Customer Service Information

Name: Sahar A.wahab P.O. Box: *****/Dubai

Mobile: +971********* Email: **************@*****.***

Personal Information

Date of Birth : 27/12/1998

Visa Status : Student Visa

Languages Known :

*Arabic (ML) – Excellent +Typing

*English -Excellent +Typing

Education:

Grammar School (2013/2014)

Telecom course Dr/Ahmad Tahlak Telecommunication Online course

HIGHLIGHES AND QUALIFICATIONS:

-I'm an enthusiastic communication who is growing in an environment consisting of positive critical thinking, planning and development.

-A skilled Contact Center Representative, obtain cultural sensitivity and establish rapport, I am seeking a career that offers opportunities in the field of : Customer service, Happiness Team .

-I have an excellent understanding of how technology can be used to align the requirements of both the business and the customer.

-Strong supervisory, organizational skills with team-work environment.

-Multi-tasking with excellent communication skills, analytical and problem solving skills with the ability to work under pressure.

-Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.

-Strong oral and written communication skills;

-Ability to work on your own initiative;

-Attention to detail;

-Flexibility and adaptability to changing workloads;

-Fast learner, hardworking, confident, mature and able to integrate well with the staff and management.

PROFESSIONAL CAREER EXPERIENCE:

(OCTOBER 2017 to 2019 )

Contact Center Agent The Business Services Company (LEVENBERT) ShiekhZayed Road, Dubai

Projects Handled:

Global Village

Ministry of Economy

Ministry of Economy (Consumer Rights)

Dubai Duty Free Tennis Championship (DDFTC)

Saaed Traffic System

Emirates Vehicles Gate ( EVG )

General Civil Aviation Authority (GCAA)

Job Responsibilities:

Answer calls, chat, and respond to emails

Evaluate problems of the customers and provide logical lasting solutions

Identify and escalate priority issues

Manage and resolve customer complaints

Record the customer information into CRM system

Build customer loyalty by follow-up of customer calls

Provide customers with brochures and information packages on products or services

Design, develop and implement quality control training programs in a monthly basis for junior agents

Reviewing customer requirements and ensuring that they are met

Uses quality monitoring data management system to compile and track performance of juniors at team and individual level

Ensure that product support agents are delivering a high level of customer service

TeleSales at Mia Exhibition: (2019/2020)

• Indoor and Outdoor telesales

• Respond to emails, report contracts, cheques, etc.

• Insure the best support to the clients

• Multi-tasking

DECLARATION

I hereby certify that the above information are true and correct to the best of my knowledge and belief. If you could give a chance to work with you, I assure that I will do my duties and responsibilities to my entire satisfaction of your company.

Sahar A.wahab Parto

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