Office Assistant Support
Resume:
AMBER ROBERTS
Sullivan, MO ***80
******@*****.***
PROFESSIONAL PROFILE
OBJECTIVE To expand my role in social services to assist the private-employment sector.
EDUCATION University of Missouri (Columbia, MO), B.A., Political Science – 2008
MILESTONES
2008 Missouri Legislative Internship: Representative Jason Holsman
Designed and created spreadsheet templates to aggregate client information which are still in use by previous employers
Subject matter expert with the FAMIS and MEDES data management programs, as well as many other databases currently used within the Missouri Department of Social Services
PROFESSIONAL EXPERIENCE
Eligibility Specialist, Family Support Division (Union, MO) – June, 2014 to CURRENT:
MAGI Processing Unit (3+ years; CURRENT SUPPORT ROLE) – job duties include research, analysis and processing of ‘MoHealthNet for Families’ applications, reinvestigations, application of both State and Federal MAGI-policy tax-filing rules; routing of incoming client requests to appropriate departmental agency recipients.
Customer Call Center (1.8 years) – researched case file data related to client eligibility factors and made benefits determinations by application of appropriate Federal and State policy for agency programs; provided clients with general agency program and policy information regarding Family Support programs – such as: foodstamps, childcare, temporary assistance elderly/disabled/family medical coverage through MoHealthNet and other programs.
Accounts Receivables Specialist / Bankruptcy Department Assistant, South & Associates, P.C. (Overland Park, KS) – December, 2012 to June, 2014:
Manually entered fees/costs and attached backup documentation daily according to individual client/loan servicer preferences on 75+ invoices submitted online via 7+ web addresses; prepared, edited and filed 65+ online court documents according to the requirements, standards and preferences of several clients, 3 attorneys and 5 district courts on daily basis.
Lead Entitlements Technician / Secretary, Jackson County Public Administrator (Kansas City, MO) – February, 2010 to October, 2012:
Lead Entitlements Technician / Deputy Representative for the PA: responsible for vetting all benefit-related information, pending or awarded, for a 400+ client caseload; acted as the office Family Support Division liaison for discussion of social service matters related to client Medicaid services (MHNS, MSD, QMB, SLMB, SNF/ICF, VENDOR & more) or foodstamp cases; served as an office notary public.
Secretary: assisted with day-to-day office administration support (answered and triaged calls, assisted with general office management) as well as assisted legal team with probate estate and asset tracking for deceased and incapacitated individuals; organized, prepared, and manually filed paperwork; served as an office notary public.
Office Assistant for American Companies (Kansas City, MO) – from August, 2008 to January, 2010:
Provided day-to-day office support; managed, organized & archived hard-copy office files; answered multi-line telephone calls; assisted with employee time-keeping/payroll; assisted management with accounts receivables/payables.
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