INFORMATION TECHNOLOGY

Gene C. Manlapaz

Las Piñas City, NCR, Philippines 1747 • adejcv@r.postjobfree.com • +63-933******* • +63-925******* https://www.linkedin.com/in/gene-manlapaz-99b05535/ • https://genemanlapaz.wixsite.com/myprofile/ E XECUTIVE S UMMARY

• Accomplished IT Manager with over 27 years of working experience working for companies in various industries, with an exceptional track record in streamlining IT service operation and optimizing resource allocations for faster delivery of IT services and high impact solutions to meet operational requirements and business needs.

• Solid experience in conceptualizing and driving technical solutions.

• Excellent knowledge of various software applications and capable of leading teams in delivering projects within time and budgetary restraints.

• Strong business acumen and excellent interpersonal and communication skills.

• Proactive manager, and tactical planner with the ability to attract and secure solid working relationships at the strategic level and translate business needs into technical specifications.

• Highly proficient in technical writing and record-keeping of visual technical documentation, and process documents.

• Exceptionally effective in establishing a comprehensive IT Asset Management (ITAM) system for the proper accounting assets, its deployment, maintenance, upgrade, and disposal to optimize spending and support lifecycle management and strategic decision-making. K EY S KILLS

IT Operations Management & Support • IT Project Management • IT Policies & Procedures • Solution Architecture • Analysis & Service Strategy • System Deployment • Leadership & Teamwork P ROFESSIONAL E XPERIENCE

IT MANAGER Apr 2014 – May 2019

BL HARBERT INTERNATIONAL – Islamabad, Pakistan 44000

• Hired and assigned to directly oversee all matters related to information technology operations and resources in providing support and services to over 200 employees in the construction of the new U.S. Embassy Compound in the capital city of Pakistan with a total project cost of $480M.

• Build and manage a local team of technical support personnel by training, and coaching for skills advancement, communicating job expectations, and conduct performance appraisal.

• Identify, analyze, and improve upon existing IT processes for optimization and to meet existing and new operational requirements.

• Evaluate technology risks; develop and execute disaster recovery plans and backup procedures.

• Initiate, coordinate, and enforce all system policies and procedures.

• Formally, properly, proactively, and efficiently manage information assets.

• Initiate and complete all IT projects by coordinating resources and timetables, and communicating project status, to all stakeholders, especially for each milestone

• Ensure that all IT activities are performed within the parameters of applicable local laws, codes, and regulations.

• Directly reports to the Corporate IT Director of International Group, and the Senior Project Manager on-site.

GENE MANLAPAZ • adejcv@r.postjobfree.com • +63-933******* Page 2 of 6 Key Achievements:

• Streamlined IT service operations and optimized resource allocation resulting in faster delivery of IT service to support operational requirements.

• Effectively preserved communication and collaboration, despite progressive relocation, by designing and constructing the network infrastructure connecting all remote offices to the main office.

• Dramatically increased the project’s communication and collaboration by over 200% by implementing the use of Fiber Internet, and thereafter, delivered cost savings in Internet service through negotiated free consecutive bandwidth upgrades until the end of the project.

• With the onset of ransomware, such as but not limited to, “WannaCry” in May 2017, and “Petya” in June 2017, averted any possibility of a cyber-attack by conducting a series of Cyber Security Awareness Seminar attended by over 200 computer users.

• Established a comprehensive IT Asset Management (ITAM) system.

• Created and maintained a library of technical documentation, and process documents. IT OFFICER ( functioning IT Manager ) Sep 2008 – Mar 2014 RMS ENGINEERING AND CONSTRUCTION PTY LTD – Dili, Timor Leste

• Hired to define IT infrastructure strategy, architecture, and processes by identifying problems, and anticipating organizational requirements, and to directly oversee all matters related to information technology operations and resources in providing support and services to over 50 employees in the delivery of construction services throughout the country of Timor Leste.

