Customer Service Receptionist

HEIDIE A. BLANCAFLOR

Dubai United Arab Emirates

Mobile: +971**-***-****

Email Add: *********@*****.***

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SUMMARY

A highly organized and skilled in providing information about product and services. In depth knowledge of compute charges and administers billing or payments. Hands-on experienced in reviewing, updating or making changes to customer accounts. Track record of listening and responding to customer’s need and concern. Able to handle returns and complaints effectively. Demostrate ability to record details of clients contact and service history. Proven ability to determine answers and solutions quickly.

SKILLS

Strong Interpersonal communication skills.

Problem analysis and problem solving.

Organizational skills.

Customer service orientation.

Adaptability and ability to work under pressure. EDUCATION

BACHELOR OF SCIENCE IN COMPUTER SCIENCE

SYSTEMS TECHNOLOGY INSTITUTE (STI-Caloocan)

PHILIPPINES

Date Graduated: October 2001

WORK EXPERIENCED

RECEPTIONIST/ARCHIVES CLERK

Jannati Spa and Health Club (Ladies Spa)

Deira Dubai, UAE

2013 – 2019

Use of reservation system.

In charge of handling over the allocated locker keys per member/client as well as ensuring the return of the keys after the treatment and/or visit. HEIDIE A. BLANCAFLOR

Dubai United Arab Emirates

Mobile: +971**-***-****

Email Add: *********@*****.***

2 P a g e

In charge of handling all incoming calls.

Execution of administrative function.

Sale service extension.

Petty cash management.

Report preparation.

Preparation of booking assignment per service provider.

Extension of regular client feedback via a regular report. RECEPTIONIST/SECRETARY

Wardah Al Marzuqah Gen. Trdg.

Deira Dubai, UAE

2009 – 2012

Attending phone calls.

Attending meetings and keeping note.

Invoicing.

Ordering and maintaining stationery and equipment supplies.

Sorting and distributing inocoming post.

Organizing and storing paper works.

Documents and computer based information.

Photocopying and printing various documents and sometimes on behalf of other colleagues.

RECEPTIONIST/SALES CONSULTANT

PC Express Inc.

Mandaluyong, Philippines

2006 – 2008

Handle phone inquiries.

Assist end-user regarding the compatibility of computer parts and its use.

Responsible in ordering special items to the purchasing department.

Explain briefly to the end-user about the purchased items and its warranty.

Responsible for the scheduling of delivery of purchased items to the end-user.

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