Curriculum Vitae
VIPIN KANJOOR
E-mail: ************@*****.***
Mob: 00974 – 66504712.
Key areas of expertise,
Front Office Operations.
Guest Relation Strategies.
Personal Statement:
I possess experience in administration, front desk manager and in areas of customer services. Work experience has enabled me to enhance my ability to plan and prioritize workload effectively using time management skills. I am able to work on my own initiative and as a member of team. I have also developed the maturity to work under pressure and meet tight deadlines. Career Objective
To excel in a creative and challenging position in a reputed organization that provides the opportunity for best utilizing my academic background and work experience. An organization that will enable me to build a career in a senior cadre where my professional skills will be continually challenged and improved.
Strengths
Honesty, hard work and a team player supported by a continuous desire to learn. Excellent analytical and interpersonal skills.
Communication Skills
Can communicate effectively both verbally as well as written corporate correspondences. Good report writing skills.
Education:
Academic Degree (Year) Name and Location of University Pre-University degree (1988) Accounts Chinmaya Mission College Thrissur, Calicut University (India) Kerala
S.S.L.C (Secondary School Leaving Certificate-1986) S.N.M.H.S High School, Thrissur, Kerala state Education Board (India) Kerala
Diploma in Hotel Management & Travel and Tourism
Management
National Computer Academy. Thrissur (India)
Kerala. (Affiliated London Academic studies)
Other Qualification:
Ms Office - Word, Excel.
Accounting Package:
Oracle.
ADCA (Advance Diploma in Computer Application)
Other Skills and Exposure:
PC Applications Skills & Accounting Package like Oracle etc. Country exposure:
Work experience in Doha (Qatar)
December 2014 to Present
Company: Hotel Al Bustan (Doha, Qatar)
Position: – Front office Manager.
JOB ROLE:
Trains, cross- train, and retrain all front office personnel.
Participates in the selection of front office personnel.
Attending all seminars, workshops and trainings of (QNTC) Qatar National Tourism Council.
Handling all online booking engines.
Sending and reporting Daily and Monthly data to STR Global and prepares Average revenue Data.
Schedule the front office staff.
Supervises workload during shifts.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments
Maintains master key control.
Verifies that accurate room status information is maintained and properly communicated.
Resolve guest problems quickly, efficiently, and courteously.
Reviews and completes credit limit report.
Works within the allocated budget for the front office.
Enforces all Cash-handling, check-cashing, and credit policies.
Conducts regularly schedule meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Prepare performance reports related to front office.
Monitor all V.I.P‘s special guests requests.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking jobs.
Perform other duties as requested by management. April 1998 to Dec 2015.
Company: Hotel Al Bustan (Doha, Qatar)
Position: Receptionist, Night Auditor & Accounts.
Job Role:
• Handling all mails and send back confirmations.
• Efficient handling of guests checks in / Check outs.
• Taking reservation of the guest by phone and mails.
• Try to work for archive weekly and monthly targets.
• Handling all travel portals for Increasing revenue and business.
• Making duty schedule for all my subordinates.
• Directing the accounts team about the pending payments due from companies.
• Be flexible in working hours as per the business demands.
• Maintaining a healthy & regular relation with the companies.
• Make sure that the appointments are handled with utmost efficiency and effectively.
• Great sense of personal grooming for a best impression at all times.
• Dealing proficiently and professionally with all customer queries/complaints.
• Meeting standards of operation at all times.
• Full data maintain like who are the competitors and what are they offering in the market.
• How strong are you when compared to competitors?
• Analyzing the steps to increase the sales.
• Handling accounts credit & debits transactions.
• Provide accounting and clerical support to the accounting department
• Type accurately, prepare and maintain accounting documents and records.
• Prepare bank deposits, General ledger posting and statements.
• Daily enter key data of financial transactions in database.
• Cashiering.
• Handling debtor’s collection.
• Inform management and compile reports/summaries on activity areas.
• Making agreements with new debtors
• Function in accordance with established standards, procedures and applicable laws. January 1993 to May 1995.
Company: Happy Holidays Tours & Travels, Yellow Pages (Business Directory) Thrissur- Kerala) Position: Marketing & Sales Executive
July 1995 to December 1997.
Company: Taj Mahal Hotel. (Mumbai, Maharashtra)
Position: Receptionist.
Passport and other Details:
Passport No: H1707929
Issued Place: Doha, Qatar.
Valid Qatari Driving License
References:
Mr.Wassim Nassereddine (GM)
Working Place: - Al Bustan Hotel (Doha-Qatar)
Personal Details:
Date of birth: 01 th January 1971
Marital status: Married
Nationality: Indian
Languages known: English, Hindi, Malayalam, Tamil and Arabic.