• Lead IT projects, including design and deployment of new IT systems and services.

• Manage and monitor daily operations, including network, server hardware, and operating systems.

• Improve the operational systems and process flow to optimize user experience, and meet existing and new operational requirements.

• Develop and execute disaster recovery plans and backup procedures to reduce system downtime for business continuity.

• Analyze business needs presented by users and recommend technical solutions with the completion timelines.

• Ensure that all IT activities are performed within the parameters of applicable local laws, codes, and regulations.

• Directly reports to the Chief Representative.

Key Achievements:

• Designed and successfully implemented an IT Infrastructure, which includes a data center, that not only supported the business need but also optimized over-all user experience

• Provided a platform for seamless collaboration amongst project managers and project engineers with the head office.

• Streamlined IT service operations and optimized resource allocation resulting in faster delivery of IT service to support operational requirements.

• Delivered close to AU$200,000 in cost savings in software acquisition including Server OS, Workstation OS, and various engineering tools, such as but not limited to AutoCAD, StaadPRO, etc.

• Established a comprehensive IT Asset Management (ITAM) system.

• Created and maintained a library of technical documentation, and process documents. GENE MANLAPAZ • adejcv@r.postjobfree.com • +63-933******* Page 3 of 6 IT ASST. MANAGER ( functioning IT Manager ) Sep 2007 – Aug 2008 PALASIA HOTEL PALAU – Koror, Republic of Palau 96940

• Hired to provide administration and maintenance of the IT infrastructure and hotel systems, and to oversee all matters related to information technology operations in providing support and services for the guests and hotel staff, in this First Class Deluxe Hotel with 165 rooms and suites, in the heart of Koror City.

• Represent management in the handling of guest complaints.

• Maintain operation at acceptable levels.

• Prepare and execute Disaster Recovery (DR) Plans.

• Review, evaluate, and recommend improvements in the Hotel’s IT Policies & Procedures.

• Plan and implement improvements or upgrades to the hotel systems and user's workstations.

• Provide technical resolution to hardware, network, and software issues.

• Directly reports to the General Manager.

Key Achievements:

• Designed and successfully set up a free Wireless Internet Facility at the Hotel’s public area resulting in increased guest satisfaction, and more returning guests in the foreseeable future.

• Determined the cause of frequent network failure, and systematically resolved long-standing network connectivity issues, taking into account standards and best practices, resulting in the optimized use of hotel systems.

• Successfully resolved long-standing room blocking issues with the Fidelio property management system resulting in better Room Block Management which includes forecasting of group occupancy.

• Established a comprehensive IT Asset Management (ITAM) system.

• Created and maintained a library of technical documentation, and process documents. TECHNICAL SUPPORT ENGINEER May 2006 – Aug 2007

TOUCHSTAR SOFTWARE – Pasig, Philippines 1800

• Hired to provide remote technical support to clients of the TouchStar Call Center product suite.

• Corresponds with customers via inbound phone calls, email, and instant messaging to elicit customer requirements and provide technical support in an accurate and timely manner.

• Ensure that all activities are properly and accurately logged via the Salesforce CRM Tool.

• Perform system assessment remotely on the client site using remote desktop tools.

• Draws on knowledge, tools, and resources, to assist and resolve customer issues promptly.

• Identify and resolve issues using all available resources including the TouchStar Knowledgebase.

• Collaborate with relevant TouchStar resources to arrive at best answers.

• Develop alternative solutions for customer concerns as deemed necessary.

• Properly escalate complex issues.

• Provide prompt and accurate feedback to customers.

• Install, configure, and navigate software applications.

• Directly reports to the Director of Manila Operations. Key Achievements:

• Increased client experience satisfaction by creating and distributing illustrated guide, covering several of the TouchStar Software’s add-on utilities, for use of the TouchStar Software Technical Support Team.

• Developed a statistical analysis and monitoring tool to better assess the performance and functionality of the TouchStar Software system running on the client’s site.

