Customer Service Security Officer
Resume:
CONTACT
Address : E13 APPARTEMENT 602 ADIHI
STREET AL ZAHIYAH TOURIST CLUB
AREA ABU DHABI Abu Dhabi AZ 00000
Phone : 052*******
Email : ******.************@*****.***
SKILLS
PROFESSIONAL SUMMARY
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. WORK HISTORY
Security Officer
EMIRATES NUCLEAR ENERGY CORPORATION - Abu Dhabi, UNITED ARABS EMIRATES
Sales Trader
KHEMITAL COMPANY - KHEMISSET, MOROCCO
Receptionist Administrator
ATLANTICA PARK CAMP - AGADIR, MOROCCO
• Arabic, English and French Languages
• Strong Verbal Communication
• Package office ( word, Excel...)
• Attention To Detail
• Exceptional communicator
• Medication administration
• Compassionate client care
• Client safety and first aid
HICHAM
ER-RASFATOU
Participate in training and tactical drills and ensure compliance in Federal Authority for Nuclear Regulation (FANR) requirements.
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Analyze and rectify all failed security measures to ensure nuclear 24X7 securities in facility.
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Monitor and check all vehicles, personnel and all possessions at entry and exit points.
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• Initiate extreme care to enable authorized visits to plant areas. Perform test on all elements and equipment for security essential on daily basis to ensure no lapses occur in installations and warning points.
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• Issued security badges and visitor passes to all guest. Reported all incidents,accidents and medical emergencies Bomb threats and fire alarms.
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Maintained professional attitude and provided effective solutions regarding customer service issues
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Provided excellent service to guests and employees by conducting and to exceptional standards.
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• Informed daily sales staff on market movements and prices.
• Improved company customer service rating by 10 %. Assisted various business groups with document organisation and dissemination during acquisitions.
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Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
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• Supported Chief Operating Officer with daily operational functions. Checked credentials and identified paperwork for incoming employees and visitors.
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Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
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• Accepted and processed cash, cheque, card and mobile payments. Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
EDUCATION
Manual Gear : Light vehicle, 2019
Emirates Driving Company - Abu Dhabi, AZ
Cooking Technician Diploma : Cooking, 2013
SPECIALIZED INSTITUTE OF APPLIED TECHNOLOGY - KHEMISSET, MOROCCO
Manual Gear : Driving License (A), 2012
Manarat El firdaous Driving School - KHEMISSET, MOROCCO Two Years (2) of Formation : ACCOUNTING SECTOR, 2008 SPECIALIZED INSTITUTE OF APPLIED TECHNOLOGY - KHEMISSET, MOROCCO
GCSE : 2006
HIGH SCHOOL EL WAZANI - KHEMISSET, MOROCCO
Employed interpersonal communication when leading cross-divisional teams.
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Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
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Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
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•day Managed over 50 customer calls per
•more Increased sales by 15 % or
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