Sales Manager

JASMIN C. GARCIA Unit *A* Diamond Views *, Block A

JVC Dubai, United Arab Emirates

971-*********•**********@*****.***

SENIOR BUSINESS DEVELOPMENT EXECUTIVE

Business Development / Consultative Sales / Account Management Dynamic Sales industry with a 10-year track record of surpassing high sales quotas within highly competitive markets. Exceptional communicator with a consultative sales style, Top account management skills, exceptional problem-solving abilities, and a keen client needs Assessment Aptitude. Aggressively identify opportunities, develop focus, and provide tactical business Solutions. Core professional competencies include:

Strategic Sales & Marketing Campaigns Executive Presentation & Negotiations

Budgeting, Forecasting, & Planning Prospecting & Lead Generation

Key Account Acquisition & Retention Cross-Functional Leadership

Staff Development & Management Customer Relationship Management PROFESSIONAL CAREER & KEY ACHIEVEMENTS

Coreserv Building Contracting (FM)– Dubai, UAE 2018 to May’20 Engineering Contracting Company LLC (Group of Co.) 44 Years of successful history and legacy in construction services, with quality & track record of innovative & successful projects. BUSINESS DEVELOPMENT EXECUTIVE cum CUSTOMER SERVICE Report to General Manager, with team members. Direct day-to-day activities involving the provision of turn-key asset management solutions, including asset evaluations, developing a good understanding of client companies. Identify revenue opportunities with new and existing customers structure strategic proposals, negotiate business terms, and close sales transactions. Leverage market knowledge and experience to help customers maximize their returns on capital assets. Functional areas of responsibility include operations, sales, marketing, and finance. Customer Care – Receiving calls regarding enquiries, complaints etc. Log the complaints thru CS portal. Scheduling call outs to customers. Communicating & updating with the FM operations team, daily update the Work tracker pending & completed job.

Toyota Quezon Ave Inc. – Quezon Ave, Philippines 2016 to 2018 World Top leading provider of Automobiles, auto parts, auto services & product. CUSTOMER RELATIONS MANAGER

Administer the overall operation of the Customer Relations Office in accordance with the established system and procedures. Responsible in analyzing, monitoring and disposing customer concerns governing all concerned department and reporting the results of the same to both TMP and dealer management. Interpret customer relations policies, system, and procedures to CR staff and concerned team members. Implements CS program, training & development and activities such as events, marketing promotions etc. Selected Accomplishments:

Kaizen awarded, Best Customer Service Dealer 2017-Toyota Quezon Ave – Toyota Motor Philippines Portadata Solutions JLT – Dubai, UAE 2013 to 2015

Global leader in information technology solutions and automation in terms of Energy Saving.

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BUSINESS DEVELOPMENT MANAGER

Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locates or proposes potential business deals by contracting potential partners; discovering and exploring opportunities. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Develops negotiating strategies and positions by studying Integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Selected Accomplishments:

Best Revenue target

Al Shirawi Facilities Management LLC. –Dubai, UAE 2010 to 2013 A fully pledged FM service provider has been achieved over 47 years of strategic planning & development. BUSINESS DEVELOPMENT EXECUTIVE Cum HOSPITALITY SUPERVISOR To generate quality leads that result in sales. Prepare presentations to clients and close sales. Build good relationships with potential and existing clients, Work with team to achieve sales performance targets. Oversee projects to completion, Preparation of tenders and quotation. Timely and accurate completion of tender questionnaires. Match customer requirements with the suite of services within the organization or if need be integrating third party service to evolve the total system. Visualize & evolve newer applications & projects to the prospective customer. Develop a complete understanding of the customer segment for such facilities management. Set evaluation parameters to gauge & continuously monitor the customer satisfaction about the services of facilities management. Handling & Assisting Events as Consultant of Sheikh Mohammed Bin Rashid Establishment, Call Centre facilities to assist the customer complaints and feedback as well. To manage the operation for Spa facilities in Le Reve Residence. To set up and mobilize new project site such as: Operations in Le Reve Residence Marina, Horizon Tower, Grandeur Residence in Palm Jumeirah and Jumeirah Heights Residence. Selected Accomplishments:

Authored and presented comprehensive business plan targeting the increased Annual maintenance contract was ultimately increased sales revenue by 25%.

Recognized as “Top Producer” by the Organizational Productivity Institute, while simultaneously earning company awards for consistently best FM Company.

Moevenpick Hotel Doha – Doha, Qatar 2006 to 2009

A Five Star Swiss Hospitality Industry

GUEST RELATION OFFICER

Assisted the Business Center facilities such as; Internet & computer use, fax, scanning, printing documents, photocopies, any secretarial assistance, air/sea freight documents thru courier services. Services for airline booking, tours, inquiries & other business/travel/leisure information. Provide personalized service to guests. Updates the daily arrival list, to assign them in a nice and room preference, give extra care for VIP Arrivals, ensure the VIP amenities prepared even transportation thru coordination to department concerned (Reception, H.K, F&B & Room Service). Welcome them upon arrival/Escort to their rooms if possible. Ensure that all registration forms and room keys are ready upon arrival. If necessary to do handle reception as well; to assist in check in/out guest based on high quality standard (Using Fidelio & Opera System). Maintains updates the profiles/database of the regular guest and VIP Guests birthdays, anniversary or any special occasion. Keeps self-updated on all local events, activities, promotion etc. in order to provide customers knowledge information by email, courtesy calls & give any special service requests if arise needed. Maximizes Customer Satisfaction feedback form to be filled up by the guest upon check out in order to know the strength & weaknesses of the hotel services. Opportunities to handle for 9 months in back office as Accounts Receivable.

