Pharmacy Customer Service
Resume:
Fred Hess, RPh
Mechanicsville, VA *****
*********@*******.***
Qualifications Profile
Versatile, highly qualified, dedicated, and service-oriented Pharmacist with a strong background and experience focused on delivering exceptional quality service objectives. Dedicated and passionate about the profession of pharmacy and positive patient outcomes. Remain current on ever-increasing complexity in the healthcare industry including oncology. Apply an integration of theory, experience, and practical knowledge to achieve personal and business goals.
Quickly adapt to change and new challenges, possessing in-depth ability to thrive in demanding healthcare and oncology environments utilizing organization and communication skills with a commitment to deliver quality results while sustaining superior performance.
Continually display patient-oriented and comprehensive pharmacy services and pharmaceutical care consistent with business policies and applicable laws. Experience with 797 and 800 IV room policies for sterile compounding of IV fluids and Chemotherapy.
Possess strong customer service, analytical, problem resolution, observation, critical thinking and social skills demonstrating accountability, accuracy, and integrity with strong attention to detail and safety. Started Chemotherapy charts for each patient and began double verification improving safety and reducing errors.
Maintain strong interpersonal skills to motivate, encourage, and build effective teams to resolve challenges with innovative solutions while building rapport with various healthcare personnel
Constantly striving to strengthen and refine performance by identifying new opportunities, techniques, and approaches for growth achievement; results driven, career minded, and highly motivated to learn and succeed.
EPIC and Cerner experience as well as Total Parenteral Nutrition (TPN) formulations and order entry. Long time user of Epic and Cerner pharmacy programs.
PROFESSIONAL EXPERIENCE
MEMORIAL REGIONAL MEDICAL CENTER, Mechanicsville, VA
Pharmacist, 1998 - 2018
Ensured goals were exceeded by providing optimal level of performance in pharmaceutical processes providing expert advice, dispensing of medicinal products and supplies, and providing best care, safety, and service for oncology patients.
Applied scientific and medical knowledge and analyzed information to ensure authenticity and function in accordance with all state and federal rules, regulations, statues, established guidelines, and protocols.
Created a positive work environment and accountability for the Oncology Center and pharmaceutical needs for Sheltering Arms Physical Rehabilitation Center evaluating and ensuring appropriateness of drug therapy compounding and dispensing of products; calculated renal adjustment of antibiotics and various medications.
Maintained current status on all aspects of medicines, their usage, and new developments.
Created a positive work environment, built rapport, fostered a culture of trust, and encouraged excellence through teamwork while providing direction and mentoring to interning pharmacy students to meet company standards and maintain proper health and behavior practices.
Evaluated performance, risks, and opportunities that would significantly impact future results.
Adhered to best practices and all policies and procedures of the facility; resolved issues in a direct and calm manner; encouraged patients to actively engage in their own health care regarding appropriate use, interactions, adverse effects, and possible side effects, including 797 and 800 sterile compounding IV room directives.
Maximized time effectiveness, supported success and growth of the Center, and achieved bottom-line results through positive actions.
RICHMOND MEMORIAL HOSPITAL, Richmond, VA
Clinical Pharmacist II, 1985 - 1998
Played a key role in fine-tuning patient therapies and dispensing of medicinal products and supplies. Provided quality service, interacting with numerous specialty caregivers throughout the hospital. Promoted continuous improvement, complied with hospital standards, and continually achieved patient service objectives.
Utilized multi-tasking skills throughout the hospital applying scientific and medical knowledge, innovative thinking, and problem resolution skills.
Ensured safe and secure storage of all medications and hospital supplies including patient health safety and welfare, physician’s orders, drug reaction, and patient profiles; maintained quality assurance standards.
Showcased elite customer service continually improving quality, process efficiencies, client retention, and productivity.
Remained updated on pharmacy regulations, treatments and developments.
Serviced nursing home including billing, cart filling, and chart reviews.
Accurately maintained inventory including ordering, receiving, and outdated medication.
EDUCATION
Bachelor of Science, Pharmacy - RPh
MEDICAL COLLEGE OF VIRGINIA, Richmond, VA
Bachelor of Science (ongoing)
UNITY URBAN MINISTERIAL SCHOOL, Detroit, MI
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