• ZERO unresolved client issues

GENE MANLAPAZ • adejcv@r.postjobfree.com • +63-933******* Page 4 of 6 TECHNOLOGY MANAGER Oct 2002 – Feb 2005

THE HERITAGE HOTEL MANILA – Pasay, Philippines 1300

• Hired to provide administration and maintenance of the IT infrastructure and hotel systems, and provide support and services for guests and hotel staff, in this 4-star deluxe hotel with 450 rooms, in Pasay, Philippines, under the hotel/chain brand of Millennium Hotels.

• Analyze all requirements, including equipment, supplies, and outside services.

• Prepare expense and capital budget recommendations and justify any increase in capital investment through cost/benefit analysis.

• Take part in the development of long-range computerization plans with the formulation of goals, consistent with the objectives of the Hotel.

• Audit IT facility to ensure that the established policies are followed and that appropriate controls are in place.

• Maintain an awareness of the latest technology, trends, and development in the IT industry as it relates to the Hotel’s goals and objectives.

• Directly reports to the Financial Controller.

Key Achievements:

• Proposed and implemented the Novell NetWare Server upgrade resulting in a noteworthy improvement in Server performance which delivered the additional computing power for the hotel systems.

• Increased the chances of the implementation of the In-Room Broadband Access by collaborating with reputable vendors and providing the stakeholders with the information essential to decision making

• Significantly reduced risk of data corruption due to unscheduled and intermittent power outages by proposing and deploying individual UPS for all workstations.

• Achieved and effective support strategy with the creation and distribution of illustrated manuals to Department Heads and Supervisors for the initial troubleshooting of issues related to several hotel systems.

• Preserved the knowledge by creating proper, and keeping up-to-date, technical documentation of the hotel computer systems to reduce training time, and assist management or any new hire to quickly learn the IT environment.

INFORMATION SYSTEMS OFFICER Oct 1997 – Nov 2002

THE PENINSULA MANILA – Makati, Philippines 1226

• Hired to provide support for the information requirements of all levels of business activity and all areas of end-user computing for guests and hotel staff, in this 5-star luxury hotel with 469 rooms, in the heart of Makati City, Philippines, owned and operated by The Hongkong and Shanghai Hotels, Limited (HSH).

• Directly reports to the Information Systems Manager. Key Achievements:

• Received peer recognition for an effective support strategy with the creation and distribution of illustrated manuals to Department Heads and Supervisors for the initial troubleshooting of issues related to several hotel systems.

• Reduced costly mistakes in the workplace by conducting technical training and seminars for end- users. Thereby, also maximizing IT manpower resources for more complex projects.

• Developed and implemented a Materialized Booking Report generation program for, and per request of, the Reservations Department to support their reporting requirement not inherent to Fidelio PMS.

• Preserved the knowledge by creating proper, and keeping up-to-date, technical documentation of the hotel computer systems to reduce training time, and assist management or any new hire to quickly learn the IT environment.

GENE MANLAPAZ • adejcv@r.postjobfree.com • +63-933******* Page 5 of 6 PRODUCT MANAGER Apr 1991 – Oct 1997

HOPESEA INFORMATION SYSTEMS (PHILS.), INC. – Makati, Philippines 1200

• Directly responsible for the development and implementation of the RetailerPRO Point-of-Sale System, and SecureData Security System.

• Manage from concept, to design, sample production, testing, forecast, cost, mass production, promotion, support, and finally product end of life.

• Develop information systems by designing, developing, and installing software solutions, adhering to the software development lifecycle (SDLC).

• Design and implement IT infrastructure to support the use of the systems developed.

• Perform troubleshooting and repair as needed.

• Assist other members of the development team.

• Assist clients in the installation and conversion of software systems, train end-users, formulate required manual support and control procedures and provides ongoing operational support.

• Assist the Sales Team in pre-sales product demonstration and post-sales technical support.