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Selected Accomplishments:

Best Employee of the month

Best Customer Service

Herald Suites - Makati, Philippines 2004 to 2006

Hotelier/Hospitality Services

SALES BANQUET SENIOR COORDINATOR

In house sales for all reservation requests for corporate accounts, walk-ins, and inquiries promptly and efficiently. Services all quotation requests and supports all these actions with proper requirements. Assists the clients/guests for function requirement such as business meeting, banquet, wedding, debut, hotel ocular inspection and other functions required. Solicits new client prospects through telemarketing and coordinate with the Account Executive in charge. Prepare and type the action memo, event orders, forms, rate letters and rate contracts and other F & B concern. Assist the Account Executive in servicing accounts, do sales calls as the need arises at least once a week to visit the potential account. Attend periodic meetings, such as monthly action plan meeting, and prepare monthly and yearly reports. Preparing in the conceptualization, planning & execution of sales strategies and promotions. Selected Accomplishments:

Best Employee of the month

Top Sales – Quota Rank, Best Customer Service

Goodwill Holidays Inc. – Makati, Philippines 2001 to 2004 Non IATA Agent – Travel & Tours

SALES & RESERVATION SUPERVISOR

Process all reservation requests promptly & efficiently; follow up waitlisted requests; Looks for alternative suppliers when the need arises; Services all quotation requests and supports all these actions with proper documentation. Acts on all reservations for transportation companies, hotels, airlines and other travel services. Knowledge in manual ticketing such as domestic (PAL, Asian Spirit, Air Philippines & Sea air, NN Tickets can do also). Do Sales call & performs such as other duties as required.

Selected Accomplishments:

Best Employee of the month – Promotions

The Zuellig Corporation – Makati, Philippines 2000 to 2001 Group of Companies – Cargo & Pharmaceuticals

HUMAN RESOURCE ASSISTANT

Assists the HR Officer in the implementation of company benefits and programs such as probationary and regular performance appraisals and health care coverage. Research and assists in conducting programs such as Training & orientation. Administers tests to applicants, sources out job applications and conducts preliminary interview. Responsible for the transmittal of HRD documents from head office to agency offices. Builders Arc Inc. – Makati, Philippines 1999 to 2000 Construction Company & Consultancy

EXECUTIVE ASSISTANT TO PRESIDENT

Assists the President and provides information about activities in general in response to telephone, facsimile, email & postal inquiries and assists in the preparation & distribution if necessary. Prepares correspondence and assists the President in business and personal meetings and other appointments.

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NARCOM & Drug Rehabilitation Center 1997 to 1998

Under voluntarily Social Services

PSYCHOMETRICIAN

Administers psychological testing to patients such as Draw a Person testing, House Tree Person, messages or paragraph evaluation. Responsible for psychological test evaluation & psychological interview. Research & assessed in conducting programs thru evaluation results and confidentiality of the files. Prepared daily/weekly reports directly to Psychiatrist.

Selected Accomplishments:

One of the top selected Psychometrician in handling & assessment for Patients

EDUCATION, ORGANIZATION & TRAINING

DE LA SALLE UNIVERSITY – Manila, Philippines

MASTERS DEGREE IN CHILD PSYCHOLOGY

UNIVERSITY OF ADAMSON – Manila, Philippines

BACHELOR OF SCIENCE, MAJOR IN PSYCHOLOGY

PHILIPPINE PSYCHOLOGICAL SOCIETY

QUEZON CITY TRAVEL AGENCIES ASSOCIATON

NARCOM & DRUG REHABILITATION CENTER

AMADEUS RESERVATIONS & FARES COURSE

EVENTS SPECIALIZED ARRANGEMENT

UPSELLING & CREATIVE SELLING

HOSPITALITY DEVELOPMENT TRAINING – DOHA QATAR

CUSTOMER SERVICE – FACILITIES MANAGEMENT

MIDDLE EAST FACILITIES MANAGEMENT ASSOCIATION

CUSTOMER SERVICE –TOYOTA MOTOR PHILIPPINES

KAIZEN TRAINING – TOYOTA QUEZON AVENUE

QUALITY COMPLAINT HANDLING

ESSENTIAL AUTOMOTIVE KNOWLEDGE

ORGANIZATIONAL CULTURE ENHANCEMENT SEMINAR WORKSHOP BUSINESS PLANNING WORKSHOP

BASIC LEADERSHIP WORKSHOP

LEADERSHIP AND MANAGEMENT WORKSHOP – TOYOTA MOTOR PHILIPPINES CHARACTER REFERENCES

MALIKA BHATTI – GM / CORESERV

MR. ARUL PINTO – HR DIRECTOR / DARK MATTER

MR. LAKSHMINARAYANAN V. – GM / MARINA FACILITIES

MS. EVIE BOUSTANTZI– GM / BLOOM HOLDING

DR ZAKIR MALIK – HR DIRECTOR / AL SHIRAWI GROUP

KRISHNA KUMAR – GM / ESG OASIS GROUP (AL SHIRAWI

MR. RASIK FARID – OPERATIONS MANAGER / DUSSMANN GULF LLC GUNASEKARAN PAVADAISAMY – OPERATIONS MANAGER / DU SERV KAUSHIK GHOSH – FINANCE DIRECTOR / CROWN HOTEL

MR. RADHAKRISHNA BHAT – FACILITIES MANAGER / LALS GROUP AVDHUT SHENDE – ASST. OPERATIONS MANAGER / EMAAR

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