.D. Agro Industry Limited is a manufacturer of high quality PET Preform on husky Machine. We manufacture the wide variety of Pet preforms. D.D. Agro Industry Limited offers services from Concept-to-Production in designing and manufacturing Pet preforms, as well as assisting with bottle design.

Job Profile

To look after the field activities concerning the sales of company.

Dealing with the clients and sellers and assuring their satisfaction on the basis of feedback received.

To equip the marketing team with the tools that can help them in maintaining the sales graph high.

Updating management team about the market requirements and competencies.

Languages

English, Hindi, Punjabi – Fully

French – Partially

Education

Graduate in Humanities

Panjab University, Chandigarh (India)

O’Level Diploma in Computer Science

UPTRON-Academy of Computer Learning, Chandigarh (India)

Elementary course in French

Alliance Française, Chandigarh (India)

Personal Details

Father’s Name: Amrik Singh

Mother’s Name: Bhupinder Kaur

Date of Birth: 15-May-1977

Marital Status: Married

Passport No.: B3848534

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