• Directly reports to the President/Owner.

Key Achievements:

• Development of RetailerPRO Point-of-Sale System designed for the Philippine retail market.

• Implementation of RetailerPRO for over a dozen clients in multiple locations nationwide – the biggest of which is ENCHANTED KINGDOM at Sta. Rosa, Laguna, Philippines.

• Development and implementation of the On-Line Release System (aka OLRS II/III) for the Philippines’ Bureau of Customs and affiliated Warehouse Operators.

• Deployment and implementation of the SecureData Security System for members of the Bankers Association of the Philippines, Bureau of Customs, and affiliated Custom Forwarders.

• Development and implementation of an in-house Job Order System for the Support Department. Other Positions Held:

• PRODUCT SPECIALIST Jul 1996 – Feb 1997

• SR. SOFTWARE ENGINEER Jul 1995 – Jun 1996

• JR. SOFTWARE ENGINEER Jan 1993 – Jun 1995

• COMPUTER TECHNICIAN Apr 1991 – Dec 1992

S KILLS AND P ROFICIENCIES

• IT Management

• IT Project Management

• IT Process Improvement

• IT Vendor Management

• IT Asset Management

• IT Service Management

• Disaster Recovery Planning

• Network Infrastructure Design &

Implementation

• Windows Server Setup & Administration

• Active Directory, DHCP, TCP/IP, DNS,

FTP, SMTP, etc.

• Firewall Setup & Administration

• Network Attached Storage (NAS)

• Computer Troubleshooting and Repair

• Desktop Support On-Premise and

Remote

• Microsoft Office Suite

• Microsoft Office 365 (O365)

• VMware and vSphere

• Antivirus Management

• Novell NetWare Setup and

Administration

• Fidelio (PMS)

• MICROS (HMS)

• Point of Sale System (POS)

• Software Development

• RDBMS Programming (Clipper, dBase,

Clarion 4GL, MS Access, MySQL,

Microsoft SQL).

• Technical Writing

• Public Speaking

• Typing Skills 90+ WPM

GENE MANLAPAZ • adejcv@r.postjobfree.com • +63-933******* Page 2 of 6 E DUCATION

ITC Major in Computer Technology GPA: 3.00 Bachelor of Technology Level Degree Technological University of the Philippines (TUP)

Km 14 East Service Road, Western Bicutan, Taguig City, Philippines 1630 (NCR 4th District) May 31, 1988 – April 19, 1991 http://www.tupt.edu.ph/ T RAINING

• Learn MSSQL using SQL Server 2019 Training Course May 25, 2020 On-Line Training Course Taurius Litvinavicius https://www.udemy.com/

• Project Management using Microsoft Project Training Course Jul 25, 2019 On-Line Training Course Beth Mosolao-Clark https://www.udemy.com/

• Clear and Simple VMware vSphere 6.5 Foundations VCP May 30, 2017 On-Line Training Course Rick Crisci https://www.trainertests.com

• Introduction to Microsoft Access 2016 for Absolute Beginners May 25, 2017 On-Line Training Course Toby Arnott https://www.udemy.com/

• Learn SQL with MySQL Database -Beginner2Expert Training Course Feb 9-13, 2016 On-Line Training Course Pradnyankur Nikam https://www.udemy.com/

• Microsoft Office 365 (O365) Basic Administration Training Course Aug 17, 2015 On-Line Training Course Sandra Batakis http://sandranetwork.com

• ITIL Foundations

Jun 8, 2015 On-Line Training Course Chris Ward https://www.cbtnuggets.com

• JAVA Essential Training Course

Dec 14, 2011 On-Line Training Course David Gassner https://www.lynda.com/

• Train-the-Trainor Training Course

Nov 2000 The Peninsula Manila – Philippines

• The 7-Habits of Highly Effective People Training Course Mar 1998 The Peninsula Manila – Philippines

P ROFESSIONAL R EFERENCES

Available upon request.

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