Office administrator, Loan Processor, phlebotomy

Ana Vázquez

Manatí, PR ***** Home:

Cell: 787-***-****

************@*****.***

OBJECTIVE

I’m a resourceful and motivated bilingual, seeking a position where my experience, skills, and abilities can be utilized to achieve organizational goals. EXPERIENCE

Office Administrator

Ava Uniforms, Bayamon, PR May 2017 - Present

● Managed cashier functions and produced efficient operations

● Process credit card, Ach form to customer.

● Courteously handled customer complaints and inquiries.

● Focus on excellent customer services.

● Account Representatives

● Answer Telephone

● Quote customers by phone, email or walk in.

● Solve office situation, such as contact company for office needs

● Account Receivable

● Account Payable

● Provide listing on a daily basis, on what came in each day.

● Tracking of package

● Payroll

● Interviews

● Help out in Production, with embroidery, transfers, sewing, cutting fabric. Outbound Specialist

La Rosa del Monte, Toa Baja, PR December 2017 – Mar 2017

Coordinate Military and Commercial pickups

Send account representative for premove survey

Certified weight certificates

Booked containers

Create Bill of Ladings

Contact Military members or Commercial customers

Air and ocean shipments

Sales at Domestic Moving Department May 2017 – December 2017 La Rosa del Monte, Toa Baja, PR

Manage sales and quotations.

Handle cash transactions.

Answer customers’ inquiries.

Focus on excellent customer service.

Responsible for providing accurate quotes.

Pickup Coordinator October 2011 - April 2017 Magic Transport, Toa Baja, PR

Focus on Data Entry duties related to Quotations.

Responsible for providing accurate quotes and data to customers.

Provide tracking of shipment to customer and reporting of deliveries. Coordinate pickups.

Managed TMS System.

Answers customer inquiries by email, fax or phone. Administration January 2011 - October 2011 La Casa de Los Bordados, Bayamón, PR

Managed cashier functions and produced efficient operations of register.

Courteously handled customer complaints and inquiries.

Focus on excellent customer services.

Managed Peachtree.

Account Receivable.

Account Payable.

Data Entry March 2010 - December 2010 Pepsi Corporation, Toa Baja PR

Data Entry duties related to census reports.

Oversee and manage delivery driver routes and processes.

Responsible for providing accurate routes and processes.

Provide daily supplies to drivers, including specialized GPS equipment allowing tracking and reporting of deliveries.

Maintain constant communication with drivers and ensure accurate reporting. Manager October 2007 - August 2009 Fun Wear, Inc., Chicago, Illinois

Managed custom embroidery and screen printing.

Handle cash transactions, bank deposits, and register reconciliation.

Managed QuickBooks.

Courteously handled customer complaints and inquiries.

Accounts Payable.

Senior Advisor and Loan Processor September 2008 - November 2009 Victoria Mortgage Banker, Chicago Illinois and June 2005 - September 2007

Advise clients regarding best financial options and current requirements.

Promote property tax discounts to clients.

Responsible for loan modifications.

Process FHA and conventional loans according to program guidelines.

Maintain constant communication with clients and ensure satisfaction.

Handle leasing matters including employment verifications, deposits, rentals, and mortgages. EDUCATION

Phlebotomy and E.K.G. Certification 2001 Wright College, Chicago, IL General Equivalency Diploma 1996 Luis Muñoz Rivera, Puerto Rico SKILLS

Bilingual (English/Spanish)

Excellent organizational skills

Strong customer relations

Telephone System – 12-line

Strong writing skills

Quick learner

Familiar with Arcview and Roadnet

Computer skills:

Word

Excel

Outlook

Internet Explorer

Peachtree

QuickBooks

REFERENCES

Available upon request.

Contact this candidate