Manager Customer Service

RAMANJEET SINGH

Cell: +919*********

Email: *****.***@*****.***

Address: #***, ******-**, ******, **

WORK HISTORY

DBA Marketing P Ltd – Operations Manager

Mohali, Punjab - 11/2015 – 03/2018

SKILLS

EDUCATION

• Cost reduction strategies

• Financial management

• Budgeting & forecasting

• Risk analysis & management

• Purchasing & procurement

• Logistics management

• Supply chain distribution

• Work flow planning

• Contract management

• Process optimization

• Data analysis

• P&L management

• Report generation

• Expense reports

• Operations management

• Business administration

• Performance evaluations

• Fluent in English

Panjab University, Chandigarh

M.Com 2005 year

Government College, Mohali

B.Com 2003 year

Xt. Zavier Sen Sec School, Chd

Schooling 2000 year

• Implemented policies and SOP’s for continuous improvement.

• Processing pay outs of more than 30K distributors on monthly basis.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands of distributors.

• Established and administered annual budget with effective controls to prevent overages, minimize burn rate & support sustainability objectives.

• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.

• Reduced average contract expenses by 15% through aggressive negotiations with vendors.

• Evaluated suppliers to access quality, timeliness and compliance of deliveries, maintain tight cost controls & maximize business efficiency.

• Developed and implemented daily operations plans such as dispatch of orders, employee assignments and customer service strategies.

• Protected company assets from loss by setting effective security policies.

• Monitored employee productivity and optimized procedures to reduce costs by 10%.

ICICI Bank Ltd - Customer Service Manager

Chandigarh - 08/2007 – 09/2014

• Oversaw a team of bankers that executed all operational & sales activities.

• Ensured all the guidelines of RBI are met with regard to compliance and smooth running of overall branch.

• Recruited, trained and mentored staff for all accounting entries.

• Held weekly meetings for setting service and sales targets for individual reps as well as for team as a whole.

• Did compiling and accounting of reports for branch expenses incurred periodically to senior managers.

• Took samples of physical vouchers during SOX audit to ensure error free operations & keeping an eye for any suspicious transactions.

• Motivated staff to drive business growth through cross selling of various 3rd party products to customers.

• Handled complaints and escalations by customers for branch and resolving the same within TAT.

iGate IMS Ltd - Regional Accounts Executive

Chandigarh - 09/2005 – 07/2007

• Undertook processing of bills of vendors, maintained payroll & claims.

• Passed various accounting entries & finalized monthly ledgers.

• Ensured cost effectiveness of each contract held by company in region.

• Maintained cash and office expenses & kept them in permissible limits.

• Coordinated with RO to send required reports for branch periodically.

• Collected payments from clients along with dealing with banks.

• Networked with reliable dealers for expanding market share in region.

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